VulkanBet Casino - Delayed payment

Dear @Canada62,

Please keep in mind that some attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines

Thank you for your cooperation.

Dear Mr. Riegger

Thanks for playing with Vulkanbet.com
I hereby confirm that your account is indeed verified, and as you might have noticed the withdrawal request was approved by the casino within some 35 minutes after receiving the withdrawal request.

Unfortunately our payment provider returns the following error at processing the winnings to your card: Issuing bank not allowing this type of payment on this card / account. The possible reasons for that are: MCC is not valid for transaction; Merchant, acquirer BIN and issuer BIN are not all domestic in case of activation or loading of prepaid card; An issuer's processing center is not certified to receive transaction-specific data in TLV format (field 104 in request message).

Is such cases we (as well as the payment provider) recommend to switch to a different card or alternative withdrawal methods, such as Skrill, Neteller, etc.

Kindly contact our support and they will assist you with the further instructions.
We do apologize for the inconveniences caused and are always here to help you.

Best regards,
Alexander

Hi Alexander,

thank You for Your response. I would like to change the withdrawal method.
But this is simply not possible. I made a screenshot ( see attached file).

Best Regards, Joseph

Hi Joseph,

Please kindly contact the support, they will assist you in no time)

Have a great one!

Kind regards,
Alexander

Hi Alexander,

Emma Maier helped me in the Chat. I deposited 11.11 € via Skrill. So my balance is now 551 €.
But to my astonishment 20 % (110,20 €) commision will be deducted. So only 439,80 € will be left to withdraw.
If this is a part of the regulations, I agree with that.

Best Regards, Joseph

Dear Joseph,

You must have understood Emma wrong. There is no commission applied to your withdrawal. Vulkanbet takes care of all the commissions on its behalf. Feel free to make a withdrawal request in full (551.00 euro). The request will be processed in no time ;)

Kind regards,
Alexander

Hi Alexander,

thank You for Your great help! It is true, that the while amount of 551 € have Bern transfered successfully to my Skill account and the complaint ist solved. Thanks also to the whole vulkanbet team. I am now compleatly satisfied.

In the endlich winning in an online casino ist not for granted...☺️

Best Regards, Joseph

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.