I have a problem

SweepShark] Re: Conversation with Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…
39 messages
Sweep Shark <su­ppo­rt@­swe­eps­har­k.c­om> Reply-to: Sweep Shark <su­ppo­rt@­swe­eps­har­k.c­om>
To: brandon garrett <sl­ipk­not­pla­ya@­gma­il.c­om>
Wed, May 27, 2026 at 1:18 AM
Your request (2496294) has been updated. To add additional comments, reply to this email.
System (SweepShark)
May 27, 2026, 01:18 EDT
(01:03:14) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Hello
(01:03:16) SweepShark Bot: I’m not sure I have the correct answer for that. If you’d like to speak with a human, just
click the "Talk to a human" button and I’ll connect you with our team.
TALK TO A HUMAN
(01:03:20) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Talk to a human
(01:03:22) SweepShark Bot: Let me connect you with our support agent.
(01:03:44) Monica: Hi, my name is Monica. How can I help you?
(01:03:47) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: I purchased this $2.99 package but it charged me
4.99
(01:03:55) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe… uploaded: Screen­sho­t_2­026­052­7_0­10236_
Netspend.jpg
URL: https:­/fu­nri­zes­upp­ort.ze­nde­sk.c­om­/sc­/at­tac­hme­nts­/v2­/01­KSK­X2R­0NV­RJA­E92­YKX­ZDT5X9/
Screen­sho­t_2­026­052­7_0­102­36_­Net­spe­nd.jpg
Type: image/jpeg
Size: 248327
(01:04:17) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe… uploaded: Screen­sho­t_2­026­052­7_0­10410_
Samsung Browser.jpg
URL: https:­/fu­nri­zes­upp­ort.ze­nde­sk.c­om­/sc­/at­tac­hme­nts­/v2­/01­KSK­X3D­4XM­N8G­AVF­3XM­BNWJJA/
Screen­sho­t_2­026­052­7_0­104­10_­Sam­sun­g%2­0Br­ows­er.jpg
Type: image/jpeg
Size: 242778
(01:05:22) Monica: Thank you for the explanation. Please allow me a moment to review your account and assist with
your purchase.
(01:05:28) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Ok thabk u
(01:08:49) Monica: Thank you for waiting. I passed your case to our financial team. They are now reviewing your
account. It may take a few more minutes.
(01:08:59) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Ok no rush
(01:09:32) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: I only happened to even notice it cuz im so broke i
aint got many digits to count ool
(01:09:33) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Lol
(01:09:43) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: 😆
(01:10:22) Monica: I am sorry that you experienced that. We are now investigating the issue. Please hold on.(01:10:28) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Kk
(01:15:23) Monica: Thank you for waiting! Our financial team started its investigation, and it will take some time. You
will be emailed within 24 hours, and as soon as possible, with all the details and resolution of your issue. Is there
anything else I could assist you with?
(01:15:43) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Aww man I thought it was only gonna take a few
minutes 😕
(01:15:55) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: I really wanted to play lol
(01:16:57) Monica: Unfortunately, it will take more time. We need it to understand what kind of issue it is and to make
things fair for you.
(01:17:11) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Ok
(01:17:14) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Thanks
(01:17:28) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Any more info u need from me?
(01:18:01) Monica: You are welcome! No, that will be enough for now. In case we need more information, you will be
emailed as well.
(01:18:33) Web User user-4­311­664­-sl­ipk­not­pla­ya@­gma­il.c­om­-Swe…: Ok thanks for your help
(01:18:43) Monica: I am glad to help. In this case, I will close our chat. Please do not hesitate to contact us anytime if
you need further assistance.
Have a nice one!
[Y5JZ7M-GNM7P]
Sweep Shark <su­ppo­rt@­swe­eps­har­k.c­om> Reply-to: Sweep Shark <su­ppo­rt@­swe­eps­har­k.c­om>
To: brandon garrett <sl­ipk­not­pla­ya@­gma­il.c­om>
Wed, May 27, 2026 at 11:06 AM
Your request (2497701) has been updated. To add additional comments, reply to this email.
Will (SweepShark)
May 27, 2026, 11:06 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
Unfortunately, there were no technical or man-made issues found.
Our platform operates transparently and in compliance with all applicable regulations.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepSharkbrandon garrett
May 27, 2026, 11:04 EDT
I mean no duh that you don't have record of that transaction you have a record of a $2.99 transaction which is the one
that I paid for that I clicked on so the only thing I can think of is since it's shows the correct $2.99 transaction went
through on your end that means you have an underlying problem that's most likely not a technological error it's a manmade error more than likely we're people higher ups on y'all's in or just trying to skim a couple dollars off the people off
of every couple purchases so no you're not going to come up with any errors when you look for technical glitches
because it's not a technical glitch it's a man-made cover-up. But hey if you ever get bored maybe you should talk to
payroll and see if that is really happening
Will (SweepShark)
May 27, 2026, 10:57 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
Unfortunately, we cannot accept this video as the mentioned proof. Thank you for your understanding.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 10:55 EDT
On Wed, May 27, 2026, 10:36 AM Sweep Shark <su­ppo­rt@­swe­eps­har­k.c­om> wrote:
Your request (2497701) has been updated. To add additional comments, reply to this email.
Will (SweepShark)
May 27, 2026, 10:36 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.Please feel free to share the mentioned screenshots.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 10:34 EDT
I havent even looked to see what funds or free spins I had on account ive been more concerned
about getting whatever evidence I needed to prove that it was a problem on your side and not mine
and I will gladly send you my conversation with my bank where they stated that they only process
things that come from your website and that's the $4.99 charge was the fault of the supplier and not
any fault of the buyer
Will (SweepShark)
May 27, 2026, 10:34 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
Unfortunately, we did not receive nor have any information about this transaction.
Thank you for your understanding.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 10:30 EDT
And im the phone with my banks customer service right now and they said it is NOT the fault of me
or the bank. The ISSUE is on Your website.Will (SweepShark)
May 27, 2026, 10:21 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
I apologize if your experience with us didn't turn out the way you wanted or hoped for.
It is with regret that I say that, as no tech issues were found on our end, we are not technically able to
proceed with the refund of the transaction that we did not receive.
It seems like the issue happened on the bank's side. That is why we kindly ask you to contact your
bank directly.
Also, as I see, you still have 30 Free Plays for the purchase of 2.99 that we refunded.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 10:15 EDT
Yes I understand there is no widespread issue with any of your systems , i never stated that it was ,
but little one-off glitches or "mess ups" CAN happen without it leaving to a widespread multiple
person issue. And especially when your website has so so many promotional codes and stuff that it's
always having to discount for packages or what not I mean computers are damn smart nowadays
but you know sometimes s*** happens maybe because the person clicked on the promo code twice
that it made it act in a weird way not saying that's what happened but I'm saying that's a very feasible
logical thing that I'm sure happens all the time that many places. So yes I know you did not receive
the $4.99 transaction you made that very clear multiple times. So Point Blank last thing I'm going to
say either y'all are all in some other country swimming in $100 bills and are just terrible at the English
language or yall have no idea about how technology works or how to run and maintain a website that
deals with everybody's finances so wow y'all might not care that all of this is over $1.99 but some
people that was the very last of their money and they were just hoping and praying that they might be
able to gamble and win some back I know you have a lot of people that are just very wealthy and just
come on higher for fun but for real like me and like tons of other people these websites are literally a
Make It or Break It point for us and I know that's not what it's intended for but when the little amount
of money that you have left won't buy you anything and on the other hand you're giving an option to
where you possibly can triple it or whatever you'd have to be dumb enough to do it. But I think this is
absolutely ridiculous I will be forwarding these to the FTC and to my close pals over at
Askgamblers.com as they are very good at investigating social casinos. You can delete my account
or whatever I don't careWill (SweepShark)
May 27, 2026, 10:01 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
We have thoroughly reviewed the information, and it appears that there is no widespread issue with
our purchasing system; rather, the challenge seems to be specific to your situation.
We did not receive the transaction for 4.99, and there is no such transaction in pending status.
Please make sure to contact the bank support team.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 09:58 EDT
Well I sure as heck paid $4.99 for something that said it was for $2.99 ..and it's kind of odd that the
Times line up from my bank app and y'all's website where I made the purchase. So while I do
understand that it's not showing the $4.99 being purchased on y'all's end but that's what I was
charged when I clicked on the $2.99 package.so now tho I can't quite figure out if yall trying to say
I'm lying about something but I've already got that vibe from y'all since the beginning of this whole
ordeal so tell me what you really think. Who's in the wrong the website for advertising something and
then charging the customer something that was NOT specified? or is the person who went to the
website and decided that they wanted to make a purchase that the website had stated and said they
expected to what the price said.?
Attachment(s)
32106.jpg
brandon garrett
May 27, 2026, 09:58 EDT
It doesn't have anything to do with my bankbrandon garrett
May 27, 2026, 09:58 EDT
I mean how is there not a technical issue I'm really just not understanding how y'all can sit here and
see the screenshots and still state that there was no glitch or error somewhere?
[Quoted text hidden]
[Y5JKK5-3N40K]
Attachment(s)
Screen­_Re­cor­din­g_2­026­052­7_1­052­08_­Files by Google_1.mp4
Will (SweepShark)
May 27, 2026, 10:38 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
I’m truly sorry that your experience with us did not turn out the way you had expected or hoped it would.
