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Blacklisted

Winward Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.

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Winward Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 38 reviews
4.7/10
38 reviews
Complaint Response 28 complaints
2 days avg. 28 complaints
What we like
  • 0-24 withdrawal time frame
  • Top-tier software providers
  • Mobile-friendly
  • Live chat open 24/7
What we don’t like
  • 72 hours pending time for withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Winward Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.winwardcasino.com
Established
2008
Licences
Costa Rica Gambling
Affiliate Program
Languages
English, German, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Crypto Casino

Winward Casino is a luxurious online casino with the mission of providing online entertainment to as many players as possible. The casino features online slots, table games and video pokers from world-class game providers such as MicrogamingBetsoftIGTPragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. Winward Casino is licensed under the jurisdiction of Costa Rica.

Restricted Countries

Winward Casino does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.

Mobile Gaming

All of Winward Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Security and Fairness

It's of the utmost importance that online casinos protect their players from harm. Winward Casino accomplishes this with its tough security protocol. All data sent to and from their servers is protected with state-of-the-art 128-bit SSL encryption. Additionally, their privacy policy guarantees that all of your personal and financial information is kept away from third parties.

StallCation

Complaints

Read the complaints other players have left for Winward Casino. Learn more about complaints.

Show all complaints
Winward Casino - Will not pay my winnings
Can you please help me? I am having trouble getting my winnings from Winward Casino. They seem to be stalling in paying my winnings. They are coming up with one reason after another and it has been going on for over 2.5 weeks and there has been several emails back and forth but we are getting nowhere. The money keeps being put back in my casino account, and when I ask questions they won’t answer me. Details are as follows:
21/6/20 - submitted a request to withdraw my winnings of $2000 AUD.
All my required verification documents had been verified some months before and
The 3 items they list under verification requirements , on my account are all ticked and
Marked as fully verified (Government document showing my address, drivers license
showing photo ID, and front side of credit card ). I have read all their terms and
conditions and they state that it takes 5 days for the accounts department to review
the request.
25/6/20 - checked account to see if it had been processed yet, and left my account or whether
It was still pending but saw that the funds were now back in my account . Contacted
Live chat to enquire why this was so & was simply just told ‘missing card’. After asking
Repeatedly what they meant by that, some half an hour later I was finally told that
The card was not on file , or the account I tried to withdraw money to had never
been used at the casino, but the card that I almost always use to deposit IS the
Card associated with the account that I tried to withdraw into. Anyway the agent
(Vinnie) told me to send the card to the accounts email address. I asked if the
withdrawal would then take place and was told, just send the card. I immediately
emailed the front side of the card to the email address given and then resubmitted
My withdrawal request. I asked in the email if it needed to wait another 5 days, and
said I was hoping it could be done once this was rectified.
25/6/20 - received reply from Pete stating that the card had now been verified and had been
added to my file with other documents, and all was in order, and to make the
withdrawal request again (which I had already done), and was told that it would be
processed on Monday (3 days time). There was no mention of any other required
Documents, and he said all was good to go.
30/6/20 - logged into my account expecting to see the money gone but it was still showing
as withdrawal pending so I replied to Pete’s email asking why, and received
a reply, now from Eric saying that the review would take place in 3 days time.
I replied saying that I was told it would be Monday and his reply was that it
Can take longer due to volume but it would definitely be that week.
1/7/20 - logged in to see what had happening and found the funds now sitting back in
My casino account to use for the 3rd time! I sent 7 seperate emails over the
course of the day and night trying to find out what was going on , with no reply to any of
them so I again contacted live chat and was told this time that the reason was missing
card. After arguing for some time trying to explain that I had just been through that
scenario 5 days earlier, and forwarding him the copy of Eric’s email stating it would be
done Monday, he said ‘oh yes I see that now’ and then said the reason it was back in
my account was because I hadn’t sent in my bank statement and could I do that straight
away then resubmit the request for withdrawal. I started to get a little annoyed and
explained I couldn’t see why this would be needed as there is no information on there
that they don’t already have, And that this is private information and that I wasn’t happy
to do this. Also asked if this meant I had to wait another 5 days again for a third time
and was told that I did. I asked to be put on to the account Manager and was told that
was Kevin but he had gone and now it was him (the person with whom I was on chat
with). I said good, can u please tell me why my account is showing as fully verified and
why a bank statement was necessary, he replied ‘take it up with accounts, I am just a
sole messenger’, and I said I thought u just said u were manager, and he then ended
the chat.
I emailed Eric again with and expressed my
annoyance with what was going on. I asked if they could confirm that they had on file,
my license, credit card, document with address , and now my statement, and if there
were any other documents that I needed to be submit to facilitate my withdrawal
request. I also asked why I was not told about the bank statement when I was told the
First time the funds were returned to my account, that the reason was missing
card, and told that it was good to go ahead with making withdrawal request again. I
also asked if they were stalling.
2/7/20 - When I received Eric’s reply, he simply stated that the bank statement was now on file,
and to go ahead with withdrawal request which would again be reviewed in 5 days
time for the 3rd time. He didn’t answer any of my questions, but he did say that
The additional documents are only required at time of review (even though my request
had supposedly already been reviewed twice by this stage and funds returned to
my account with no mention of any other required documents until I questioned it).
I sent my bank statement and asked for confirmation of receipt, and asked if there
Was now going to be anything else holding up the withdrawal request , and some
Hours later I received a reply stating they had received documents and they’d been
added to my file and to allow 5 days for review to take place (AGAIN), and then , the
Kicker!! His next line .... ‘i can see that you haven't filled out the respective vouchers for
your 2 cards on file. Please print the attached document, fill it out with the information
of each card and send back to us at your earliest convenience’. I sent 4 seperate
emails in reply to this and as yet have had no response whatsoever !!!! It is
3/7/20 today. The ‘vouchers’ that they now want me to fill out and return are some
sort of dodgy authority form to allow them to deposit into my bank account! There
is nothing on that form that they don’t already have and it is clearly nothing more
Than yet another stall tactic . I have not returned the form to them , and have not
received any replies.

