What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Rich Casino - Missing money from legitimate win

RESOLVED
Complaint Info
Disputed casino Rich Casino
Reason Missing Funds
Amount $ 271
Posted on April 24, 2017

Hi my username on rich casino is < removed > and today i have play to hercules slot games and i win free spin bonus during the free spin i win 270$ in 30 or 31 spin .. after the spin finish the money diseapear and not credited to my account the money have gone !!! I speak to live chat and tell no you dont play at this game and 2 min later chat is disapear gone!!! So i email them and say i need to get the history id of the games hercules so when i click on the game i cannot see the history and the id of the game hercules so can j have a history of all my play and bet pleaSe thanks you

Posted on April 25, 2017

Hello,

Thank you for your message.

Please come on chat when you want to make a deposit and please wait for the agent to give you the clear when he is done adjusting the bonus to your deposit, so that this cannot occur in the future.

We will make an exception this time only and add the winnings back into the account.

Best regards,
The Rich Casino Team.

AskGamblers
Posted on April 28, 2017

Dear @Jackpotalex777,


Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

Rich Casino Complaints

  • 77 of 77 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,976 USD avg amount

Have trouble with Rich Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy