Thanks for reaching out again.
To begin with, in order for us to reply to your emails, we kindly ask you from now on to send all your inquiries to [email protected]
As for your open bets, they are all settled and refunded to you in July 2017.
Moreover, regarding not being able to access your account, once again our tech team along with our risk management department have informed us that there are no issues preventing you from entering your account.
Nevertheless, we suggest to reset your password by clicking "Forgot your password" and follow the instructions. If you are still facing difficulties, please send a screenshot to [email protected] and we will transfer the case to the relevant department.
Looking forward to hearing from you.