Complaint #26 Betcart Casino

Delayed 9,500 AUD payment and no communications again

By melvin s.

8 years ago

I made my second withdrawal of 9500 aud I think 3 weeks ago. I haven't heard anything from betcart, tried to send them an email multiple times but no reply. I could still remember my last withdrawals, it took them about 5 months to pay me. They managed to pay me thru neteller, I just do not know what is the problem again now.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount $9500

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post and his confirmation of the original issue being resolved, and having in mind that remaining open bets are not casino related, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Since AskGamblers Complaints Services are only dealing with casino related issues, and not with the sportsbetting, we strongly suggest to you to seek further help directly from the relevant regulatory body.

Thank you all for your cooperation.

ttenrag_k

• New Zealand

8 years ago

they paid me but my open bets still remain open. so half of the issue was settled. Now, I could not login into my account anymore.

AskGamblers

• Support Team

8 years ago

Dear @ttenrag_k,

Please confirm if the original complaint issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to submit new complaint against the casino in question, in case something goes wrong with their outstanding payments which were not part of the current complaint.

ttenrag_k

• New Zealand

8 years ago

I still have 3 open bets left in my account that was unsettled and someone sent me an email confirming it. the game was played almost a year ago but my money is still on hold. the amount was 3400aud (+-100).

Betcart Casino Complaint Stats

Resolved 25 / 30

Avg. Amount $12,369

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 26 complaints in this category have been resolved.

This operator's average complaint duration is 28 days, while the average duration across all operators is 8 days.

Betcart Casino Complaints

See all complaints for this casino

Betcart Casino delay in payment of 26290 USD

Hello AskGamblers Team,

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I am filing a formal complaint against Betcart Casino. I am a high-value player (VIP Level 9) and a long-term loyal member with 9 years of tenure on the platform. Over the last month alone, I have deposited approximately $28,300.

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My current winning balance is 4,971,000,000 IRT (approx. $26,290). I completed full KYC verification on July 21st, and all my documents were approved.

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The casino has engaged in deceptive and unfair behavior:

On August 5th, they abruptly disabled my cryptocurrency withdrawal option, forcing me to use bank transfers.

The support team explicitly instructed me to submit withdrawal requests, claiming they would be approved after a "review." Following their exact instructions, I submitted withdrawal requests three separate times, but all three were rejected after waiting for 72 hours each time.

My current withdrawal request is now stuck in "Special Review" for over 72 hours, following the previous three rejections.

Most alarmingly, the support team has now started ignoring my inquiries and closing my chats without providing any answers, which is a clear act of "ghosting" a high-tier VIP customer and a member of 9 years.

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As a Level 9 user and a loyal member for nearly a decade, I have acted in good faith and followed all rules. The casino's misleading instructions, repeated rejections, and subsequent silence are absolutely unacceptable. I have provided screenshots of my VIP status, the disabled crypto withdrawals, and the history of rejected/pending transactions.

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I request AskGamblers to mediate this situation immediately to ensure the casino honors its payment obligations.

‌

Thank you for your professional assistance.

< full name removed >

Unresolved

$26,290

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !