Balance just vanished
I was playing a new slot that had appeared via my mobile phone on the winner site. The slit was Man of Steel. I won a little and my balances went up to over £100. I kept playing and lost some and switched to 50p spins. When my balance was about £50 ish suddenly I got a message saying I had insufficient funds to spin. I was puzzled as I knew I had money in my balance and assumed some kind of error. I logged out and in again and my £50 odd had vanished. I have emailed winner who keep asking fir a game log ID which can only be got from the computer version of their site and the man of steel game doesn't appear to be available on here so I can't get my gaming history fir the event. I have emailed them back about this but no response. It's but a huge amount of money but I am loathe to use them again as 1. How can my balance just be removed? It's not a malfunction voids game situation.
2. It seems a strange coincidence that the 1 game that's caused the issue I can't get my gaming history .
Bit annoyed as I have used winner for a couple of years now and always enjoyed their site 🙁
2. It seems a strange coincidence that the 1 game that's caused the issue I can't get my gaming history .
Bit annoyed as I have used winner for a couple of years now and always enjoyed their site 🙁
Winner Casino Complaint Stats
Resolved
36 / 92
Avg. Amount
$3,700
Avg. Complaint Duration
45 days
Avg. Response Time
3 days
Winner Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 60 complaints in this category have been resolved.
This operator's average complaint duration is 45 days, while the average duration across all operators is 8 days.