Please find attached all relevant correspondence as evidence.
I am really hoping you can help me with this as I am absolutely at my wits end and don’t know what else to do.
staus Resolved
$2000

Complaint Statistics

Resolved 24
Avg. Amount $ 1,020
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
4.7/10 38 reviews

Top reviews from our players

Winward casino is one of the latest Top Game software casinos I decided to join. I found a 30$ no deposit bonus in my mail a few days ago so I decided to give them a try. I followed the link from my mail, made an account and logged in. I filled in all of my personal details and was ready to start playing.

I decided to start with Tales of Egypt. I started playing on a minimum bet and soon my balance dropped to 20$. I didn't like this so I decided to try some other game. A few days ago I played the new Graveyard Shift so I decided to give her a try. She was in a much better mood and my balance started gradually rising. I got a few cash and free spins bonuses and I also had a few good 5 of a kind wins with descent symbols. I managed to get my balance to 50 euros.I was in a dilemma what to do next. I didn't even ask about the wager or max cashout. I was saving that for later if I made a big enough balance. I decided to go to Orbital Mining and give her a try. I had a good feeling about her and decided to start on a high 1.25 bet. I got the free spins in the first 15 spins and my balance raised to 110 euros. So far I have gotten a full screen of Max Symbols on this game two times on a 1.25 bet so I was hoping the same thing would happen here. I continued to play on the same 1.25 bet, got a few descent wins but eventually lost all of my balance.

I still haven’t made a deposit here because I saw some complaints about this casino. After reading some of them I saw they were violating the T&C of the casino so I might just make a deposit and try my luck again.

Winward casino is one of Top Game software powered casinos and for many players, including me, this software isn't one of favorites, and the few times I play their games are mostly because of free chip offers. Somewhere I saw that Winward casino gives 25$ free, if you contact the live chat and tell them the code.

First I downloaded their software, and the sign up was fast. I tried to claim the code upon registration, but I failed, so I wrote to live chat right after I logged into my new account. I got a response from them very quickly, and after a little chat, when I claimed the code, I was given a 10€ no deposit bonus. Then I asked the chat about wagering, and I was told there's no wagering because it was a non cashable bonus. I didn't know that before but since it's Topgame, I wasn't very surprised or frustrated either. But I think, if a casino actually gives a free chip to only try their games, the amount should be many times larger than 10€. In the conversation, the chat also offered me a 500% deposit bonus and I have to say that is a very big bonus offer.

I wanted to try their new game called Orbital Mining, but for some unknown reason it loaded but something went wrong and I got error windows. So instead I used this quite useless chip to play Diablo. I've played it before but mostly it pays nothing, I wanted to see if this time would be different and if it would be worth depositing.

I placed 0.26€ bets and played 50 autospins. After the first 10 spins I triggered bonus round of 13 free spins, and what a surprise- they paid me only 0.50€, even though 2 scatters came up very often.After the autoplay I got bored and with a loss of 6€ decided to use the rest for table games. I played tri card poker and lost the balance immediately.

Overall, I wasn't very impressed with my experience there. The game selection wasn't very enjoyable and big, the live chat wasn't very nice and I definitely won't be a depositor there. The few of their new games just didn't work at all, and I don't know why. I give them 5/10.

Win ward casino is a part of the top game authorities and they had a no deposit of 20$ when i joined them. I download their software and then register on this casino and get the bonus claimed manually from the live chat support staff.I liked that they did not ask a lot of things before giving me my bonus and just gave it after asking my name username and email id.

I play this new game dwarven gold and i had played this game for the first time ever. It is one of the new games in top game and i tried it. But their was a problem in this game and this problem i have seen a lot of time in top game authorities that the games loads to full and nothing happens after that. Then i tried opening tales of Egypt and this one is also a new addition to the collection of games in the top game portal. Did no really like his game a lot and closed and tried my hand in crazy jungle and i have a good feeling about this game all the time because in the past this game has done good to me a lot of times. i hit the bonus round for the first time and then three piles of banana were there and i had to chose one from them. And the one i chose gave me 100 points and since i was on 0.01 so i won 1$ in total. I liked his bonus round but it shows up seldom.

Played only slots here and in the end opened bee land which is my favourite top game slot. And if i remember clearly this was the first game i played on a casino from this software. I hit the wild queen bee thing and with the sunflower and it got me 0.50$. This is what i like about this game that most of the time we always get something small or big.

Inactive user
2/10

I looked for a game I got a ND for to try and it was Black Diamond. Then I saw a ND bonus for Winward Casino I wanted to try. Yesterday I deposited something and until now very poor balance is left on my account. Now I am claiming ND bonuses and trying other casinos from the directory of AG. Casino looks classic, one of those casinos with old fashion interior inside and old icons. I am wondering if they changed them since they have been established back in 1998 and did nothing for its players. Another thing that is ridiculous and coming from their TC is that you can not make a withdrawal if you are a member for less than 6 months and previously didn’t deposit 3 times here and the monthly limit is 500 dollars for withdrawal.

This casino is a member of revenue Giants group of casinos and I found that this group makes these silly terms and conditions. I checked here and foundthat this casino doesn't publish RTP info for any of their slots. I was offered up to 500 % for my first deposit which most likely will never happen and after I found out about this TC I don't want to even think of bonus requirements. The one I have claimed is a 20 dollars ND and 99x bonus wager and it is silly. I justfound another ND bonuses offered for August and they had lower wager like 25x,30 x with max.cashout of 100 dollars and that doesn't seem bad at all but TC and withdrawal. These promotions are for other sites but if you look here, they have 4/5 solved complaints and it is thanks to the site they signed up through.

I saw the ratings from US players online too and considering the fact that they don't have much to chose from and they must stick with casinos that accept US players, I really feel sorry that they have no choice and if they want to play it is either Rival or Top Game software powered casinos.What is common for a casino with Top game software is nice chat support on the right side and very quick response, which is a good thing. Nothing special this time from me,average casino and I am not sure if I would ever deposit here.

Hi everyone! US players do not have that much choice when it comes to playing at online casinos when compared to players from other countries. So naturally, Top Game casinos become one of their regular venues, not a good selection of casinos or games by any standard, but better than having none to play at. Worse still, these casinos are having a bad reputation with players world wide for numerous complaints of slow, delayed and even non-payment of monies due to the players. Nonetheless, not every apple in the basket are rotten ones. There are a handful of respectable ones, specifically from the Slotocash Group, whilst all others seem to have their fare share of rottenness! To me personally, Winward Casino is another bad apple!

I would not have even played at another Winward group of casinos if not because of the serious problem I was having with one of their sister casino, namely 7Reels. I was required to make a deposit at one of their other sister casino before I could resubmit my withdrawal claim to 7Reels, a withdrawal claim which had already been declined several times due to their most absurd requirements! But I had no choice but to comply to their requirements in order to get my $1500 winnings!

Well, 'out of the frying pan and into the fire'...and this was exactly how it was with Winward Casino!!! Same ridiculous withdrawal terms...3 prior deposits requirement and 6-months membership withdrawal limitation of $500 per withdrawal per month! Their terms and conditions are so absolutely absurd and ridiculous that it makes me sick just knowing about them! Not to even mention of their 10 business days for withdrawal approval...which in reality came to more like 10 weeks! Nothing else in this entire online gambling business can even compare with the rottenness of Winward's terms and conditions! Don't believe me? Print out a copy of every other software terms and conditions and compare them. Winward T&C tops the list in every category! Not a single good one...always miles behind the rest. And that's the main reason why so so many complaints have been put forward to various casino forums, all desperately seeking help and assistance, because none could be had from the Top Game casinos!

For me, I somehow managed to make a lucky $500 win at Winward Casino with that deposit and bonus I mentioned earlier on. When live support informed me that I need to make another 2 separate deposits before I could make a withdrawal of my winnings, I immediate went SICK with sickness!!! No bad words could justify what I had wanted to say to the chat guy about Winward Casino! After some unpleasant words to the guy, I shut off live chat, played the balance to zero and logged off. 'Absolutely disgusted' does not even describe how I felt at that time. From there on, no more Winward for me...be them casino, poker, sports or bingo venues...a total no-no for me until today!

If you intend to play at any Top Game casino, read up on their terms and conditions BEFORE playing. Seeking help later on would not do you any good. PREVENTION IS BETTER THAN CURE!

When i am started playing online casino i like the casino's that gave a free deposit bonus! You know why? Of course because you will not lose any money but the problem is that the restrictions, the real play experience and the casino promotions! Okay, before i start sharing my deposit experience i will tell to you what happened when i get their $30 bonus (Note at that time the bonus is still valid).

The $30 free money work and qualified for new players only and it has a wagering of99 times the bonus i know it's very huge but remember it's a FREE money! Well i didn't expect to cash out that bonus instead i used it as my stepping stone because i'm a newbie i need more experience than winnings. I don't know if the nature of newbie players are slots? I play their video slots because it's easy to understand how it works and if you win at that round and i used the instant play version instead of downloading their software.

At that time when my money slowly loosing i started to deposit small amount of money to my account so i will be eligible to their deposit bonus. The time had come that i play different variety of their slots i enjoy playing and learn some strategy after that long hard playing that takes 1 to 2 weeks i managed to withdraw it and verified my account. The problem about being a newbie is that you don't know how the withdrawal works.

I also experienced my early withdrawal trouble to them i didn't expected it to happen so the result is that it take weeks before the money get to my wallet. Thanks to the help of askgambler forums and advises. They're not the best but they're my one of my best casino that i played. I rated them 9/10 overall!

Not long ago i signed up with winward casino to take advantage of their thirty dollar no deposit bonus.I signed up mostly to have some fun because wagering requirements was a bit to high ninety nine times.One other reason i decided to play at this casino was their top game platform which i haven't played a lot and wanted to learn more about it.This casino offers very quick sign up and gives you no deposit money instantly which i liked very much.

At first look at their video slots tab i noticed few marked with new icon so i decided to try them out and maybe share with people how they pay out.First was Cool Stone Age very well designed video slot with twenty pay lines.I was betting low bets of twenty cents per spin but i was getting nowhere and i decided to move on to next slot.My next slot was Slot Dunk which also looked great and also had twenty lines.With increased bet on one dollar i won on this slot amazing seventy dollars in half an hour.After that i started hoping i would maybe complete wagering requirements and i doubled my bet per spin on two dollars. That was wrong thing to do because i lost half of my money faster than i won it. That was a sign that this slot is not paying out anything no more so i moved on to my third slot at winward casino, which was ultimately my last here.It was the fruit slot with twenty five lines.I am still amazed how quickly this fruit machine eat all my balance. All i want on it was low paying plum five of a kind and that was it.I had really fun time at winward casino,although i did not withdraw anything i liked playing here.

This casino has very good live support and bunch of deposit options which i plan to use when they offer me some good deposit bonus.I would recommend to people to try out winnward casino if nothing more there is no deposit bonus you can have fun with.My grade for winward casino will be 8/10

I have been playing online casinos for about 8-9 months now.I didn't play a Top Game casino till about 2 months ago.First and foremost I have never deposited here, but that doesn't disqualify me from giving a review anyways.I have read some mixed reviews about Top Game, but I tried I a few of them out. I'm 90% sure I used the free chip from Ask Gambler but I could be wrong.I'm going to be upfront and tell you I have little or nothing positive to say about this casino.The saying "if you don't have something good to say don't say it all" goes out the window when it comes to reviewing something, especially online casinos.The reason is plain & simple it saves other people time and money, and time is money so by not telling the truth your doing a disservice to others.

So let me get down to it. I'm not going to review the deposit/withdrawal options they have. because after 10 minutes I knew I would never spend a dime here.First of all the support is built right into the casino software.So to get a bonus you have to contact the support guy/gal and they give you a hard time to get it, and make sure to fill out your profile before you ask for it, because they make you fill it out and sometimes (like in my case will ignore you for 10 minutes).Once you finally get it, you are more likely to hit a Jackpot, than them not trying to offer some sort of deposit bonus.Not only that but they randomly will bug you throughout while your playing, and you can't stop it, because like I said the Chat is always showing.A lot of my Top Game reviews will seem similar but no 2 will be the same. Anyways like I said they seem to say "Hi Ian, Im the Supervisor, If you deposit 25$ in the next 5 minutes we will give you another 50$ to play with, if you deposit $50 we will give you $200 additional dollars to play with, and if you take advantage of this now we will give you 30% insurance on your deposit!! They remind of a drug addict asking to spot something and saying ill pay you double tomorrow (I've been clean for a few years now.... But I know that's something I would say lol), mixed with an Infomercial, Not only will you get Product A and we will throw in product B a $100 value all for $19.99, BUT WAIT!!! call today and we will double your order You will get 2 Product A's and 2 Product's B which normally go for $200 all for the amazingly low price of $19.99, (*Guy talking Deep* Call in the next 5 minutes and find out how you can get free shipping).Yea it's like that.The graphics on the software compared to RTG, Rival, Betonsoft, Etc... is like comparing XBOX 360 to the original Nintendo. There is about 15 slots to choose from, and it seems like forever before you hit a bonus round, and if your lucky you will win 5-10x your bet if your lucky, and the free spins are free, free of a multiplier, they pay what a regular spin pays. To top off it, if you exit the casino it still stays logged on, in the lower right hand corner, where things like norton, volume, and other hardware shows up, and you have to click that arrow (at least on my computer and exit from there or else messages will be popping up randomly from them.

The final reason I personally don't recommend playing there is because they email you everyday it seems with the same email over and over and it gets annoying.If you do decide to give it a shot Ask Gamblers has a $20 free bonus http://www.askgamblers.com/forum/showthread.php?t=1032 , remember to fill out your profile first, before asking, because when registering there is a section for promo code and it always seems to reject it.I'm not even going to dignify this casino with a breakdown of every aspect of it and give it its own review, I don't think I need to say much more.

I would give this casino a 3/10 and there lucky to even get that.

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