I can assure you that our platform operates transparently and in compliance with all applicable regulations. We value
the trust of our customers and take any accusations seriously.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 10:37 EDT
No it's not that I'm upset because I didn't turn out the way I wanted it to you I'm upset because I purchased an item and
you took more money than the listed item was priced at which for one is false advertisement and is illegal but I'm sure
y'all know about this little issue that's just a couple extra dollars that y'all get because y'all surely ain't no reputable
company I feel bad for everybody who has to deal with sweet shark especially their customer service because they
come to you with an issue and the vibe automatically right off the bat was you was deflecting the blame and trying to
put it on me there's a whole lot of wrong things that happened here today and the right people will definitely be made
awareWill (SweepShark)
May 27, 2026, 10:36 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
Please feel free to share the mentioned screenshots.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 10:34 EDT
I havent even looked to see what funds or free spins I had on account ive been more concerned about getting whatever
evidence I needed to prove that it was a problem on your side and not mine and I will gladly send you my conversation
with my bank where they stated that they only process things that come from your website and that's the $4.99 charge
was the fault of the supplier and not any fault of the buyer
Will (SweepShark)
May 27, 2026, 10:34 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
Unfortunately, we did not receive nor have any information about this transaction.
Thank you for your understanding.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepSharkbrandon garrett
May 27, 2026, 10:30 EDT
And im the phone with my banks customer service right now and they said it is NOT the fault of me or the bank. The
ISSUE is on Your website.
Will (SweepShark)
May 27, 2026, 10:21 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
I apologize if your experience with us didn't turn out the way you wanted or hoped for.
It is with regret that I say that, as no tech issues were found on our end, we are not technically able to proceed with the
refund of the transaction that we did not receive.
It seems like the issue happened on the bank's side. That is why we kindly ask you to contact your bank directly.
Also, as I see, you still have 30 Free Plays for the purchase of 2.99 that we refunded.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 10:15 EDT
Yes I understand there is no widespread issue with any of your systems , i never stated that it was , but little one-off
glitches or "mess ups" CAN happen without it leaving to a widespread multiple person issue. And especially when your
website has so so many promotional codes and stuff that it's always having to discount for packages or what not I
mean computers are damn smart nowadays but you know sometimes s*** happens maybe because the person clicked
on the promo code twice that it made it act in a weird way not saying that's what happened but I'm saying that's a very
feasible logical thing that I'm sure happens all the time that many places. So yes I know you did not receive the $4.99
transaction you made that very clear multiple times. So Point Blank last thing I'm going to say either y'all are all in some
other country swimming in $100 bills and are just terrible at the English language or yall have no idea about how
technology works or how to run and maintain a website that deals with everybody's finances so wow y'all might not
care that all of this is over $1.99 but some people that was the very last of their money and they were just hoping and
praying that they might be able to gamble and win some back I know you have a lot of people that are just very wealthy
and just come on higher for fun but for real like me and like tons of other people these websites are literally a Make It or
Break It point for us and I know that's not what it's intended for but when the little amount of money that you have left
won't buy you anything and on the other hand you're giving an option to where you possibly can triple it or whateveryou'd have to be dumb enough to do it. But I think this is absolutely ridiculous I will be forwarding these to the FTC and
to my close pals over at Askgamblers.com as they are very good at investigating social casinos. You can delete my
account or whatever I don't care
Will (SweepShark)
May 27, 2026, 10:01 EDT
Hey there!
My name is Will.
We are contacting you regarding your refund case.
We have thoroughly reviewed the information, and it appears that there is no widespread issue with our purchasing
system; rather, the challenge seems to be specific to your situation.
We did not receive the transaction for 4.99, and there is no such transaction in pending status.
Please make sure to contact the bank support team.
If you need assistance with anything else, please let us know.
We're here to help you!
Sincerely, Will
SweepShark
brandon garrett
May 27, 2026, 09:58 EDT
Well I sure as heck paid $4.99 for something that said it was for $2.99 ..and it's kind of odd that the Times line up from
my bank app and y'all's website where I made the purchase. So while I do understand that it's not showing the $4.99
being purchased on y'all's end but that's what I was charged when I clicked on the $2.99 package.so now tho I can't
quite figure out if yall trying to say I'm lying about something but I've already got that vibe from y'all since the beginning
of this whole ordeal so tell me what you really think. Who's in the wrong the website for advertising something and then
charging the customer something that was NOT specified? or is the person who went to the website and decided that
they wanted to make a purchase that the website had stated and said they expected to what the price said.?
Attachment(s)
32106.jpg
brandon garrett
May 27, 2026, 09:58 EDTIt doesn't have anything to do with my bank
brandon garrett
May 27, 2026, 09:58 EDT
I mean how is there not a technical issue I'm really just not understanding how y'all can sit here and see the
screenshots and still state that there was no glitch or error somewhere?
[Quoted text hidden]
brandon garrett <sl­ipk­not­pla­ya@­gma­il.c­om> To: Tiffanie Gilbert <gi­lbe­rt.t­n1­1@g­mai­l.c­om>
[Quoted text hidden]Wed, May 27, 2026 at 11:00