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Confiscated winnings earned


3 weeks ago

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Disputed Casino Bovada Casino
Reason Other
Amount $3000

Discussion

User name

Dear @Jamaican74,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Thank you once again for bringing your concerns to our attention.

We sincerely apologize that your experience with our follow-up process did not meet your expectations and for any frustration this may have caused. Please know that your inquiries were escalated on your behalf for additional review to ensure they received the appropriate level of attention.

As part of that process, our Player Advocacy team also attempted to contact you by phone to provide a more personalized discussion regarding your concerns; however, were unfortunately unable to connect with you at that time. As a result, a follow-up email was subsequently sent in an effort to further review and address your case.

We have also been advised an the Independent Dispute Team has completed its review and issued a response regarding your request. To protect your privacy and maintain the security of your account, we are unfortunately, unable to discuss account-specific details on this public channel.

We encourage you to review the communication that was shared and, should you have any remaining questions or concerns, please let us know. We remain at your disposal to provide further assistance and to ensure that any outstanding concerns are thoroughly and appropriately addressed.
User name

Dear @Jamaican74,

Intensive usage of Caps Lock is considered yelling online and, therefore, not allowed. Please keep in mind that following all AGCCS Guidelines is mandatory.

To find more on how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

User name loyalty-level-1
I followed Bovada's instructions and contacted live chat as directed instead of pursuing public complaint channels. During that interaction, I was given a specific timeframe in which a resolution or response would be provided regarding my confiscated winnings.
That deadline has now passed without any resolution, explanation, or follow-up. This is particularly concerning because I relied on Bovada's representation that the matter would be addressed through the live support process. If Bovada is unable or unwilling to provide the promised resolution, then directing me away from external complaint channels served only to delay the matter.
Please explain why the promised timeframe was not honored and provide a substantive response regarding the confiscation of my winnings, including the specific basis and evidence supporting the decision.

Bovada Casino Complaint Stats

Resolved 329 / 504
Avg. Amount $6,782
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000