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FortuneJack Casino - Where's my money?

RESOLVED
Complaint Info
Disputed casino FortuneJack Casino
Reason Missing Funds
Gator6618 United States Message
Posted on May 18, 2017

On April 4 2017 I had played their Dice game and had won 4.33385919 in bitcoins I was able to withdraw around 1.4 worth and haven't seen or been able to find where the rest have disappeared to? They have been looking into it for a while now and with no explanation what so ever? As you may realize that's close to $7,900.00 about $6,500.00 is still unaccounted for-

Posted on May 18, 2017

Hello, dear GATOR6618

First of all, we are very sorry for the inconvenience and confusion this recent event might have caused you, but allow us to explain ourselves, so everything clear.

What you see through your transactions is purely a visual bug.
As we can not publish the sensitive information here on AskGamblers, which includes your profile information - screenshots from our side were sent directly to AskGamblers Complains Team who will review them and post a reply soon, but we assure you, we do have a proof that the amount shown was caused by a mentioned visual bug and there was no actual winning of 4.33385919 BTC .

The amount you have withdrawn before and which is also visible through your screenshots was won through SOFTSWISSGAMES and not through Dice Session.

Yet, we apologize for the inconvenience and confusion this caused and offer you a Bug Bounty sufficient for this notice, which will be put on your deposit account.
our support team should contact you shortly.

AskGamblers
Posted on May 19, 2017

Dear @Gator6618, 

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you are satisfied with the explanation and the decision taken by FortuneJack Casino management. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. 

Thank you for your cooperation.

FortuneJack Casino Complaints

  • 53 of 55 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 6,239 USD avg amount

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