Winning funds not available for withdraw

Dear @ATABOY,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

Thank you for bringing this complaint to our attention.

We have reviewed the player’s case and can confirm that the account has been successfully verified. The player’s funds have not been confiscated and remain available on the casino balance, but they are not yet eligible for withdrawal.

The reason why the withdrawal is currently not available is that the standard deposit wagering requirement has not yet been completed.

As stated in our Terms and Conditions, clause 5.6, as a prevention of money laundering, a deposit must be wagered at least three times before a withdrawal can be made. In addition, clause 6.3 states that a withdrawal request will not be processed until all wagering requirements have been met.

Regarding the player’s question about previous deposits, each deposit creates its own wagering requirement. If a previous deposit has already been fully played and lost, it does not create an additional wagering requirement for a future deposit. A new deposit creates a wagering requirement only for that new deposit, according to the applicable x3 turnover rule.

The player has already been informed by email about the reason why the withdrawal is currently not available. Once the required wagering on the relevant deposited funds is completed, the player will be able to request a withdrawal normally.

We apologize if the initial communication was not clear enough, and we remain available to assist the player until the matter is resolved.

Best regards,
Nitrobet Casino Team

Dear Nitrobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I finally received answer from Nitrobet saying that I need to bid 3 Times the amount of deposit before being able to make a withdrawal. Here's their response email.

Hello,

As per the terms and conditions, each deposit must be wagered in full three times before it can be withdrawn

Best regards,

Maria S | Customer Support

NitroBet

My reply to this is the following:
Have a question. If bidding requirement is not met for a deposit does the requirement disapear when a second deposit is made or the requirement for the first deposit Will still be required. Let's Say my first deposit is $100 and I need to bid $300 ans Let's Say only bid $150 is the $150 requirement is remaining and over next $100 deposit that would have to required bids for a value of $450 or it reset to $300?

Let's see how Nitrobet Will reply