Complaint #45 Betcart Casino

Account not accessible

By melvin s.

7 years ago

Message on forum

I would like to access my account but I couldn't login and I still have money in my account. I tried talking to emailling them but they're responsed to me was in Arabic. I just want my money back including the ones with the open bets. my last complaint was rejected by askgamblers but betcart does not response to me unless I put out a complaint in here.

Disputed Casino Betcart Casino

Reason Account closure

Amount €5458.77

Discussion

AskGamblers

• Support Team

7 years ago

Dear @ttenrag_k,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Betcart Casino

• Representative

7 years ago

Dear Ask Gamblers Team,

As we have already announced the full amount has been refunded to the Customer. We have also provided the evidence of payment to your Support Team and informed the user in this regards.

We are looking forward to hearing from Mr. TTENRAG_K.

In the meantime we will be happy to assist you with any further questions.

Best Regards,

betcart Team

AskGamblers

• Support Team

7 years ago

This complaint has been reopened as per Betcart Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

ttenrag_k

• New Zealand

7 years ago

I read your email and will wait for an updates and my money. I hope you will deliver this time.

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !