I played Vulkanbet casino 2.12.2018 and got 1200 euros winnings. After that I noticed there is no option to withdraw with normal Bank Transfer, just VISA option was available. I have made my deposit with Bank Transfer, so asked via chat how to make my withdraw. They said me that other options will be available after I have sent documents so did it.
Document approval took some days, and after that there was still no other withdraw options than VISA, so contacted chat again. They said I could make withdraw manually via chat, so I gave my bank details. I got no message after that about withdrawal, so asked few days later if this withdrawal have been made. I was told via chat that withdrawal have been made 10.12.2018 and now I have to wait 3-5 bank days. Have waited many days over this limit now and asked several times via chat my withdrawal. At first they said it could take longer and I should just wait and ensured that they have sent money 10.12.18, but finally after two weeks and no money on my bank account they checked status and said there was some break in final stage of transiction chain, so they should send it again and money will be on my account at the end of Christmas Week. Still no money on Friday, and again chat person promised to discuss with payment team. He said he will send email after that. Now I have waited few days and haven't got this email. I am quite frustrated to hear new explains and promises with every discussions and still have to just wait money.