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Casino Complaints

Withdrawal taking way too long

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By Tomislav B.
8 years ago
Message on forum
After last (successfull!) complaint via AskGamblers.com I got my withdrawal to Skrill after 3 months of "technical issues". After that, played, won some money and would like to make an withdrawal. Sent an email twice to 3 different adresses, again the same "technical issues" answers, FB chat not working at all. In the meantime, BetCart went down for day and a half, "for a new software update", installed new website, I wagered some bets, profited 130€, just to see that TOMMOROW they went back to old software and CANCELED all my bets and balance was back to day before, just to see that all my bets were erased like they were non-existent. Offcourse, nobody is also picking up the phone and now I am completely scared for my funds there. I sent an email 2 weeks ago requesting 2k€ withdrawal, but I would like to change that into 3k€ when the representative sees this.
So, for Betcart representative:
1. Please send me my money on Skrill, as agreed and requested, 3k€
2. What is going on with your website? Are you going for a new software? Why did you cancel my bets? Is it safe AT ALL to play now, without fear that my bets and winnings will be erased later?

Kind regards
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Disputed Casino Betcart Casino
Reason Delayed payment
Amount €4000

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
After 3 months of endless problem, I can confirm all my balance has been paid to Skrill.

Thanks to AskGamblers and to Betcart

Regards
User name
Dear Tomislav,

We have checked your account and may confirm that most probably the issue is occurring because of your location.

We stop providing service to accounts registered in your country temporarily. As a result, your betcart account has been closed.
As agreed your balance amount has been already fully refunded to you.

Please check your account and confirm that you have received it.

If you require any further information please do not hesitate to us.

Best Regards,

betcart Team
User name

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Betcart Casino management will soon jump in with an update on this complaint.

Betcart Casino Complaint Stats

Resolved 25 / 29
Avg. Amount $11,889
Avg. Complaint Duration 28 days
Avg. Response Time 3 days

Screenshot

Betcart Casino Complaints

See all complaints for this casino
No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Status solved Resolved
€5,100
No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.


Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.


I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.


Please check my complaint.

Status unsolved Unresolved
$2,200
Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !

Status rejected Rejected
$1,400
Casino refuse to pay my 2700USD
Hi
Ive been playing in betcart casino for nearly 1 month and there was no problem with small amount of withdrawals but when i deposited more than 2k USD and after playing i requested a withdraw 2700 usd they refused to pay .
I will attach the screenshot of my withdraw , you can see the status of withdraw is "Allowed" but not "Paid" since 12th October.

I also tried to contact with them (no online chats , just through email) they answered it will take time to investigate into this matter and they didnt even say how much time does it take !!!

Username: shahinpelmeh
Status rejected Rejected
$2,700
Not paying my $4,600 withdrawal

Hi. betcart not pay my money 4600 usd .They passed 20 day not pay my money and do not answer me

I even told them only Money deposited Give me back But no answer to me.

I'm sending a screenshot From inventory and account And the date of the request was sent withdrawal

Please check my complaint

Status solved Resolved
$550
Blocked my account, unable to withdraw the remaining balance
Betcart has blocked my account as they "stop providing service to accounts registered in your country temporarily" (Sweden). The mail had a friendly note that I can withdraw my funds, but considering that my account is blocked and they don't answer phone calls or mails it makes it impossible. I have tried off and on to get in touch with them for several months.
Status solved Resolved
€1,140
Account not accessible
I would like to access my account but I couldn't login and I still have money in my account. I tried talking to emailling them but they're responsed to me was in Arabic. I just want my money back including the ones with the open bets. my last complaint was rejected by askgamblers but betcart does not response to me unless I put out a complaint in here.
Status solved Resolved
€5,459
Account closed, 15,000 balance locked
Hi guys, I used to play on betcart. In December they closed all acounts for region. As I wanted to withdraw my money (about 15k), I got no replies and if I get one, it‘s only some kind of an excuse. Now I don‘t even have access to my account! I really need my money! Please help me out in someway!!! I don‘t care how I get my money (bank transfer, skrill...)!
Status solved Resolved
€12,331
Account closed with €52908.94 balance, no answers and no payments after that
Hello.

played on betcart, and made a request for payout on the mid of September. the amount is 52908,94. I have no access anymore to the account, because at the beginning of December they were writing me, that they close all Austrian accounts, because they don't offer service anymore in Austria. What did they say about my withdrawal? Excuses all the time. (we assure that your balance is safe, we need more time blablablaba). Last Message was on the end of december. Nothing more except the message on 3th of December, where they told me that Austrians are not allowed anymore. They told me numerous times that the financial department taking care of it and resume to me shortly. Never saw an euro of this money. Please help me, dunno what to do anymore.

I can't even attach files, because I have no access anymore to my account.... Its a shame. The E-mails I can forward too you, if you want.
Status unsolved Unresolved
€52,909
No access to my account & no chance to withdraw my balance
Hello, betcart stopped providing services to accounts registered in Austria in December. No problem, but unfortunately betcart also locked all existing accounts so its impossible to make any payouts. My balance should be around 2k, can´t tell the exakt amount as mentioned above I have no access to my account anymore. Betcart mail customer service is answering, but very slow about every two weeks and with no relevant informations, just the common excuses. As it is not possible any more to play at betcart from Austria, I would like to gain access to my account as soon as possible and withdraw the whole balance. Appreciate your assistance @betcart customer service
Status solved Resolved
€2,000
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