VulkanBet Casino - Delayed payment - Complaint Resolved

Hello,

On december 10th I submitted documents for verification. After that it got quiet. After 3 days I contacten support. As expected you get the same old answers: its bussy, wait longer etc.. After 5 days I contacted support again and I spoke to a guy named Jake. He was the first and only one being truly helpfull. He verified my documents the same day. Also no withdrawl method was available for me. Jake made sure the finance department would do it manually. But after that it got real quiet again. Until this dat, december 25th I still have not received my funds. Contacted support several times and they all keep telling me to wait. It has been 2 weeks from verification to nothing. I am a very patient guy but I never encountered this kind of problem at any other casino.

Please make sure that the funds are in my bankaccount this week, dispite the fact that its the holiday season.

Regards,
Dennis

AskGamblers

Dear @paasklaas,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

paasklaas Netherlands Message

The total amount is 190 euro's.

VulkanBet Casino

Hi Paasklaas,

So sorry about this! There was a backlog which the payments team have been working tirelessly to clear, but all should be up to date now. There is absolutely no excuse for a withdrawal to take this long.

Can you please send me your login email so I can make sure your withdrawal was paid, or is paid immediately.

I really appreciate your patience and wish you a great year ahead.

Thanks,
Karl
Head of Casino

AskGamblers

Dear VulkanBet Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Please let us know if there's some update regarding this case.

paasklaas Netherlands Message

Hello Karl,

As per today i have received the funds in my bankaccount. Thank you for your help.

Regards,
Dennis

AskGamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

VulkanBet Casino - Delayed payment

Complaint Info

Disputed casino

Reason

Amount

€ 190

VulkanBet Casino Complaints

VulkanBet Casino - Delayed withdrawals

VulkanBet Casino - Waiting to be paid for over two weeks

VulkanBet Casino - Not paying my $389 cashout

VulkanBet Casino - Delayed payment more then a week