Complaint #24 Betcart Casino

Not processing my payment after waiting over 2 months

By djabhi64

8 years ago

Message on forum

Hello there,

It has been over 3 months now since I requested for a withdrawal (slightly over 2000Euro). After numerous verifications, they finally confirmed that my account has been successfully verified and my payment should be processed soon. Its been 2 months and I still haven't received the payment. Despite numerous requests, there has been no progress. My account has been locked today for whatever reason and I can no longer access it. Ticket #13507. Please help.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

8 years ago

Dear @djabhi64,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Betcart Casino

• Representative

8 years ago

Dear ASKGAMBLERS Team,

We have contacted the user and asked to confirm both his IBAN and BIC codes mentioned in the document that he provided. As all the details were correct we can assure that there is no issue from our side, funds were transferred and must be available on players account.

We asked the user to check his transactions with his bank and inform us on the result.

Currently we are waiting for a reply from the user.

Thank you for your time.

Best Regards,

betcart Team

AskGamblers

• Support Team

8 years ago

Dear Betcart Casino,

Please let us know if there's some update regarding this case.

Betcart Casino

• Representative

8 years ago

Dear DJABHI64,

Thank you for your patience.

Our Support Agent will contact you shortly and discuss this issue.

Please bear with us in case of any questions.

Kind Regards,

betcart Team

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !