I've played two sessions of 400 € each in this casino. After the first session when I managed to recover my deposits I got verified and cashed out 400 € via Bank Transfer. Everything was smooth and satisfying. So I Decided to go for my second playing session, after which I've been on hold for over 30 Days to cash my 400 € winnings. I've been contacting them regularly and every time they told me do not worry about it but days pass by and no money show up on my bank. Now it's been several days that they don't even respond to my mails and the amount from my account has been manually removed since several days ago (usually they do it before a Bank Transfer) but again no money neither feedback from them. Usually are very friendly and proactive and other than that I've no complaints on this site. Thanks for your assistance.
Complaint Info
Dear Nachosuri!
We do apologize for a technical delay associated with the bank transfer. Kindly expect your withdrawal within the nearest working days.
Should you have any further queries, please do not hesitate to contact our support.
Have a great day!
Best regards
Alexander
Dear @vulkanbet.
Thanks for your feedback. No problem I shall wait a little longer. Please let me know when this will take place. Hopefully ASAP. As I said I only had this unforeseen on your site other than that I have had a lots of fun playing and I reccomend to anyone.
Hello Vulkanbet.
Just to inform you that not only I haven't received my withdrawal as you indicated but on top of that now I can't log into my Player's account as "My country" is not allowed... Things are starting to get odd..,Please respond ASAP.
Hello I received an Update from the casino that the Bank transfer is been set up. Will update the complaint once is dully cashed in. Thanks for taking care Vulkanbet.
Hi Nachosuri,
Again, I'm so sorry for the delay. We have migrated to new systems recently and are still clearing up some issues.
Rest assured your funds will be with you very soon. The bank transfer has been set up and we expect your withdrawal to be with you shortly.
Thanks again for your patience..
Karl
Hello I hereby confirm that pending BANK TRANSFER winnings has been duly received and cashed. Therefore case closed. Thanks to VulkanCasino for their responsibility and thanks to ASKGAMBLER for this great add value service to worldWide players.
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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