Since the 11th of october I am waiting for my funds (€155) that should be send by wildjackpots.com.
The casino keeps saying that it has been sent via trustly but I didnt received it.
I have already contacted my bank and they can`t and won`t do anything to trace the funds. I have been told by my bank that it are international rules that the sender of the money should investigate where the money is.
I recently made a withdrawel via Trustly at another casino called Loki Casino and I had the same problem with them and after they started the investigation they first told me to contact my bank. I told them that my bank can`t do anything and they told me that they would check one more time and guess what! I received the following e-mail from Loki Casino:
Dear < first name removed >,
We are terribly sorry for any inconveniences caused
Recently we've got another response from Trustly
Your withdrawal hasn't been proceeded successfully, funds came back to your account. You can check it in your personal profile
Thank you for the understanding!
It is clear that the money has been sent. The question however is where my money is right now. Because it aint on my bank.
Also I dont hear anything from the casino.