VulkanBet Casino

Item: VulkanBet Casino
Rating: 1
Author: Sharon D.

VulkanBet Casino

The casino is closed.

Player Rating 25 reviews

5.5/10

25 reviews

Complaint Response 11 complaints

1 day avg. 11 complaints

What we like

Mobile-friendly
Live chat 24/7
Live Casino
SSL encryption

What we don’t like

No phone support
Several country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

VulkanBet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://vulkanbet.com/en

Established

2015

Licences

Malta Gaming Authority

Company

Max Ent Limited

Affiliate Program

Max Affiliates

Languages

English, Finnish, German, Russian, Portuguese

Casino Type

Instant Play, Sports

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafecard, Visa, Sofort, Trustly, Skrill, dotpay, Payz, QIWI, Yandex Money, EPS, Giropay, Euteller, Boleto, AstroPay Direct, Neosurf, Zimpler, Boku, Todito Cash, MuchBetter, WebMoney

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, Skrill, Payz, QIWI, WebMoney, Trustly, MuchBetter, Fast Bank Transfer

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per week, EUR 20,000 per month

Currencies

Euros, Russian rubles, US dollars

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 5-9 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Betsoft, NextGen Gaming, 1x2Games, Yggdrasil Gaming, Ezugi, Elk Studios, Iron Dog Studios, Wazdan, 2 By 2 Gaming, Amatic Industries, Ainsworth Gaming Technology, Big Time Gaming, Blueprint Gaming, Booming Games, Chance Interactive, Gamomat, Givme Games, Golden Hero Games, High5Games, iSoftBet, Just For The Win, Kalamba Games, Lightning Box, Merkur Gaming, Games Global, Nolimit City, Play'n GO, Playson, Pragmatic Play, Realistic Games, Red Tiger Gaming, Red Rake Gaming, Light & Wonder

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+4930255555742

FAQ Section

Suggest an edit

VulkanBet Casino is an online casino with tons of games and video slots from top providers that include NetEnt, Microgaming, Yggdrasil Gaming, Betsoft, Elk Studios, NextGen Gaming and others. Games can be reached instantly or on the go and the site is available in several languages. VulkanBet Casino are licensed and regulated by Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from France, Iran, Egypt, Portugal, Spain, Italy, the United States and the United Kingdom. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

Players who prefer gaming on the go and can access the casino through a mobile device. Games can be played through a mobile browser which have been optimized for a seamless experience.

Security and Fairness

The casino employs a high level of SSL encryption, so players’ personal and financial details are always kept secure.

A random number generator is also utilized to ensure games are and will remain fair and random.

Support

At VulkanBet Casino members who need assistance can use the casinos live chat facility which is open 24/7. Members can also contact support through email.

Virtual Games

Members who enjoy video games can enjoy new and popular titles from some of the biggest names in the industry here. These include titles from NetEnt, Yggdrasil, Betsoft and others. Games can be easily categorized by provider and there’s an in-built search engine too which helps finding games easier. Slots include Gonzo’s Quest slot, Starburst slot, Vikings Go Berzerk slot, and Hong Kong Tower slot.

When it comes to table games players can enjoy variants of classic games like blackjack and roulette. Tables offer a variety of bet levels and games include American Roulette, European Roulette, Blackjack Pro and Baccarat.

There are plenty of video pokers available here too. Players will be spoilt for choice with games like Joker Poker, Bonus Poker, All American and Bonus Deuces.

Live Casino

In addition to all that, the casino also has a selection of exciting live games, hosted by friendly dealers. These are open around the clock and include games like Live Roulette, Live Poker, and Live Blackjack.

Complaints

Read the complaints other players have left for VulkanBet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Delayed withdrawals

Hi,

I have stucking arround 300 bucks in Vulkan bet.

The system is charging all my money but my status in the website is still pending.

I've lived chat with Christian - Supporter Operation and he told me that all my transaction are processed. He also clarified that I would received money around 5 working days. But mostly 2 weeks has passed so far, I didn't receive my money yet.

I had re-contact with him in the 12th of Dec and he asked me to wait their specialist team will fix that issued.

Could you guys help me to figure out that issued and pushing my transaction going through asap.

Thanks

Unresolved

$276

Waiting to be paid for over two weeks

From 19.02. 21 Waiting for payment. He says on the casino's website that he is waiting. I wrote to support. Vulkanbet, but so far I have not received a reply. In the chat, they also do not give me a specific answer, but write what is in the regulations, if I can connect with them at all.

I cannot add attachments to this complaint.

Rejected

zł500

Not paying my $389 cashout

Hello, Askgamblers,

I have alot of experience with online casinos but this is the very first time that i deal with this.

I deposited some money on Vulkanbet and won 389 usd to be exact. I was really happy with it and wanted to cashout. Was told by the customer support that i have to be verified in order for the request of payout to be approve. Took me nearly a week to get verified, due to the additional documents that they asked. Once i got verified, i submitted a request for my payout immediately and was told that payout will take maximum up to 5 days in order to roll. It's been almost a week now yet i still haven't received my payout. I tried contacting the customer support but they keep telling me that "i have to wait longer", "be patient" etc. I feel like i got completely scammed by this casino. They advertise on being a fast and smooth casino but when you win something big it gets all problematic.

