Unresolved
€316
Unresolved
Casillion Casino - Glitch with a winning bonus round, really?
Hi I need help and I'm hoping there is someone who might be familiar with my experience. I was playing gonzos quest at casillion.com and the game was ...
Resolved
BTC0
Resolved
Cloudbet Casino - Miscalculation of balance due to software glitch
Hello, This complaint is regarding a glitch in the system. I have screenshot proof of the problem. While playing I get an occasional "your bet was ...
Resolved
£4,750
Resolved
Spinit Casino - Admit seeing 'Bugged' blackjack hand but won't refund
I joined Spinit Casino played on their site and the graphics and streaming were fine until I upped my stake and wagered £4,750 on a hand of blackjack ...
Unresolved
£50
Unresolved
Winner Casino - Balance just vanished
I was playing a new slot that had appeared via my mobile phone on the winner site. The slit was Man of Steel. I won a little and my balances went up ...
Resolved
$34
Resolved
Party Casino - Freezed game during freegames mode than stole money
Hy, I deposit 7 $ and start playing slot(gone with the wind) and after some time I had around 29$ and bonus game start in which I won around 40 Free ...
Resolved
Resolved
Party Casino - Stolen my money
Hi, I played live dealer roulette on partycasino.com used simple doubling bets system. After some time there was bed guess stream, I doubled ten ...
Unresolved
$125
Unresolved
Old Havana Casino - Wagering requirement not calculated correctly by their own system
I had registered to this casino, claimed $25 free chips and then checked the wagering requirements provided automatically by the system, it was $2000 ...
Resolved
$20
Resolved
Party Casino - Software glitch with Free Spins Feature on Zeus III!
Hi Everybody, I'm a very loyal customer on Partycasino. Like last Friday on 30 October I played like 2USD per spin on ZEUS3 and I received the ...
Resolved
Resolved
PokerStars Casino - Great Blue Free Spins Feature not finished due to software issue
My complaint comes after following all the rules from pokerstars.com or eu.I was in the middle of a great session on great blue and the casino went ...
Resolved
£46
Resolved
Betfair Casino - Failed to provide adequate assistance with Apollo game glitch
It has been over a week, I understand it is Christmas period, but on 22/12/16 I was playing through £200 deposit and £200 bonus with a £2000 play ...
Resolved
Resolved
Party Casino - Software Glitch on Bonus / Feature Game
I had recently won around £2300 using the Party Casino website and decided to play on the Red Flag Fleet game for a little while. I wagered ...
Resolved
Resolved
Party Casino - Bruce Lee Slot Error, Bonus Issue, Poor Support
On the 13/11/15 19:57 I had put into my account £25 plus a £25 added to the funds for bonus and had restrictions where I only had 5 days to do this ...
Resolved
€60
Resolved
GalaxyPig Casino - Missing funds while i was playing The Mega Joker game
So, I lost my initial deposit and was left with Starburst spins. Won 2.50 euros on it and decided to stay on the game and changed the bet on 0.50 ...
Unresolved
Unresolved
Play7777 Casino - Multiple game failures refused to be investigated by the casino and provider
I played months ago at BlueLions. Since the first day there were problems with one game. Unfortunately the game I like the most. Very often winnings ...
Resolved
$30
Resolved
Mansion Casino - Free spins & winnings denied due to software glitch
Within only a few hours of registering & making my first deposit at Mansion Casino, I had a game freeze at the end of a free spins round. The game was ...
Unresolved
Unresolved
William Hill Casino - Inadequate investigation of software glitch resulting in winnings not being credited
on the 11th I was playing the pix a mix slot on 40p a spin I notice that it hadn't given me my win so I rang them up.i argued for about 45min on the ...
Resolved
€1,100
Resolved
Casumo Casino - Winnings not credited to my account
hello i have been playing with casumo casino for a while now i have two issues with them first time i deposit 30 euro i went up to 300 then i logged ...
Resolved
Resolved
LuckyDino Casino - Electric Diva Slot Error 212 not fixed for over 2 weeks
Hi , i have a Problem with the Casino luckydino i waiting since 2 weeks for getting fixed error. I played Electric Diva on 1,60/1,80 bet getting after ...
Resolved
Resolved
Vera John Casino - Holmes and the Stolen Stones slot malfunction
Recently my favouriate game Holmes and the stolen stones was offline for about 4 days undergowing maintenance.when the game returned I was very ...
Resolved
BTC0
Resolved
Cloudbet Casino - Roulette game timed out due to excessive delay but funds were deducted from my account and never returned
I placed a wager in european roulette for 100 units on 13-24 and 100 units on 25-36. Instead of spinning the ball, the service timed out due to ...
Rejected
Rejected
FortuneJack Casino - Lost funds and bonus spins
Hi I was awarded 30 free spins because of an email I recieved stating I'd achieved a special VIP level and would be given free spins and many other ...
Resolved
£300
Resolved
TOM's Casino - Winnings disappeared while I was playing!
I decided to give this casino a try, so I deposited £20 and used their code for 100% bonus. I started on Foxin Wins, didn't do bad, then went on ...
Resolved
Resolved
Millionaire Casino - Registered, deposited, but unable to play any game
I sign up on Sept 12 but unable to start playing in the casino so i had contact support and and was told to provide all my personal document in-order ...
Unresolved
Unresolved
River Belle Casino - Error with free spin feature at Lost Vegas slot on a $45 bet per spin, support unable to help?!
I was playing lost vegas on the 11th of october via my mobile at $45 per spin when i got the blackout feature which also awarded me the free spins. ...
Resolved
£127
Resolved
LeoVegas Casino - Blackjack Winnings Disappearing
I was playing blackjack 6 in 1 (side bets). I won a straight flush at 40-1 odds with a 1.50 stake plus my blackjack wins (around £70). I immediately ...
Resolved
$2,200
Resolved
Cool Cat Casino - Missing Withdrawal Funds
I recently submitted for a withdrawal via check for $2200 on 9/21/2016. I have little access to a printer, so it took my a week to print out ...
Resolved
Resolved
FortuneJack Casino - Account hacked with no further details explained?!
I was in the middle of a session of blackjack when suddenly I get kicked off/booted off the site. I try re-logging several times with no luck. I ...
Resolved
€2,500
Resolved
Casino Heroes - Missing funds from Evolution live casino
Hi, I make a 1000 euro bet at the Evolution VIP Blackjack table and the dealer dealt me a 21, ace and a 10, so 2.5x my bet, totally 2500 euro. ...