Online Casino Complaints

GoWild Casino - Fortune spins can't be used

They won't tell me the reason for them taking away my fortune spins. They blame almost every department they had and it says "If i make a deposit I ...

Lucky Bird Casino - Not honoring self exclusion and refund request still pending

I made first a complaint on 23 July 2020 but it got rejected because “pending casino investigation going on”. I made a complaint 13 July 2020 to ...

PokerStars Casino - Frozen account and withholding my money

I made a deposit of £150 on 11/7/20. The deposit was successful. Immediately after I had a pop up saying my account had been frozen. I do not know ...

Joo Casino - Casino does not offer responsible gambling tools

Five days ago I attempted to access responsible gambling tools on Joo. There are none available on my profile, and it is required that I contact ...

N1 Casino - Letting me open an account despite I was self excluded on the same license

Dear Askgamblers,I had a active self exlusion under the license of N1 interactive ltd. when I was accepted as an new player at N1 casino. I excluded ...

PokerStars - Self excluded from brand

i joined pokerstars uk on 23/06/2020 at the time i had no knowledge of them being associated with skybet of which i am self-excluded from as of 04/17- ...

Slottica Casino - Refund denied after failure to self exclude after numerous requests

On 6th of June 2019 I emailed slottica support requesting to be self excluded for as long as possible, this was after requesting this through live ...

Rizk Casino - Cancelled locked withdrawal without any reason

Hello Team,Please help me in getting my winnings.Its my bad luck again i played in this casino and suffering with new serious issue.Yesterday i ...

Playzee Casino - Still able to deposit after requested account self-exclusion

I self excluded on the 29th of January via chat and yesterday I was still able to log back in and deposit again i lost another €550 due to the ...

Casino Calzone - Deposit refund request unfairly denied

Good afternoon,I have been allowed to open an account under the "MT Secure Trade Ltd" brand, whilst being self-excluded. The website in question is ...

NextCasino - Misleading and intentional harm

HelloI made a 100€ deposit and noticed that the bonus shows me that i have to do 14000€ wagering ( i have 2 active bonuses at the same time - due ...

Betchan Casino - Problems with resetting password and log into my account not solved

For more than 3 days unable to reset my password and log into my account. Friday 29.5.2020 created an account and deposited twice using their bonus ...

Bronze Casino - Unwanted promotional SMS

I closed my account with Bronze some months ago but continue to receive unwanted sms messages.Initially I was told by support that it must be a ...

Vegas Casino Online - International Checks Declined

On May 3rd I submitted a request for withdrawl of $900.00 and I palyed it down to $680. They wrote me an email informing me that my bank will not ...

PokerStars Casino - Account is still frozen from cooling of period

I took a 24 hour cooling of period on the 12/052020 9 days ago, when the 24 hours was up PokerStars emailed me saying my cooling of period had ...

Stake Casino - Failure to close account and follow responsible gambling regulations

Overview of my Complaint:1. Stake Casino failed to close my account after I told them I had a gambling addiction/issue and would like to close my ...

Melbet Casino - Removed payment option without any warning or reasonable explanation

I have been playing at Melbet almost daily for over 6 months now, and I am currently approaching VIP level in their 8-step progression (see attached ...

Cadoola Casino - Reopened my account after permanent self exclusion

On 23.1.2018 i sent an email to cadoola casino asking for my permanent self exclusion due to gambling addiction. Having received the request they did ...

22bet Casino - Checking documents for a long time

my account is 22bet 157136065. 04/02/2020 I made a deposit of 1400 euros.blocked the withdraw. they requested documents. photos. transaction neteller ...

Mr.Play Casino - Self exclusion confusion

Hi I recently registered with mr play deposited, placed bets and made withdrawals - no Id verifications asked.I've also tried to register with ...

22bet Casino - Withdrawal block

hello.03.04.2020 22bet administration asked me for documents and block withdrawal.I provided everything. they said wait.It has been a long time, no ...

Betamo Casino - Greek ID verification problem

Dear Ask GamblerIn my poor English I will try to explain my experience in betamo casino to you.I try to withdraw 600€ from betamo casino and ...

Las Vegas USA Casino - Refund has not been delivered

I have been waiting over 2 months for my refund from these guys. Every time i contact them via chat they say its processing. And then they would say ...

PokerStars Casino - Playing privileges have been revoked without correspondence

I logged into my account for the first time in over a year on Friday 27th March 2020 with no issues. I went to play in a Home Games tournament the ...