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Winward Casino - Still haven't received approved withdrawn funds

RESOLVED
Complaint Info
Disputed casino Winward Casino
Reason Delayed payment
Amount $ 3300
Posted on May 8, 2021

Hi. I still haven’t received my winnings. It was processed on the 19th april and still hasn’t arrived. It has been 3 weeks on Monday. My bank in Australia says international transfers only take a max of 5 working days. And have advised me to ask the merchant to track the transaction.

I have asked them and they seem non respondent to the request. Just saying your payment was processed from our end.

I have never had a complaint before about this casino but I have invested a lot of money into it and am very disappointed and dissatisfied at their response. Can you please help

AskGamblers
Posted on May 8, 2021

Dear @Carlie1,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on May 10, 2021

Hi the amount was $3300 it was processed on the 19th april and I still haven’t recieved it. It has been over 15 working days They. Said it was processed form there end but nothing. I have asked them to trace the funds but still no response . I would like an update please

Posted on May 11, 2021

Hello,

We hope this message finds you well!

Kindly note that we have checked the transaction on our end and the transfer seems to be in progress. Our estimate is that the funds will be reflected in your account by the end of the week. We apologize for any inconvenience this delay may have caused on your end.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Winward Casino

AskGamblers
Posted on May 14, 2021

Dear @Carlie1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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