Other issues

Mars Casino - Impossible to request a withdrawal

Dear Sirs from Ask Gamblers, I already have a lot of experience with online casinos, but right now I'm experiencing an incredible story with Mars ...

BetVoyager Casino - Non acknowledging my self-exclusion request

Hi 2 days ago I sent an email to support at Betvoyager asking to be excluded from their site, however my account is still active and I have received ...

Winward Casino - Refusing to respond to my emails

Dear Complaints I have an issue regarding Winward Casino. They refused to get back to me when I was speaking to them on their online chat service ...

Casino 6Black - Illegally accepting UK players and even stating they do via online chat

AVOID AT ALL COSTS (please note they’ve actually changed their terms and conditions after numerous complaints) If you contact live chat and ask if ...

Viggoslots Casino - Violation of responsible gambling policies

Hello Askgamblers. I closed my account at viggoslots.com the 23/1 2017 and asked it to be permanent due to gambling problems. The support agent ...

Roxy Palace Casino - Waiting 5 days on a self-exclusion issue

I opened an account on 12th July and deposited £100. After around 10 minutes I was locked out and advised I’m self excluded from Roxy casino. ...

LeoVegas Casino - Self Exclusion Issue

I opened an account with LeoVegas on 25th March 2018 mainly to play live blackjack. I had self excluded from Royal Panda just days before on 22nd ...

Vbet Casino - Misleading bonus description, poor support

Hello, I singed up at Vbet.net and deposited after carefully reading all T&C and bonus rules. Took the 100% welcome bonus and suddenly noticed ...

Raging Bull Casino - Irresponsible gaming practices

hello I tried to self exclude with the casino several times through email and once I was acknowledged yet this was not done then I was ignored after ...

22bet Casino - Support email does not exist

mx.google.com rejected your message to the following email addresses: [email protected] ([email protected]) The address you sent your message ...

Spinland Casino - Lost 360,000 NOK because their player protection tools didn't work

After dialogue with you on e-mail, I have sent the attachments/proofs there instead, because of sensitive information. Here you have a detailed ...

NetBet Casino - Ignoring Loss Limits

Hello , i have made 1400 profit on the day and cashout 1100 , after the cashout i have put the loss limit of 300 so i dont cancel the withdraw to play ...

Playamo Casino - Refusing to provide full gaming log

I made a withdrawal request of $250, leaving myself $50 to continue playing, which I played through. Whilst playing this through I did not witness $ ...

Cashmio Casino - Done a 1 month cool-off period, but they say I am self excluded

Hi my long term self exclusion. Finished on 17.5.2018 according to mt secure trade casino pop so they went through a 24 HR cooling off period then ...

Sverige Kronan Casino - Not honoring Responsible Gaming policies, refusing to return my money

Hello! I am writing to you because of a complaint I have with the Bethard Group. Let me take it from the start and describe everything in detail: * ...

888 Casino - Inadequate Self Exclusion Checks

I refer to to my accounts with: 888.com moongames.com vegasspins.com & SecretSlots.com - which as I understand, are all entities under the 888 Group ...

1xslots Casino - Keep refusing to close my account despite declaring problem gambling

Hello,I'm having an issue with https://1xslot.com/en/ ,they are refusing to close my account or block any attempt from me to deposit money. There are ...

Betchan Casino - Hiding their Responsible Gaming account tools on purpose

Good evening, This is my 3rd complaint regarding this casino and also my final complaint. This complaint contains proof of evidence to support my ...

Planet 7 Casino - Check was not accepted by Bank of America

After waiting over a month I finally received my check for $2,048 and when I tried to deposit it at my bank the bank wouldn't accept the check. It was ...

Captain Cooks Casino - 'Do not contact' request being ignored

Hello- over the past year I have chosen to no longer deal with captain cook casino. I requested my information be purged and I no longer be contacted ...

Staybet Casino - Refusing to provide legal address and explain why they accept UK players without valid licence

I have an account with Staybet casino in their registration page they have included UK as an option.They should not of accepted me as a player as they ...

Ladbrokes Casino - Applying different bonus wagering requirements than advertised, refusing to solve the issue in a timely manner

I deposited into my Ladbrokes account on 07/12/17 and received a popup for me to either accept or decline a Casino bonus of 75% with 15 times wagering ...

Gala Casino - Wrongfully opening my account after self-exclusion period?

Hi, I went onto gala online casino to see when my self exclusion ended. They told me I had self excluded for one year 2 years ago so I would be able ...

Playamo Casino - SMS Spam

I'm getting spam SMS with no sender ID from Playamo. Can you stop this from going to me? Where can I go to have my name removed from the list ...