Rejected

$389

Delayed payment more then a week

Hello Askgamblers

I have been a customer at VulkanBet for at least a year now and made many deposits and a couple of withdraws.
I got the rank "VIP silver" at their site. Never had any issues with withdraws taking more then 48h up until now.
I haven't used any bonuses, just regular cash.
Talked to support about it 4 days ago and they told me there where some "technical issues", surely they should be sorted by now if this is a serious company?
Also my initial withdraw was 517 euro, somehow the casino changed it to 300 euro and made a drawback of 217 euro to my account again...
So i now have 2 withdraws with different dates.

Resolved

€517

Waiting for payment nearly a month

I played Vulkanbet casino 2.12.2018 and got 1200 euros winnings. After that I noticed there is no option to withdraw with normal Bank Transfer, just VISA option was available. I have made my deposit with Bank Transfer, so asked via chat how to make my withdraw. They said me that other options will be available after I have sent documents so did it.

Document approval took some days, and after that there was still no other withdraw options than VISA, so contacted chat again. They said I could make withdraw manually via chat, so I gave my bank details. I got no message after that about withdrawal, so asked few days later if this withdrawal have been made. I was told via chat that withdrawal have been made 10.12.2018 and now I have to wait 3-5 bank days. Have waited many days over this limit now and asked several times via chat my withdrawal. At first they said it could take longer and I should just wait and ensured that they have sent money 10.12.18, but finally after two weeks and no money on my bank account they checked status and said there was some break in final stage of transiction chain, so they should send it again and money will be on my account at the end of Christmas Week. Still no money on Friday, and again chat person promised to discuss with payment team. He said he will send email after that. Now I have waited few days and haven't got this email. I am quite frustrated to hear new explains and promises with every discussions and still have to just wait money.

Resolved

€1,200

Delayed payment

Hello,

On december 10th I submitted documents for verification. After that it got quiet. After 3 days I contacten support. As expected you get the same old answers: its bussy, wait longer etc.. After 5 days I contacted support again and I spoke to a guy named Jake. He was the first and only one being truly helpfull. He verified my documents the same day. Also no withdrawl method was available for me. Jake made sure the finance department would do it manually. But after that it got real quiet again. Until this dat, december 25th I still have not received my funds. Contacted support several times and they all keep telling me to wait. It has been 2 weeks from verification to nothing. I am a very patient guy but I never encountered this kind of problem at any other casino.

Please make sure that the funds are in my bankaccount this week, dispite the fact that its the holiday season.

Regards,
Dennis

Resolved

€190

No response after withdrawal requests

Hello, Vulkanbet is not giving me an answer after my withdrawal request.
First time i tryed half year ago,
11 days ago the last time.
They have to pay 1476.82 USD.

The screenshot of withdrawal history.
https://imgur.com/a/oFFVH1L

Resolved

$1,477

Withdrawal of €400 Delayed 30 Days

I've played two sessions of 400 € each in this casino. After the first session when I managed to recover my deposits I got verified and cashed out 400 € via Bank Transfer. Everything was smooth and satisfying. So I Decided to go for my second playing session, after which I've been on hold for over 30 Days to cash my 400 € winnings. I've been contacting them regularly and every time they told me do not worry about it but days pass by and no money show up on my bank. Now it's been several days that they don't even respond to my mails and the amount from my account has been manually removed since several days ago (usually they do it before a Bank Transfer) but again no money neither feedback from them. Usually are very friendly and proactive and other than that I've no complaints on this site. Thanks for your assistance.

Resolved

€400

Delaying Pending Cashout

So I found this casino and felt like I would like to test my luck. I deposited 300 SEK / 30 Euro to take the welcome offer for 200% Bonus. So far so good, i liked the feel and look on this casino right away. I got lucky and managed to fully wager my bonus and wanted to cashout 5000 SEK / 500 Euros. I was so happy about this actually, first time playing here and everything! Then my problems begin! When i wanted to cashout, a message told me to contact support, there was no avaible cashout method for me. (i got this chat printed out saved as well) Support guy named (Leo) told me that the method i used for deposit is not avaible to withdrawals. So i had to make another deposit with another method. So i wanted to pick Trustly since i always used them and i feel safe about it. Well, Trustly was not avaible he told me, even tho they state that Trustly is a method to use. They got their logo on the bottom of their site as well. So then i wanted to use Bank Transfer to cashout. But that was not possible either. He told me i could use Skrill/Neteller, but i have neither of those so i finnaly asked about VISA. Well to get that to work i had to make another deposit of smallest amount ( in this case 50 SEK / 5 Euro ). I did that and cashed out right after they removed the wager requirements for the last small deposit. One thing i noticed here was even tho i cashed out, all of my withdrawed money was still left on the real money balance. So i could have played and lost them even tho i cashed out. Well i was not going to do that anyway so i just stopped playing to await for my cashout to be approved. The following morning my account was verified and that was fast i think in my opinion, it felt great! But the withdrawal was still waiting. I waited 3 days and logged in to the site again to check my money. The money was moved from cash balance and the withdrawal was changed to "in progress" state. I asked in chat why i could not see the money anymore. (i got this chat printed out saved as well). I got this answer:: eo 2018-05-08 10:53:00 Hey Magnus, glad to see you! I see that your transaction was approved but funds are not sent yet. We're having some technical delays, really sorry about that. Then i have been contacting them everyday to ask about my withdrawal and have been told different excuses like broken payment system and they are having some delay issues and also that it will be sent next day. But nothing is changed. It's been way over 72 hours that are stated under General T&C, and Support says there is nothing more they can do. Can we please solve this now?

Resolved

kr5,000

Delayed payment

Hi, I have been lucky winning and wagering the bonus. I deposited on the 29th of March 32 € and 38 €. My balance is now 539,89 €. My account has been verified. I tried one time to withdraw 539,89 € on the 1st of April and then 530 € on the 13th of April. Both withdrawal have been canceled without any reason. I have been told, that I would contacted by email nothing happened. Thanks in advance for Your help! Best Regards, Joseph Riegger

Resolved

€540

VulkanBet Casino Complaint Stats

Resolved 8 / 9

Avg. Amount $764

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player Rating

5.5/10 ● 25 reviews

Top reviews from our players

Jakub94

2 years ago

1/10

The first payment seemed okay and at least I could use it on my profile, after the second payment for which I have all the evidence. the money did not go to the acc and they blocked me with the description that more profiles were created. regardless of the fact that this is the only one with valid documents. and what about my 12 euros that I never received and you stole.

Dudas444

3 years ago

8/10

The casino is great, very fast registration, verification of documents in half an hour, very fast, not to say mega-fast payout. The casino has many slot machines and supports chat in Polish. A lot of slot providers, fast answers in support live chat, very good options for responsible gaming. Very gooooood Casino!!!!!I Can say that the mobile app is not good...

otobet11

3 years ago

9/10

includes ton of games in their library which is impressive not only that with the number of games that they provide they also have tons of excellent and well known providers and it will ensure a solid casino gaming experience.
Moreover chat support is really friendly, and they have tons of very lucrative bonuses so yeah, overall a great time.

Even though it has good time frame when it comes to withdrawals, there are times where it can take a bit longer, even the site as well, also they could add a loyalty bonus which would be a good edition.

Misia28

4 years ago

10/10

I recommend the Vulkanbet casino, frequent very nice bonuses, a very large selection of games quick KYC review and a nice live chat. Withdraw no problems. Highly recommended !!!!!

Rile15

4 years ago

10/10

Casino is great, very fast registration, review of documents is in half an hour, very fast, not to say super fast payout, great bonuses, I play without and with bonus and the payout was immediate. The response of the agent was great .. I don't know why the casino has a bad rating, I recommend it to everyone.

Downsides, I miss games like in other casinos, for example dog house, sukura, infection. Super casino i recommend etc ... the only thing I can say is that the mobile app is not good, it works slowly, they fix it and it will be great. Not bad all is super

hoanglegend

4 years ago

2/10

Couldn't withdraw money on this website.
Support doesn't reply the complaint on AskGambler.
Support on VulkanBet website is using scripts to answer.
I'm waiting over a month but I didn't see fund come back to my bank.

Dekarz92

5 years ago

10/10

This is a good casino. Have a nice welcome bonus for minimum depo !! Only 10 euros. The casino has many slots and support chat in speak Polish. Very nice casino

Tomka

5 years ago

6/10

Good selection of games. Good limit options. Everything about gaming works very well with mobile phone too. I was lucky and managed to win over 1000€ with 40€ deposit.

Verification took 48h and now withdrawal has been pending over 40h. Vulkanbet manager wrote to here earlier:
"I can honestly say that our verification and payout time is one of the best in the industry and we're aiming to improve it even more." :D
I think there are several casinos, where verification and withdrawal is done same day or even couple of hours.

zbufferlite

6 years ago

6/10

A lot of slot providers, fast answers in support live chat, very good options for responsible gaming (wager options, betting, deposit limits and so on)

Annoying verification process, mistakes from support, when they said that everything is ok with uploaded docs, but it wasn't, so wasted time
And now they said that first withdrawal can take up to 5 days to e-wallets! + verification and we have more than a week withdrawal time!

caval99

6 years ago

9/10

Solid range of sportsbook and esportsbook with plenty of side bets available, and also wide range of slots provider, support is nice and everything went smooth from registration, verification to cashout. I would recommend this to my friends

What I dislike is the lack of live casino offerings, but they have video roulette so its not a big deal. And I also hope they have more promotion offerings beside their cashback function.