Complaint #39
Betcart Casino
No access to my account & no chance to withdraw my balance
8 years ago
Hello,
betcart stopped providing services to accounts registered in Austria in December. No problem, but unfortunately betcart also locked all existing accounts so its impossible to make any payouts.
My balance should be around 2k, can´t tell the exakt amount as mentioned above I have no access to my account anymore.
Betcart mail customer service is answering, but very slow about every two weeks and with no relevant informations, just the common excuses.
As it is not possible any more to play at betcart from Austria, I would like to gain access to my account as soon as possible and withdraw the whole balance.
Appreciate your assistance @betcart customer service
betcart stopped providing services to accounts registered in Austria in December. No problem, but unfortunately betcart also locked all existing accounts so its impossible to make any payouts.
My balance should be around 2k, can´t tell the exakt amount as mentioned above I have no access to my account anymore.
Betcart mail customer service is answering, but very slow about every two weeks and with no relevant informations, just the common excuses.
As it is not possible any more to play at betcart from Austria, I would like to gain access to my account as soon as possible and withdraw the whole balance.
Appreciate your assistance @betcart customer service
Betcart Casino Complaint Stats
Resolved
25 / 30
Avg. Amount
$12,369
Avg. Complaint Duration
28 days
Avg. Response Time
3 days
Betcart Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 22 out of 26 complaints in this category have been resolved.
This operator's average complaint duration is 28 days, while the average duration across all operators is 8 days.
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