Winward Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.
Winward Casino
- 0-24 withdrawal time frame
- Top-tier software providers
- Mobile-friendly
- Live chat open 24/7
- 72 hours pending time for withdrawals
Winward Casino is a luxurious online casino with the mission of providing online entertainment to as many players as possible. The casino features online slots, table games and video pokers from world-class game providers such as Microgaming, Betsoft, IGT, Pragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. Winward Casino is licensed under the jurisdiction of Costa Rica.
Restricted Countries
Winward Casino does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.
Virtual Games
Because Winward Casino offers games from top-tier software providers like Microgaming, Betsoft, IGT and Pragmatic Play, there is plenty of slot machine action going on at the casino. Their selection of slots ranges from traditional three-reel games to some of the most flashy and bonus-filled video slots in the business including titles like Da Vinci's Treasure slot, Pixie Wings slot, Asgard slot and Wild Spells slot. Winward Casino likely has one of the biggest progressive jackpot pools in the industry, as well, with jackpots totalling several millions of dollars.
Players who are more into table games will be able to choose among a variety of titles such as Pontoon, Royale Blackjack, Dragon Tiger, Baccarat and others.
As for other games, Winward Casino offers video pokers including Double Joker, Deuces Wild and Joker Poker.
Live Casino
In addition to virtual table games, players can take a seat at Winward's live casino and feel the thrill of playing against beautiful live dealers in real time. The most popular casino games include Live Blackjack, Superb6, Live Baccarat and Live English Roulette.
Mobile Gaming
All of Winward Casino’s games are designed to work the same across all devices. This means that players can play on their computers, smartphones, and tablets and get the same gaming experience on all of their devices.
Support
Players at Winward Casino should have no problem getting their inquiries resolved in a timely manner. Winward Casino features 24/7 live chat, the best customer support solution by far. Members who would prefer to contact them via e-mail can choose that option as well.
Security and Fairness
It's of the utmost importance that online casinos protect their players from harm. Winward Casino accomplishes this with its tough security protocol. All data sent to and from their servers is protected with state-of-the-art 128-bit SSL encryption. Additionally, their privacy policy guarantees that all of your personal and financial information is kept away from third parties.
Recommended by experts
Player Reviews
Winward always delivers just when you think that you have not seen anything big for ages. The reel races keep paying and the bigger promotions keep being generous for freeplay slots tourneys. Good site that's been around and is well reviewed.
One of the more trustable and playable gaming houses. They will offer you lots and lots of free spins and extra bonuses and keep you up to date with all of the special offers, which will include daily, weekly and monthly bonuses and big promotions. All the big progressives seem to be there too. Top class service all round.
Hello,
Thank you for reaching out to us!
We would like to thank you for your feedback! We pride ourselves in maintaining the high standards of service we have accustomed our players to! Make sure to check out our tournaments this month as they are a fantastic way to boost your balance!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Winward Casino
A casino of 2 parts really, the bonuses on signup are average, but the in game bonuses are very generous and they pay really quickly. BTC withdrawals are very easy and very quick. The weekly limit seems low but It has yet to affect me. Steady wins and big tourneys daily and weekly.
Hello,
We would like to thank you for your feedback!
We strive to maintain the highest standard when it comes to our services as well as our promotions. We would also like to invite you to try our Races, as they are a great way to boost your balance and very fun to play in!
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Winward Casino
Customer care is very reliable, bonus spins are daily or so, but very free and payments after all the documents have been verified are fast.
My last withdrawal was paid in with a day. Requested around 4pm on the 5th of May, got paid on the 6th around 5pm.
There games are fun and most of them have high pays. Keep it up!
Not having a bank wire, Eft, Ewallet payments for south African residents. You need to open Netteller, bit coin or skrill and some of these got high charges when you want to transfer the money into your account.
Hello,
We would like to thank you for your feedback!
We strive to maintain the highest standard when it comes to our services as well as our promotions. We would also like to invite you to try our Races, as they are a great way to boost your balance and very fun to play in!
In regards to the withdrawal methods, you can check the Banking Page for all of the withdrawal methods available, as we do support several ewallets.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Winward Casino
Keep delaying my withdrawal due to needing extra documents which I can easily supply if they just ask for it- sick of back and forth emails with only half the information. Send ONE request for ALL required documents instead of asking for one, me sending it, requesting payout, payout denied coz they need something else, send that in, request payout, denied due to needing another document. Joke of a process, IMPOSSIBLE to get into contact with and when you do their response is either nothing to do with what you’ve said or to contact a different department! Worst service I’ve ever come across. SPEND YOUR MONEY SOMEWHERE ELSE.
Hello,
Thank you for reaching out to us!
Please note that your last request was declined because we were missing the voucher for the card you used to deposit. As per our Banking page, if we require additional verification, we may ask for the following:
• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
As soon as we receive and approve the voucher, we will be able to review your current payout request.
Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Winward Casino
They have a strong service section at winward even though lots of people cannot go to work in the EU. I was happy with the speed that they got me playing and the speed they paid me the only time I had to withdraw money to my wallet. Classic looking site with new slits every day.
Hello,
We hope this message finds you well!
Thank you for your feedback, we always strive to maintain the highest standards, and that also applies to our services!
Since you enjoy our site, make sure to look over our promotions page, we have a lot in store for the upcoming month, and everything is geared towards boosting your balance. Just reach out to your Account Manager and they will be able to set you up for the best experience, tailored specifically to your wants and needs.
Should you require any additional information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
Winward Casino
Great casino with many game and awesome first deposit bonuses, also I got 25 free spins on signing up. Also I love the interface on the seems tidy and easy to manage.
Their verification process is a little bit slow compared to the others casinos, I've sent many times my info to their accounting department but still waiting for an answer.
Hello,
We hope this message finds you well.
The Accounting team has been notified of your email and you will receive an answer as soon as possible. Please also keep in mind that, since you are cashing out winnings from a free chip, you will need to have at least one deposit made on the account within the last 5 days before making the payout request.
We are looking forward to seeing you online and we wish you the best of luck with the games.
Regards,
Winward Casino
Good games and quick withdrawals at winward. Good selection of slots and stick to there promises with over 650$ payed out so far since April. Well Said.
Need to be a bit quicker for signups. Way too long for verification compared to some other casinos but once complete all good. Its depend on the process what you have to do.
Hello,
Thank you for your feedback, we are happy to hear that you are enjoying the games.
Please keep in mind that we have simplified the verification process and that you can now verify your account anytime, right from under My Account, Account Verification.
For any question that you have about your account or features that you would like to have enabled, please contact us on chat. Our Account Managers are online 24/7 and always happy to help.
Best of luck with the games!
Regards,
Winward Casino
2 payments of $2340 and $1350 hit my canadia bank account this morning. Thanks guys and thanks for the VIP platinum staus!! It was really awesome to be here.
If I had to complain it would be the 5 day wait for my money but I am already $230 up this month at Winward casino so meh... this problem is happenign with everyone or only with me ?
Hello,
Congratulations on your winnings!
We are happy to hear your winnings reached you well and would like to invite you on chat, where your VIP account manager can tell you all about online wallets and set you up with the best ones. This way, your payouts will reach you within maximum 24 hours from being approved.
We are looking forward to seeing you online and we wish you the best of luck with the games!
Regards,
The Winward Casino team
Excellent promotions last month at Winward that keep me playing. 5th street races turbo charges slots games as well. 2 big payouts last month for me.
Not all games are playing on mobile yet. Cash out takes 3 days to the Netherlands. big drawack at this place . So not much intresting about it. Really not good.
Hello,
We hope all is well.
We are glad to hear that the promos brought you luck, give the Cash Craze a try this month, for your share of the $100,000 Giveaway,
Come online for more information about the available withdrawal methods, your Account manager will tell you all about the available online wallets, that will get you all winnings within maximum 24 hours from the moment your withdrawals are approved.
We are looking forward to seeing you online.
Kind regards,
The Winward Casino team
Oh yeah, I could not get a withdrawal for over 2 months. Quick to accept deposits, no questions asked, bit different when asked to pay out though
Hello,
We hope this message finds you well.
