Wild Jackpots Casino

Wild Jackpots Casino - Blatantly ignoring me and trying to not return rejected live bets

€5000

evolution case id: SD-997031 (closed june 15/2020)
Casino case:? wont disclose

what happened: i was playing on evolution live blackjack tables when there was several problems where the buttons never appeared so i could choose to hit stand or double down and 1 hand where i was not able to accept insurance between the hand was 285$ CAD. i contacted the support desk on the live game window to which i was informed the bets were rejected and given a case id. i was told that once the investigation was done it would be forwarded to the casino and i would be informed by wildjackpots.

what i did: after recieving the case id i went to the casino support multipul times only to get told that there has been no word and that i just have to wait till they recieve the report from evolution. now today is june 22/2020 and the casino has tried saying there is no report no case and even as far as they are still waiting for a response from the provider. so in my chats with evolution they say they resolved the case and closed it on june 15/2020 and sent to the casino and i need to talk to them to see the results. i was even in contact with the casino pit boss who says that evolution has not sent anything in reguards to my issue

i just want whoever is dropping the ball in the resolution of this matter to actually figure out whats going on since there is a missing link in what has happened to the funds i had placed my wager with what i do know is the funds never got returned to my account and keep getting brushed off by the casino like they are trying to avoid dealing with the issue.

Wild Jackpots Casino - Stalling on a 19,000 NOK withdrawal

Wildjackpots don't pay my 19 000kr. For over a week I have tried to withdraw my money. 2 times they have cancelled my withdrawal after I have been waiting for over 24 hours and set the money back on my acount. In other casinos they don't cancel because you have to verify your acount. I verify and my withdrawal are being ok, but in wildkackpots they cancel, set your money back on your acount, start the 48 hours withtdrawal period for the 3.time and say its bussiness hours, so how long is 48 bussiness hours? A few weeks? I want my money and I start to get frustrated because this is typical bad casino service...

Wild Jackpots Casino - Withdrawal request denied

kr19000

Last march 16 2019 i won € 5000, then wildjackpots payment support asked for the documents. I did sent, then after 2 days they asked again the photo of mine, with the date on small paper while holding the documents, and i did sent again,then i got mail that they blocked my wildjackpots account for auditing. Today i got email, that my withdrawal is denied. They dont wrote the exact reason. They just send me this message that i dont know exactly what is my violation here. Wild jackpots should ask me first about the violation they saying, i can explain or answer.

Anybody Please help me to get my winning money.

2.7. When opening the Player Account you warrant that i) you are not younger than 18 (eighteen) years old; ii) the details supplied by you are correct; iii) you are the rightful owner of the money in your Player Account; iv) you participate in the games on your own behalf and not on behalf of any other person; v) you own not more than one account ("Duplicate Accounts").

2.8 Wemay consider Duplicate Accounts with the following criteria including but not limited to: i) accounts sharing the same email address; ii) accounts sharing the same phone/mobile number; iii) accounts sharing the same IP address; iv) accounts sharing the same billing address/household; v) accounts sharing the same device upon registration, login, deposit & gameplay; and vi) any other criteria that we may consider at our sole discretion.

Wild Jackpots Casino - Applying account verification procedure for a third time in less than two years

I have been with Wild Jackpots a little over two years now and in that time I have had to verify my account twice which costs people time and money. Just recently, the live chat has asked me to send documents to verify my account for a third time to which I told her that my details are the same as before and has not changed. Wild Jackpots say its for safety purposes - so they get the money to you and not anyone else. If that did happen, the blame will rest solely on Wild Jackpots in their incompetence to transfer funds to an account they were instructed to by the owner. An account they are more than happy to receive funds from quicker than they can deposit funds into. The live chat said my account was an 'unverified account' and that I needed to provide details to verify my two year old account to which Ive been paid winnings many times before. I then asked the live chat 'if my account is unverified, would Wild Jackpots continue to accept deposits from an unverified account?' which I'm sure they would. The live chat also claimed Wild Jackpots sent an email regarding all this to which they didn't. I had to contact their finance department via email to get a response.

Rejected

Wild Jackpots Casino - Made €6,500 withdrawal about month ago and still no payment

I made first deposit on Wildjackpots and lost it,but on second deposit i managed to win 6500 euros. Both deposits was credited with bonus. I didn't break any bonus rules either. After that they asked documents like any other casino and that is normal. After verifying my account they asked me notarized documents. That sounded a little bit odd but i delivered them too. I had to go to registry office three times because Wildjackpots didn't accept my notarized documents. After third time they said it will take maximum 5 business days to look up my documents and now it has taken 9 business days. I asked what is taking so long but they aren't answering me. It shouldn't take that long to look couple notarized documents. I made my original withdraw on 15.1 so it's almost month ago and that is long time to wait money. I hope this complain can help me to get my money faster .

Wild Jackpots Casino - Free Spins Not Rewarded and Cant Withdraw Winnings

€6500

On my smart phone, I was betting $2 a spin on the game Rugby Star and landed 3 scatters to trigger the free spins feature. Just before the last 2 spins, the game cut out and an error message appeared on the screen, it stated "A gameplay error has occurred". During the error message, the game interface had disappeared so I did not know see my remaining free spins at all. After several attempts to try and get back on to Rugby Star, I couldn't get through as the same error message kept popping up so I decided to get assistance from live chat support. After explaining my issue, live chat asked me to do the usual which I had already tried twice before contacting them and that was to clear cookies and cache. The Wild Jackpots live support then asked me to use another device, so I logged off my smart phone and logged on the Wild Jackpots website through my laptop. I finally managed to access the Rugby Star game but to my dismay, the free spins had not continued which usually happens when there is a disruption during free spins. Instead, the game was in general play mode and I also noticed my bet was set to 50 cents and not $2. To add to that was a seperate issue where I could not withdrawal winnings. Every time I tried to withdraw, it would say something about a bonus. I wasn't given a bonus prior to playing. I had over $300 in winnings and because I couldn't withdraw it after numerous attempts, I ended up playing it all and this was so frustrating as I was experiencing two different issues at once. Both issues were reported to Wild Jackpots live chat support to which they escalated the matter to the technical department to further investigate. A week has passed and throughout the week I have asked live chat support as to how the investigations on the 2 incidents are coming along to which they advised me that the incidents are still being investigated and will contact me via email. I have checked my email every day and I have not heard from their technical department in regards to a resolution. Below is a live chat transcript that I copied and pasted Chat transcript Freja Wed, 11/29/17 08:23:07 am Pacific/Auckland Hello and welcome to our live chat ! David 08:27:17 am Username: davyrockit Email: < email removed >. Yesterday I had a problem sent to the technical department in regards to 2-3 free spins that wasnt given to me due to a error message reading 'gameplay error has occured', I am following up on what was the story on that and if I would be reimbursed. Next problem is, I cant seem to withdraw money because it says I have an active bonus balance but I was not given any balance or any promotion for me to select from prior to making my last deposit. Could you please check up on these two issues? Screen Shot 2017-11-29 at 2.12.24 AM.png Freja 08:28:08 am Allow me just a moment please to take a look on your account and check that for you David, I have checked this for you and it seems that both issues have been escalated. We do not have any updates at the moment but you can rest assured at our Tech Department is investigating this 08:31:32 am David 08:32:47 am Could you please have them email me once they have sorted both issues? Freja 08:33:24 am Ok. I will leave a note with your request David and you will be contacted via email David 08:33:46 am Thanks. Duration: 10m 43s Chat started on: https://www.wildjackpots.com/ E-mail from LiveChat

Wild Jackpots Casino - Waiting for my payment since October 11th

Since the 11th of october I am waiting for my funds (€155) that should be send by wildjackpots.com. The casino keeps saying that it has been sent via trustly but I didnt received it. I have already contacted my bank and they can`t and won`t do anything to trace the funds. I have been told by my bank that it are international rules that the sender of the money should investigate where the money is. I recently made a withdrawel via Trustly at another casino called Loki Casino and I had the same problem with them and after they started the investigation they first told me to contact my bank. I told them that my bank can`t do anything and they told me that they would check one more time and guess what! I received the following e-mail from Loki Casino: Dear < first name removed >, We are terribly sorry for any inconveniences caused Recently we've got another response from Trustly Your withdrawal hasn't been proceeded successfully, funds came back to your account. You can check it in your personal profile Thank you for the understanding! It is clear that the money has been sent. The question however is where my money is right now. Because it aint on my bank. Also I dont hear anything from the casino.

€155

Complaint Statistics

Resolved 7

Avg. Amount $ 2,364

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player rating

5.1/10 ● 43 reviews

Top reviews from our players

Helafast

9/10

Love the selection of games, website is easily navigated. Withdrawals are quick even via bank transfer.

Although the live chat is available 24/7, it can take a bit long sometimes to get a hold of a representative.

Hello, Thank you for your review. We are happy to know that you're happy with our games and please stay tuned as we are always working on getting more very good games to add in our already expanding variety of games. We are always hoping to assist you the soonest time possible through chat. Thank you for the feedback regarding this and we will make sure to improve as always. If there is anything that we can assist you with at any time, please feel free to contact us. Kind regards, WildJackpots Team

Wild Jackpots Casino 7 years ago

r0gier

3/10

Great welcome bonus for new players, large amount of games offered.

I could not register with my hotmail account. Had to make a gmail account instead. This casino keeps trying to call me for bonuses every week. Now I decided to change my phone number and not play on this site ever again.

Hello, We thank you for your feedback. We are happy to know that you liked our welcome bonus and the variety of games we offer. We would like to look into your concern regarding registering your Hotmail account as we do not have any restrictions regarding the email domain that our customers are using to register. As for the calls, we apologize for any inconvenience that this has caused you. We make sure that we are not invading our customer's privacy which is why we have the option for customers to choose if they do not prefer to be contacted by any means. We apologize that you had to change your number because of this but we hope that you may consider checking the website again as we have more new games available. In order for us to further check your concerns, please respond to the private message we have sent you so we can address this with you personally. Again, thank you for your feedback and we hope to hear from you soon. Kind regards, WildJackpots Team

Wild Jackpots Casino 7 years ago

Saleri

1/10

Got an email today where it said that I get 50 spins on a Microgaming game on deposit, so I deposited and the game didn't launch. Asked about this from the chat an they just said Microgaming is updating, so the game does not work. Offered me spins on tipsy tourist. I told I wanted the spins on a Microgaming game, but this did not happen. After a while the game where I got those freespins disappeared from the casino. Really don't recommend this casino, and don't believe in those promotion emails that you get.

Hello, Thank you for your review and we are sorry to hear the inconvenience you went through. Rest assured that all promotions we send out are available for all the recipients to claim without any issues involved. However, in order for us to further investigate on what could have happened with the promotion you have received, we will be sending you a private message so we can dig on this case. We will make sure to check this and be in touch with you privately. Hoping to hear from you soon. Kind regards, WildJackpots Team

Wild Jackpots Casino 7 years ago

test187

1/10

Many Games
Neteller & Skrill
Good looking site
Stable side

2-5 days for a payout on e-wallet (I had to wait 4 days for 100 euros)
No payout on the weekend
Free spins money and free money maximum payout 100 euros
The casino spam to you via email and sms ( I received 4 emails and 1 SMS one day)
Stay away from this casino !!!

Hello, We thank you for your feedback and we would like to address any inconvenience that you have experienced. We are happy to know that you like the website and our available payment methods. We are constantly looking for more options for our customers convenience. In regards to the withdrawal, we have 48 business hours pending period when our Finance Team checks the withdrawals in the order they were received. However, they are doing their best to process each the soonest time possible. Once a withdrawal is approved on our side, it depends on the payment method on how soon they will be crediting the said amount. If your withdrawal took way longer than the mentioned timeframe above, we would like to keep in touch with you via private message so we can personally check this for you. Thank you and we hope to hear from you soon. Kind regards, WildJackpots Team

Wild Jackpots Casino 7 years ago

pekibar

6/10

I like games here and good payout so I cleared bonus easy. Chat support is good, I had chat once on my language, I liked that.

First I thought to give here max stars, but after I ask for withdraw I had bad news. Withdraws take long time, and they took my bonus money.

Hi, Thank you for your review and we are happy to hear more. We will keep you posted with some more new games coming up, for sure you will like them too. Our chat support is available 24/7 and we try as much to have available languages that you prefer, we are happy to cater your needs. As for the withdrawal, please do note that we have 48 business hours pending period in order for our Finance Team to handle the requests the order they were received. If your withdrawal took longer than this, we would like to assist you via private message so we can check your account personally. Thank you. Kind regards, WildJackpots Team

Wild Jackpots Casino 7 years ago

Inactive user

8 years ago

4/10

High amount of games, clear interface. Like the fact that they also have a 24/7 live chat support

Withdrawals take forever to be processed. If youre a high stake player I recommend you to not play here since it takes forever to withdrawal and the maximum payout per week is only 10.000.

Hello, Thank you for your feedback. We are happy that you like our variety of games and we are always aiming for getting more providers to give you different types of slot games that will fit your style. As for the withdrawals, we apologize for any inconvenience that you have encountered. Our Finance Team is always trying to process the withdrawals the fastest and most efficient way possible but they do process withdrawals the order they are received. We would like to discuss more about what happened in your withdrawal so we can address it accordingly. We will be contacting you via the private message and we hope to hear from you soon. Thank you again for your feedback. Kind regards, WildJackpots Team

Wild Jackpots Casino 7 years ago

RNielsen

8/10

I've been playing with Wild Jackpots for some time now, they have several bonuses always waiting and further an account manager calls we periodically with better bonuses, I can always retrieve these specials with Live chat at any time. This is greatly appreciated, while I've not managed to win big, I do enjoy the support, good game selection and low wagering on bonus match at 20x.

Nothing to dislike, would like to see new games added more often.

Hello, We thank you for your feedback. We are happy to know that you are happy with our casino. We are hoping to see that big win come your way very soon. We are always looking forward to adding more game selections and we will let you know about new games via email. Should you need further assistance at any time, please feel free to contact us at [email protected]. Kind regards, WildJackpots Team

Wild Jackpots Casino 8 years ago

Inactive user

8 years ago

7/10

I registered today here after some browsing on Askgamblers. After some talk with the live chat agent to check on every detail before signing up, I registered and deposited a small 25 euro to just try this casino out. Long story short, managed to withdraw 500 euro. Talked to Live chat again and uploaded documents. I'm curious as to when they will process my withdrawal. So far I have had a great experience here, not just because of the win but the support and lots of slots to choose from.

The welcome bonus is sticky. I got 200% on my deposit of 25 euro and could only withdraw 500 while my balance was 550 euro. Even after wagering the bonus is not cashable. Other thing is that the support assured me I could withdraw with skrill even when I deposited with paysafe. After many attempts and talking to the live agent, I still failed to withdraw with skrill. Had to do a wire transfer.

Hello, Thank you for your feedback. Congratulations on the wins! We are hoping for more winnings that will come your way. The €50 needed to be deducted from your balance as all bonuses are for entertainment purposes only. As part of our terms and conditions, any bonus will be deducted upon making a withdrawal. Regarding the withdrawal via Skrill, we would like to know more so we can check about what happened. We will contact you through PM in order to get more information and to investigate on what happened. If there is anything else that we may help you with, please contact us at [email protected], we are available 24/7. Kind regards, WildJackpots Team

Wild Jackpots Casino 8 years ago

mrnoluck

9/10

- 24/7 Customer Chat. They are very friendly and helpful.
- I personally like the layout of the page and I do not see the problems that from the last posts regarding not working pages as all works fine for me.
- Also the verification process took only about 12 hours, which is very fast and I appreciate this.
- As the withdrawal via Trustly did not work I withdrew via skrill. The money took just a few hours to get to my
account. The casino manager even called me via phone to tell me that now everything worked fine. This was really great.
- The game selection is okay and they get more and more games from different providers. Also they now have a live casino.
- They are registered in Malta, which I definitely prefer to the ones registered in Curacao.

- As mentioned in other posts they could care a little more about responsible gaming as there is no option to set it by yourself. This is the only reason I do not give a 10 star rating in this case. Still you can write the customer service to flush your withdrawal and that works fine.

Hi, We thank you for your feedback! We are very happy to know that we are able to provide you with smooth customer experience as this is our main priority. Regarding responsible gaming, once we have an update on changing the functionality, we will be letting you - our customers - know right away. Again, thank you for your kind words and we wish you good luck as always. Regards, WildJackpots Team

Wild Jackpots Casino 8 years ago

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