Dear Player,
Thank you for contacting us.
Regarding account status, it has been closed in accordance with the administration's decision based on Section 9 of the terms and conditions:
9.3 We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.
9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
- immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;
- permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;
- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
With regard to your withdrawals on 29 (700 CAD) and 30 April (301 CAD) we can confirm that they were successfully completed on 22 May. Currently, there is no remaining balance to be processed.
We hope this helps clarify the matter for you.
Kind regards,
BetAlice Team