According to the records of your account, the Accounting team asked for a confirmation of the payment information, due to the fact that they were not able to complete the transaction using the bank account number that you have provided them with previously. We hope that you enjoyed your winnings and that many more will follow.
For speedy withdrawals, simply make sure that your account is verified and feel free to contact us on chat at any time, for anything that you need, your Account manager will check right away and make sure that all is in order.
Kind regards,
The Winward Casino team
It was recommend for Australian approved gaming. I've only be using the casino for approx 2 months this was my first withdrawal with this casino
Have been trying to make a withdrawal for 2 weeks unsuccessfully I have provided all the correct identification and banking details. There is no problem with depositing or money leaving my account for that transaction. Has any one else in Australia had similar problems?
Hello,
We hope this message finds you well.
Please note that the Accounting team needs a confirmation of your Bank Wire information before being able to review your withdrawal request.
Our colleagues have already sent you an email explaining what information is required and our support team will get in touch with you today as well.
We are looking forward to seeing you online and we are at your full disposal via email or chat in case you have any questions regarding your account or withdrawal request.
Kind regards,
The Winward Casino team
Nothing wrong with this site at all. Paid me in BTC in 3 hours which must be some kind of record.
Nothing too bad really. Not all the games run on the mobile site which is very quick btw.
Hello,
Thank you for your feedback!.
We are happy to hear that you are enjoying the promotions and tourneys and we hope they will get you many nice winnings!
We are waiting for you online to give your Account Manager some information about your favorite games and we will make sure that they are available for you on mobile, as well as reward your choosing our services with an amazing deposit bonus.
Looking forward to seeing you on chat soon!
Kind regards,
The Winward Casino team
Popular casino with winnable progressives. None of this "150.000 active players" nonsense. Unique prizes that are not always cash on promos.
Cannot withdraw to my card in Espania. Big drawback .
Hello,
We hope this message finds you well.
We are happy that you like the promos and we want to invite you to give the Races a try, they take place during the whole day, have great prizes and they are a lot of fun.
Regarding the best payout method out there, come on chat and your Account Manager will tell you all about the method that suits you best and is the fastest available, as well as set your account up for future withdrawals!
Best of luck with the games and see you online soon!
Kind regards,
The Winward Casino team
A much better casino than a lot of reviews suggest. The new promotions are excellent and although I have to wait longer for payouts to my Ewallet than some other casinos I always get paid exactly what I am expecting. Good slots on a good looking site.
Hello,
Thank you for taking the time to share your Winward experience.
We are happy to hear that you are enjoying the promotions and tourneys and we hope they will get you many nice winnings!
In regards to withdrawals, please note that for online wallets withdrawals it usually takes maximum 24 hours for the funds to reach your account from the moment your withdrawal has been approved. Give Bitcoin a try if you want the fastest that you can get, you will receive your winnings within 30 minutes from being approved.
Looking forward to seeing you online soon!
Kind regards,
The Winward Casino team
This casino does not respond to emails.If you want to stop gambling and cancel your account they will ignore you. I was told Online Chat cannot suspend an account, you must email them. However again they do not respond to emails. I have had many issues with this casino and have not received any answers. DO NOT PLAY HERE.
Hello,
Thank you for choosing our services and know that we hope you enjoyed your experience with the site.
In regards to your self exclusion request, please note that your account has been closed the moment you requested it, as was normal, and have also been emailed by our colleagues in the Security department, that operated the closure of the account.
We have asked them to reply your latest email again today, so we hope that you received our message.
Kind regards,
The Winward Casino team
Nothing is good with this casino,chat support is run by 9years old.
Awful casino. Avoid it.terrible chat support, except if u want go make a deposit. Rude, and don't know the answer to almost non of the question asked. Thank god I cancelled my account with them. An also, reported them to the gaming commission here in Croatia, and also to the OLAF.
Hello,
Thank you for getting in touch with us.
Please note that after reviewing your chat with our colleagues we noticed that all your questions have been answered, including your request of having the account closed.
We are sorry to hear that you want to stop your gaming activity with us, but we rest at your full disposal should you need help with anything else or should you have any other questions.
Kind regards,
The Winward Casino Team
I been experienced a not very pleasurable time with this casino, everything you wanna do like redeem coupon deals and cash back on this casino it has to be through the customer service on live chat, but the thing is, they take forever to answer you when they answer you unless you are approaching to make a deposit, is frustrating! I tried to have a conversation with the manager about it which told me to always message saying what I need cause someone will check as soon as possible and they will get things done, but thats not what actually happens there! Been trying to redeem a cash back its been 2 days and no one answer me or get anything done!
Hello,
Thank you for your feedback.
Please note that we have looked into it and found that every conversation that you had on Live Chat has been answered and that when you tried to claim the weekly loyalty this week you have also bee informed that you could claim it the following day.
We noticed that when you claimed it today it has been added to your account without issue.
We are available on Live Chat 24/7 and if there was ever any delay in receiving an answer, please accept our sincere apologies, as it was never done on purpose. Our main priority is making sure that our customers have an enjoyable time on our site and we will always do everything in our power to assist you as soon as possible.
Should you have any other questions or concerns please do not hesitate to let us know via email, chat or phone call.
Kind regards,
The Winward Casino Team
Latest Update:
Well, well, well, what do you know? All TopGame casinos were totally blocked off by my local ISP and none of them could be accessed, but upon checking today, I was really surprised to find out that access is now possible again, after about 2 - 3 year of inaccessibility. But in all honesty, this makes no difference to me at all now, because all of Winward group casinos, about 7 or 8 of them, had been thrown into my blacklist book back then, and there's absolutely no reason why I should go back and play at any of them.
About 10 years ago, I made a deposit and made a $500 win at Winward Casino, but my withdrawal claim was declined, which I later found out was due to not having satisfied their stipulated terms and conditions, which were totally ridiculous at that point in time. I don't know if the same terms are being used now, but I'm not bothered to find out either. Intending players are therefore advised to look into them seriously first before playing at any similar TopGame or Pragmatic casinos.
Back then, players were required to have made 3 prior successful deposits before any withdrawal claim can be processed. If you're damn unlucky, like I was, your account could also be suspended for a period of time until the casino management completes a scrutinisation of your account and game play, before deciding to approve or disapprove your withdrawal claim. In my case, after several withdrawal declinations, after waiting more than 3 months, they finally told me that my account would be suspended for a while for this thorough scrutinisation process. I got so infuriated by that, that I played off to zero all that $500 and then immediately closed off my account. Then, I also had all my other Winward group casinos closed too.
That was the last of those 7 or 8 casinos, all of them have remained permanently closed, and I shall never return to any of them.
Hello,
Please note that we have changed our Terms and Conditions a lot and many of our players cash out weekly, not only winnings coming from their deposits, but winnings from free chips as well.
For new players we have also enabled the option of cashing out from the Sign Up bonus with having only one deposit made on their accounts, and many other perks that can be enabled for all of our members' accounts.
Regarding the withdrawal process, please note that any customer needs to comply with only 2 main rules in order to be able to cash out: having the paperwork on file and meeting the wagering requirements. After that, the process will run smoothly and we will always assist with getting the funds to our players in the shortest period of time.
Best regards,
The Winward Casino Team.
Well it has a ton of games I like...any there is always instant live chat available. They are willing to provide a bonus and I have always found them to be very helpful.
First...not sure how this is rated 7.6 when the reviews on here clearly indicate it is below 5 if you average them out. You can probably play...and maybe even win on this casino...if you want to give it a shot with no bonus. The bonus program is almost a scam. You deposit...the live chat guy says hey would you like a 250% bonus...well of course. Then you take the bonus and find out you can't play anything but a single platform! Which by the way happens to be one of the worst platforms online. The games are boring...non-interactive...payouts on 4 out of 5 reels matching only pays back 75% for nearly all matching symbols. Meanwhile every other Rival and BetSoft place online allows you to play with a bonus.
Oh the kicker by the way. The bonus play through was 35x, which the VIP Manager tried to claim is very good. Not sure how many sites he has played on but it has been a long time since I saw 35x play through on a bonus...especially a bonus that essentially locks you into only playing roughly 20 games. Good luck ever clearing a bonus at that place.
The only reason I rated this two stars is the live chat is instant...and they do provide assistance. What I do not like though is the shady practice of not having the bonuses in the deposit process where you can clearly read the terms and conditions. If I were limiting play to the lowest RTP platform I carried along with only 20 games playable...maybe I would hide that information as well.
So good luck...deposit...choose no bonus if you want a chance to win. If you want a penny arcade experience where you are just paying to play the games with no opportunity to win...well take the bonus and enjoy.
Hello,
Thank you for your message.
We would like to inform you that a lot of players are cashing out, that means the wager can be easily done. We also have the option for our customers to choose what type of game they would like to play, all you have to do is to check the lightning symbol of the games. The ones with 1 lightning symbol have a low risk and also a low rewards and the ones with 3 lightning symbols have a high risk but also high rewards.
I also saw that you spoke with our account manager and he explained you the cashback option, and the perks that you can claim for your account such as loyalties that also come in cashback,
Whatever question you might have we are available 24/7 for our customers so don t hesitate to let us know and in case you do not wish to play with a bonus please contact us on chat so we cancel it for you.
Hope to see you online soon,
The Winward Casino team.
Accept players from Poland
No deposit bonus
500% Bonus
Up to 4 weeks for first withdrawal
Limit withdrawal up to 500€ per week
Account verification is too long (for unlock withdrawal I waited 8 days for document approved)
Only Paramatic games can be played with bonus.
By same support team need long time for solve problems.
I hit to bet verify and waited 12 days for approve my bets and account.
Hello,
Since it is very important for us to provide accurate information, we would like to clear the matters you brought into our attention, but unfortunately we could not locate your account, in order to provide more specific information, please be so kind as to provide us with your username.
Please also note that as a depositing player, the basic thing that you have to keep in mind while trying to cash out is 1. having the paperwork on file, and 2. meeting the wagering criteria. Both these aspects are detailed to great extent in the terms and conditions. You can check all our withdrawal rules on the T&C page: https://www.winwardcasino.ag/banking
Best regards,
The Winward Casino Team.
The games are entertaining...but...they are not worth a deposit!!! Don't make a deposit in this casino!!!
All talk no PAY!!! Sure, I understand, make a deposit to have fun on an online casino. That's what I do. BUT, it's always nice to make a deposit and play what you want with a bonus. This casino limits what you can play with a bonus. I made 2 deposits on $25 one $40. Each deposits were having fun on the slots I enjoy and that lasted about 10 mins. Was looking forward to use the bonus on the same slots but no. So I used it on the slots I did not want to play and actually got some good wins. Played on and on, some blackjack some video poker and raised my money up to $3,000. Nice, I wasn't planning on withdrawing that...just wanted to play the fun slots I enjoy. Kept trying to play them but could not because I didn't meet the play through. Understandable.
Tried to get help from live help and if you do not put the word deposit in a question the will not answer you! I would question, "how much more do I have to play through to get the bonus playable?" No answers whatsoever when I would type that. I would then type "can I make a deposit?" One second later "sure I'll give you a bonus!" Well I would respond "actually I am still playing through my last deposit how much more to play all slot?" They would respond "5k". I would play through 5 k and nothing! Conversations went back and forth with the live support and they kept telling me I have not met the play through yet. I played through over 10k and nothing. There is no place on that website to check how much more you have to play through. They keep it hidden from you because you can never use that bonus on what you enjoy.
I repeat..."DONT EVER MAKE A DEPOSIT AT THIS CASINO!!!" Once again "DONT EVER MAKE A DEPOSIT AT THIS CASINO!!!" I have enjoyed many different casinos such as Bodava. They give you excellent bonuses just like this but they keep you informed on how much left you have to play through. Their display has a bonus play through page and you can know what your play through amount needs to meet before it turns into cash. You also can play any game you want. This place s*** because the bonuses are nothing but a scam for a deposit!!! Please pay attention to these final words..."DONT MAKE A DEPOSIT IN THIS CASINO!!!"
Hello,
We would like to thank you for choosing Winward Casino and for your feedback.
Please note that each bonus you receive comes with a wagering requirement. In order to turn the bonus into cashable money you will need to finish the wagering requirements. The deposit bonus has however the smallest wagering requirement, 25 times. .
Also, if you wish to cash out your winnings immediately, you have the option to play without a bonus and come on chat to get a cash back deal. Our chat representatives will be more than happy to help you out with a personalized deal, so please contact them before making your deposit.
If you have any other concerns or questions, please do not hesitate to contact us via email or on chat, as we are available 24/7 for our customers.
Hope to see you online soon,
Winward Team,
Winward casino was quite synonymous to their name meaning of their casino as WIN as lucky winnings and WARD as help and this will only become evident if and only you will try to experience their casino satisfying service! They offered poignant deposit bonuses and if you don't want to lessen your credit usage they will also offer a “free deposit bonus” just no string attached see for their terms and conditions.
There are good things that I must point and must acknowledge from playing Winward Casino first is their good visual graphics and they really attract my eyes playing and focusing to their casino. They really take time and effort to create a nice and friendly casino design.
Second, playing their casino games especially they're BetSoft and Rival games you will know the differences as we have prior knowledge playing a known software casino games. I don't really understand why I can't withstand some of the casino games for example the wagering requirements that I need to undertake but I felt that the RTP of slots are too low compared to other casino that have the same casino softwares.
Lastly, Winward casino is good in terms of their customer representative but has the limitation from their skill competencies they're fine serving but needs some revision of servicing among of the their other sister casino.
The downsides of the Casino Winward that I previously experienced were the unmanageable practice of spam emails. If you do sign up expect that this will happen to your email spam messages because of their advertisement through emails. There are times that even you will enter the “voucher codes through the emails” it will become unusable and it was so disappointing to hold that feeling and I will add that if you contact their customer representative about it they will not help you to get that bonus for their reasons would be it was expired or the bonus not longer offered, opposite to the bonus terms and condition and expiration date.
Hello,
We thank you for your feedback! We are so glad you enjoy your time with us!
Our site recently received a makeover and, among others, the layout was changed in order to resemble the atmosphere of a real casino – to make our players experience a bit of the real life casino from the comfort of their own homes.
Regarding the free codes or vouchers you received via e-mail, please be informed that Free Bonus Money represents an amount awarded to you, as stipulated in a promotional offer sent to you via email or newsletters. Free Bonus Money is awarded only if you have at least one Deposit since your first login on Winward Casino. Should you receive more than one Promotional Bonus offer, you shall be entitled only to the first one, any other requests pertaining to the Bonus offers being declared invalid.
I wish you a wonderful day and hope to see you online soon,
Winward Team,
Don't use this site at all. I used there bonus $25 free play. After playing for an hour I asked what the rules where. Mind you I've been chatting with Dan the live chat guy through out my time playing. When I ask the rules he goes silent. Now I took the 25 and turned it into 600, so I wanted to know what games would make the bonus go faster. Dan all of a sudden is no where to be found. I'm in live chat for 30 minutes asking what are the rules. No answer!
I really didn't like the site because of the way this interaction went, so I started betting everything just to be done with the site. As soon as I lost it all Dan answers immediately. Very Flakey site. I'm very happy I didn't put any money in that trashcan of a site.
Dear Askgamblers,
Thank you for notifying us about this review.
We kindly ask msharp011 to send us the username they hold with our website in an email message to [email protected] so that our team can investigate the matter in question. We would like to contact msharp011 as soon as possible in order to clarify this situation and to ensure that this issue is solved successfully.
Kind regards,
The Winward Casino team.
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So I had about A month of fighting with when we’re casino about winnings that they owed me and finally I got resolved after I made a complaint and a review on ask gamblers. I sent my winnings to my ecopays account it sat there for about two weeks and it was supposed to be in a review so that I could transfer my money from Ecopayz to my personal bank account.
Before the review was even done the winnings were sent back to Winward and now I can’t get into my account and it keeps saying maintenance and it’s down but nobody’s answering any of my emails because I need them to send the money back to my ecopayz.