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Wild Jackpots Casino - Doesn't pay winnings

RESOLVED
Complaint Info
Disputed casino Wild Jackpots Casino
Reason Delayed payment
Amount € 5000
myllykukko Finland
Posted on December 8, 2020

Hi!

I need serious help! I went to play casino games on wildjackpots.com. After playing joker pro and won over 5000e I was excited and made a withdrawal request. In a couple of days, I received an email from Wildjackpots.com that I have to send them some documents, (Passport, Proof of address, Account information from e-wallet). I sent all the requested documents. For days I didn't hear from them, and finally, they said that there were some problems on their end so they contact me shortly after reviewing my account. After a month from the withdrawal request they requested the same documents but this time with a date in the same picture, I provided the documents with a date. Again after days pass by and I'm wondering what is happening they request the same documents AGAIN but this time with a Notary signature and stamp. I went to Notary and got the document Notarised. I sent all the requested documents again. After time goes by they send me a new request, (proof of income). I contacted the company I work for and requested an official payslip that shows the company I work for, the amount received, Dates, and my personal information. After this document I haven't heard anything from Wildjackpots.com, I went to their chat and sent them emails but nobody responses to my emails and the chat say they cannot help and say I should send an email to the Payment team. Now I received an email that wildjackpots.com will shut down next month. 5 months ago I didn't know that this casino will shut down and it seems that they have played time with my withdrawal request because they request document after document with different variations in past 5 months. I need help! That kind of money makes a huge difference in my life and now I'm being ripped off by this company.

AskGamblers
Posted on December 16, 2020

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Wild Jackpots Casino Complaints

  • 7 of 7 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,364 USD avg amount

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