Complaint #26 Betcart Casino

Delayed 9,500 AUD payment and no communications again

By melvin s.

8 years ago

Message on forum

I made my second withdrawal of 9500 aud I think 3 weeks ago. I haven't heard anything from betcart, tried to send them an email multiple times but no reply. I could still remember my last withdrawals, it took them about 5 months to pay me. They managed to pay me thru neteller, I just do not know what is the problem again now.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount $9500

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post and his confirmation of the original issue being resolved, and having in mind that remaining open bets are not casino related, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Since AskGamblers Complaints Services are only dealing with casino related issues, and not with the sportsbetting, we strongly suggest to you to seek further help directly from the relevant regulatory body.

Thank you all for your cooperation.

ttenrag_k

• New Zealand

8 years ago

they paid me but my open bets still remain open. so half of the issue was settled. Now, I could not login into my account anymore.

AskGamblers

• Support Team

8 years ago

Dear @ttenrag_k,

Please confirm if the original complaint issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to submit new complaint against the casino in question, in case something goes wrong with their outstanding payments which were not part of the current complaint.

ttenrag_k

• New Zealand

8 years ago

I still have 3 open bets left in my account that was unsettled and someone sent me an email confirming it. the game was played almost a year ago but my money is still on hold. the amount was 3400aud (+-100).

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !