Wild Jackpots Casino

- Regular promotions (but with huge disclaimer described below)
- Option to chose required bonus at login
- Many casino game providers
- Easy to navigate along website

- Lack of responsible gaming understanding. I required to send information what is my total bet amount, winnings amount and number of spins. Just three numbers. Transparency is crucial part of responsible gaming and also GDPR requirement. It took four requests and only after threatening that I will write MGA and Malta's data inspectorate they sent some info. Not all, but some. I had to do manual calculating to see that on 21'000 spins return to player was 83% (instead of average 96%). Maybe they were embarrassed about fact that they keep 4 times more than they should (I guess they know that 21k spins is not some variance thing), but this cannot be justification.

- Irresponsive support. Not only example above when they simply ignore customer, but I also had a case where they confiscated my money. Again they totally ignored my requests to explain and to send transcript of gamerounds that proves their point. Only after complaint to eCogra they reacted.

- Confiscating player funds as primary business model. Massive fine print rules and make no mistake they will make any attempt to confiscate you winnings (if you will have them at all). Max bet must be below 5 eur and you had one 5 eur bet that generated no winnings? Money gone. You decreased bet by more than 60%? Bam, no money. This can happen accidentally when you open new game and hit spin with default bet size. You played game with 100% contribution and jumped to game with 70% contribution? Yes, no money again. Just few examples. The list where you should be careful is long. When you request withdrawal you never know if money actually will be paid out. And, yes, they will spend 3 days going through every spin, every rule to find reason confiscating money.

- Slow withdrawals. Two days if no bonus was used, three days if bonus money was involved. See above why.

- Huge bonus wagering requirement. Second class sites usually hide their huge rollover requirement with simple trick including deposit in wagering requirements. Here it is "Deposit + Bonus" times 35. Since bonus is a reason for wagering requirement, then bonus alone should be benchmark for this restriction. With their approach 50% bonus actually is 105 times wagering agains bonus. Say, 50 eur deposit + 50% bonus means that to clear 25 eur bonus you need to wager 2625 eur.

- Useless free spins, cashbacks and no deposit bonuses. Max payout is 100 eur (150 eur for cashback). Again, you need navigate through ocean of rules so that your rare winnings are not confiscated, but even if you get lucky and they say ok for a withdrawal it will be cut at 100 eur.

I'm really surprised company like this can have MGA licence. For me MGA licence was a sign of certain quality and credibility. This site definitely ruins that. And they also run sites like GoWild, Astralbet and PiggyBang. Is there any reason believing they have different business practice?

This Casino has a relatively good game selection and pleasant navigation. Besides that I have nothing more positive to add as the rest is rather negative.

If you are a high roller don't even bother to play there.
Because simply you won't be valued. I don't know what kind of RTP their games operate with however your wins will not exceed your deposit amount while playing with 10 EUR stakes that's my personal experience. Plus on day deposit of 2000 EUR played and lost, which is ok you can't always win. But guess what you are entitled to 100 EUR bonus with 50 wagers and max withdrawal 100 EUR which to me doesn't seems fair comparing the amounts. You won't be valued, don't spend your money in vain. If you wanna spend them and have fun spend them somewhere where you will be appreciated in the long term and be valued individually based on your player profile. This Casino its not the place.

I initially signed up because it would accept players from Portugal. First thing I did was file in my documents for verification, no afterwards drama about that you know. Deposited some money by using skrill; all good. So I jumped from a few hundred to 10k, eventually dropping back to 4k on where I hit withdrawal. Well that verification process really took too long, to figure out, bets where limited on ANY game. And even if bets were limited pretty much RTP on any game as well got tanked.

I really don't have any good word about this casino at all. This is something to avoid at all cost. The bonus wagering requirement it over the top and beyond to what anyone reasonable could play with. I've asked support 3 times to hit the verification but it demands more and more documents all of a sudden, exactly as this casino is doing, stalling. I got mad for the reason they limited the bets on various games, where the gameplay now is tanked fully because of it.

Bad casino! Players come to play and win! If you run games that could have some potential then don't cry afterwards about it! Will not come back!

Few games and site looks good, live casino, it has a potential to be a great casino, but they must put players on the first seat not on the second, they gonna lose many players unless they change something.

I have had bonus which I wagered and completed to 800€. I have made a withdrawal, sent all the documents, before I played read all the terms so I wouldn't violate any!!!!!!! But somehow they have found a way to void my money and that way was (that my bet was 26€) which is a joke a really big one, I have read terms that the bet must not exceed 8euros so on a single spin you must not bet more than 8€ euros. There is no statement which says you can't buy bonuses it only says that if you buy them there is 0% wager on them okay that's fine so let me begin. I have bought games on pirat megaways which also not a forbidden game to play on there list! I have bought them for 26 euros WHICH bet was 20 cents per spin!!! So the bet was 20cents not 26 euros cuz if it was 26 I would made 40k easy. So the point is I have bought the games for 26 euros which u get 10 spins and every spin has a bet of 20cents so the bet was 20cents not 26 euros. This is the worst scam yet because I have read the terms so I won't break any rules. Plus if I broke rules then why did they refund my money hahah. It clearly states any breaking of rules money will be taken all of it. So I wrote that to live chat they told me to write to their department which I don't know what they gonna tell me new if the terms are on their site ... I ask kindly that they with help of ask gamblers and maltas gambling commission return my 800€. Because no rules were broken!
Plus many people which don't read terms and conditions had their money taken, before I deposited I read terms so I was sure and I am that there was no breach of terms and conditions thank you.

Wild Jackpots Casino

January 27, 2020

Hello,

We have studied the case leading to this review and the conclusion is that no error has been made and all actions taken by Wild Jackpots has been in accordance to the Brand’s Terms and Conditions.

We can see that the account in question was registered on 13th of January 2020, followed by a deposit of 25 EUR while the 200% Welcome offer was also claimed.

While having the deposit bonus active, we can see that various bets of 26 EUR were placed on Pirate Kingdom Megaways. One of these 26 EUR bets did also generate a win of 307.36 EUR. Please note that placing a bet equal to or in excess of 20% or more than €8 of the claimed Bonus amount is considered as a breach of the Brand’s Terms and Conditions.

After further checking, we can see that apart from the bets valued 26 EUR, the average of bets placed was between 0.5-0.75 EUR of value, not only 0.2 EUR as stated by the customer in the review.

The withdrawal of 800 EUR was adjusted, and the initial deposit of 25 EUR was returned to the customer as a standard procedure which is in accordance of the Brand’s bonus terms and conditions.

Should the customer require any further information, we suggest the customer to contact directly to our dedicated customer support team.

Kind regards,

Wild Jackpots Team

skip this casino with a wide arc Thieves! I won a large sum of money, I sent all possible documents, but the casino still needed a notary confirmation of the address and identity card on the support all the time the same answer to the question about money, please contact the pay department and I do not sign it off :( really bottom and embarrass us there !!!

Good range of slot providers, but also had some technical issues getting logged out all the time.

Beware of taking a deposit bonus here, Even after wager is complete they will cut it off.
For example: You deposit 100 Euro, getting a 200% welcome bonus. So you start with 300 Euro. If you are able to complete the wager and you have 300 Euro left and want to withdraw it, they cut the 200 Euro welcome bonus. So you just have your 100 Euro left ;)

Okay, that is not funny. But somehow it is, right ? ;)

Good bonuses. Many games. Have used to play Wild Jackpots sometimes and are so pleased. For the first time I have won a little and wanted to take out. Received support for account verification, and after 24 hours I was notified that my account had been verified. Tried tonight to take some win for my neteller wallet, wondering if the winnings are on my e-wallet within 48 hours. If that happens, I have nothing to say about Wild Jackpot and I think there is no good reason to blacklist the casino.

All that I dislike or miss is some of the net jackpot games like Mega Fortune "and" Halls of Gods "with the big jackpots.

Nothing. Casino should not have lisence as they operate in unethical manners.

Impossible to get in touch with casino when complaining about service. Casino continuesly refuses to reply after several emails being sent. An official police report has been made against wild jacpots casino. Be aware!

Wild Jackpots Casino

June 25, 2018

Hello,

Thank you for your review.

We are sorry to hear that your recent experience on the site hasn't been a positive one.

Please rest assured that your feedback is something that we do not take lightly. We would like to request for more information from your end in order to address the concern accordingly. We will be sending you a private message and we look forward to your response.


Best regards,
WildJackpots Team

Game selection is good with lots of variety and options from software providers

- Support is very slow, can take 10-15 minutes to get someone on live chat, and sometimes they wait 10 minutes in between responses, pretty unbelievable

- Pending time at this casino is actually 5 business days, not 48 hours as it says above in the review. These days no excuse for a pending time like that other than hoping players lose their balance.

- Overall, you're better off playing somewhere else that doesn't mess around with long payout delays and has better customer service staff

Wild Jackpots Casino

June 25, 2018

Hello,

Thank you for your review.

We are happy to know that you like our variety of games. We will make sure to get the latest games and put them on our website.

As for our customer service, we apologize for any inconvenience that may have happened. We will be contacting you via private message in order to get more details and for us to be able to investigate on what happened.

With regard to the withdrawals, our Finance Team is doing its best to process each withdrawal as fast as possible but we make sure that it will be within the 48 business hour pending time. Some factors, such as account verification, may affect the pending time as we need to have accounts validated before processing withdrawals.

If in any case your withdrawal took longer than usual without any valid reason, please communicate it with us too in our private message.


Kind regards,
WildJackpots Team

Lot of games, I like specially play Playn go games and they have lot oh those games.

Whitdraws are really slow. Other places you get you money on sameday. Here you have to wait days until you withdraw is even accept. Before that you have to wait days until you account is verified. So worst case scenario you have to wait you money more than week. 2 days verification 5 days payment is approved + weekend and couple of days until its your account...

Wild Jackpots Casino

June 25, 2018

Hello,

Thank you for your review.

Our Finance Team is doing its best to be able to process withdrawals the soonest time possible but we are always within the 48 business hour pending time whenever we process the withdrawals. There is indeed an account verification procedure which is for the security of our customers and the timeframe will depend on how soon we receive the documents.

Another factor will be the payment method used to withdraw as it differs per method.

We would like to know more on what happened to your withdrawal in order for us to investigate. We will be contacting you via private message and we hope to hear from you soon.


Kind regards,
WildJackpots Team