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Where's my money?


On April 4 2017 I had played their Dice game and had won 4.33385919 in bitcoins I was able to withdraw around 1.4 worth and haven't seen or been able to find where the rest have disappeared to? They have been looking into it for a while now and with no explanation what so ever? As you may realize that's close to $7,900.00 about $6,500.00 is still unaccounted for-
Disputed Casino FortuneJack Casino

Discussion

User name
Dear @Gator6618, 

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you are satisfied with the explanation and the decision taken by FortuneJack Casino management. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. 

Thank you for your cooperation.
User name
Hello, dear GATOR6618

First of all, we are very sorry for the inconvenience and confusion this recent event might have caused you, but allow us to explain ourselves, so everything clear.

What you see through your transactions is purely a visual bug.
As we can not publish the sensitive information here on AskGamblers, which includes your profile information - screenshots from our side were sent directly to AskGamblers Complains Team who will review them and post a reply soon, but we assure you, we do have a proof that the amount shown was caused by a mentioned visual bug and there was no actual winning of 4.33385919 BTC .

The amount you have withdrawn before and which is also visible through your screenshots was won through SOFTSWISSGAMES and not through Dice Session.

Yet, we apologize for the inconvenience and confusion this caused and offer you a Bug Bounty sufficient for this notice, which will be put on your deposit account.
our support team should contact you shortly.

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725