Other issues

BetVoyager Casino - Cellphone verification issue and very poor customer service

I have opened account in betvoyager few days ago.When i go into my profile and try to verify my cell number they are not sending me any sms in my ...

BitStarz Casino - Confiscation of huge 19.55 BTC win won from their Wednesday free spins promo

This Wednesday I participated in the Wednesday free spin bonus offered by Bitstarz, which I frequently take part in. It requires a 150 euro deposit, ...

Cashpot Casino - Self excluded from the company but able to open account and deposit and play

So basically on the 12/4 this year I permanently self excluded from euromoon casino . Owned by game tech group nv. Due to gambling problems ...

Lucky247 Casino - Unsubscribe me, please!

I get SMS messages and I never signed up, created an account and the messages just keep coming even after phoning and emailing the help desk on ...

LimoPlay Casino - Removal of depositing card

Hi, I have tried speaking to the casino to no avail. I have lost my purse including a few of the cards on my profile.. In order to make ...

Lucky Casino - Applying fees which are nowhere to be seen within their terms and website

I won 25 500 nok on LuckyCasino.com. I did a withdrawl and only got 24 659,64 nok. In the info they say there is no fee. And since they offer me to ...

Raging Bull Casino - My VIP status was not honoured

background: last week I deposited $50 and used the madness bonus coupon,which has 35 x wager and up to 10 x max cashout,i completed the wagering ...

BoogieBet Casino - Unable to login, no response from support

Hi. I am new at boogie.bet. I have an account from like 5 days. They have got promo for new players for 10 euro. I have won some cash and at some ...

SuperLenny Casino - Won't refund my deposits after closing my account

I deposited 200£ less than 24 hours ago and I ended up withdrawing 200£ because I wasn't really winning much and was happy just to get my money back ...

NextCasino - Withdrawal being unjustly withheld

I played and withdrew £300 from next casino on Friday 2nd sept. I emailed them to freeze my account for a week as soon as I had withdrew (because it' ...

Party Casino - Full Withdraw Amount Not Paid

I should have checked the complaints before playing on Party Casino, this is another site that is good for robbing player's and they are very crooked ...

Thrills Casino - Closed Account , Confiscated Winnings £1,341

I opened an account with Thrills.com depositing £2,900. Within a few days my balance increased to £4,241 and I requested a withdrawal (having ...

NetBet Casino - Impossible to find and/or request Self Exclusion, no one there willing to help

Hi, I recently opened a netbet account 2 days ago and was wagering beyond my means chasing losses. I got urges to keep gambling and knew I had to self ...

SuperLenny Casino - Unable to login, worried about my withdrawal and balance

I opened an account with Super Lenny yesterday. I wagered £400 and submitted a withdrawal for £1400. I continued playing with a remaining balance of ...

Planet 7 Casino - Spamming With Promotion Texts

I keep getting text messages probably 10 times a week and it is very very irritating. I am amazed that it does not have the STOP function implemented ...

Fruity Casa Casino - Allow me to play after asking for permanent account closure twice!

Hi there, firstly thank you for allowing me the opportunity to present a complaint. On 25th May I sent a very clear instruction to Fruity Casa to ...

77 Jackpot Casino - Breaching their own self exclusion policy

Due to a gambling addiction, I requested that 77jackpot close my account last month. I contacted support and they did this for me. However over the ...

Jackpot Knights Casino - Not co-operating for account closure, want refund for the stated period

I started talking with live chat on Jackpot Knights for account closure. They told me to send an email and I did. I sent an email on 5/11/2016 for ...

Energy Casino - Doesn't send me my Energy-shop products

Hi there, I ordered 2 weeks a few t-shirts + a Zippo in the Energyshop with my Loyalty-points, today I received this e-mail from them: Dear ...

Shanghai Spins Casino - Allow me to register and deposit only to have my account closed due to self exclusion with another brand

I recently joined Shanghai spins. I deposited 200 pounds and played. When I logged back in again it said I am excluded until 2099. I rang support and ...

Casino Cruise - Deposited loads and lost only to be told by EveryMatrix that I was previously Self Excluded in another brand

Hi, i only came across this site yesterday as never had a problem with a gaming company before, as usually stick to the main ones advertised on TV. So ...

Flamantis Casino - Unfair Self exclusion Flamantis Casino/Everymatrix

Hi i registered with this casino a few days ago. I deposited approximately £500. I received an email from Everymatrix on 30th May, saying as I was ...

Playamo Casino - Ignored confirmed Loss limit and let me lose all my winnings

On Saturday 14th May I finished gambling session with 10243eu on my account. After that I've set daily(24h) loss limit 1000eu and weekly loss limit ...

Spartan Slots Casino - Harassing me countless, unwanted phone calls

I think I joined the casino 2 months ago. Since then I have received 2-4 phone calls a day from them. Total is now about 59 calls and counting. ...