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VulkanBet Casino

Player Rating 25 reviews
5.5/10
25 reviews
Complaint Response 11 complaints
1 day avg. 11 complaints
What we like
  • Mobile-friendly
  • Live chat 24/7
  • Live Casino
  • SSL encryption
What we don’t like
  • No phone support
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


VulkanBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://vulkanbet.com/en
Established
2015
Licences
Malta Gaming Authority
Company
Affiliate Program
Languages
English, Finnish, German, Russian, Portuguese
Casino Type
Instant Play, Sports

VulkanBet Casino is an online casino with tons of games and video slots from top providers that include NetEnt, Microgaming, Yggdrasil Gaming, Betsoft, Elk Studios, NextGen Gaming and others. Games can be reached instantly or on the go and the site is available in several languages. VulkanBet Casino are licensed and regulated by Malta Gaming Authority. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from France, Iran, Egypt, Portugal, Spain, Italy, the United States and the United Kingdom. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen. 

Mobile Gaming

Players who prefer gaming on the go and can access the casino through a mobile device. Games can be played through a mobile browser which have been optimized for a seamless experience. 

Security and Fairness

The casino employs a high level of SSL encryption, so players’ personal and financial details are always kept secure. 

A random number generator is also utilized to ensure games are and will remain fair and random.

StallCation

Complaints

Read the complaints other players have left for VulkanBet Casino. Learn more about complaints.

Show all complaints
VulkanBet Casino - Waiting for payment nearly a month
I played Vulkanbet casino 2.12.2018 and got 1200 euros winnings. After that I noticed there is no option to withdraw with normal Bank Transfer, just VISA option was available. I have made my deposit with Bank Transfer, so asked via chat how to make my withdraw. They said me that other options will be available after I have sent documents so did it.

Document approval took some days, and after that there was still no other withdraw options than VISA, so contacted chat again. They said I could make withdraw manually via chat, so I gave my bank details. I got no message after that about withdrawal, so asked few days later if this withdrawal have been made. I was told via chat that withdrawal have been made 10.12.2018 and now I have to wait 3-5 bank days. Have waited many days over this limit now and asked several times via chat my withdrawal. At first they said it could take longer and I should just wait and ensured that they have sent money 10.12.18, but finally after two weeks and no money on my bank account they checked status and said there was some break in final stage of transiction chain, so they should send it again and money will be on my account at the end of Christmas Week. Still no money on Friday, and again chat person promised to discuss with payment team. He said he will send email after that. Now I have waited few days and haven't got this email. I am quite frustrated to hear new explains and promises with every discussions and still have to just wait money.
staus Resolved
€1200
VulkanBet Casino - Delaying Pending Cashout
So I found this casino and felt like I would like to test my luck. I deposited 300 SEK / 30 Euro to take the welcome offer for 200% Bonus. So far so good, i liked the feel and look on this casino right away. I got lucky and managed to fully wager my bonus and wanted to cashout 5000 SEK / 500 Euros. I was so happy about this actually, first time playing here and everything! Then my problems begin! When i wanted to cashout, a message told me to contact support, there was no avaible cashout method for me. (i got this chat printed out saved as well) Support guy named (Leo) told me that the method i used for deposit is not avaible to withdrawals. So i had to make another deposit with another method. So i wanted to pick Trustly since i always used them and i feel safe about it. Well, Trustly was not avaible he told me, even tho they state that Trustly is a method to use. They got their logo on the bottom of their site as well. So then i wanted to use Bank Transfer to cashout. But that was not possible either. He told me i could use Skrill/Neteller, but i have neither of those so i finnaly asked about VISA. Well to get that to work i had to make another deposit of smallest amount ( in this case 50 SEK / 5 Euro ). I did that and cashed out right after they removed the wager requirements for the last small deposit. One thing i noticed here was even tho i cashed out, all of my withdrawed money was still left on the real money balance. So i could have played and lost them even tho i cashed out. Well i was not going to do that anyway so i just stopped playing to await for my cashout to be approved. The following morning my account was verified and that was fast i think in my opinion, it felt great! But the withdrawal was still waiting. I waited 3 days and logged in to the site again to check my money. The money was moved from cash balance and the withdrawal was changed to "in progress" state. I asked in chat why i could not see the money anymore. (i got this chat printed out saved as well). I got this answer:: eo 2018-05-08 10:53:00 Hey Magnus, glad to see you! I see that your transaction was approved but funds are not sent yet. We're having some technical delays, really sorry about that. Then i have been contacting them everyday to ask about my withdrawal and have been told different excuses like broken payment system and they are having some delay issues and also that it will be sent next day. But nothing is changed. It's been way over 72 hours that are stated under General T&C, and Support says there is nothing more they can do. Can we please solve this now?
staus Resolved
kr5000

Complaint Statistics

Resolved 8
Avg. Amount $ 764
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

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Player rating
5.5/10 25 reviews

Top reviews from our players

After reading the previous reviews here I was a little bit skeptical. But I really cannot agree with it. The account verification was fast (some hours) and after I requested my first payout I was surprised that I was paid within minutes!
So thats what I expect from a casino, good games, fast verification and fast payouts.

The design could a little bit more modern, but this is not what I am looking for. One star less for that.

Hello, Thank you for the review. I can honestly say that our verification and payout time is one of the best in the industry and we're aiming to improve it even more. I wish you the best of luck on the games and have a beautiful time on our site. Ion - Casino Manager

user avatar

The site is available on desktop computers and various mobile devices (Android, iPhone, Windows phones) and there are no software or app downloads required to get started. I was preparing for a long time and carefully studied special information so that at some point it would not turn out that I still a debtor. I`ve always been energetic and active, but today people like this can survive. So I just happened to see the information that the bonuses still need to be won back. I mean, you should get that kind of money which is a bonus money grater 30 times and you can`t to withdraw money. Be careful with this, as it is very important. Even despite the fact that the official site was not opened the first time, I still registered there, and right now, I`m thinking is it whether or not to pour money into it. Like all modern-day online casinos, VulkanBet welcomes new players with nice bonuses and promos to get them started.

Inactive user
1/10

Tried to made a withdraw, but was not able to. They keep asking for documents that I sent more then once.

Good morning AnnaF, Would you be kind enough to forward me your registered email so I can look into this for you? Thank you, Karl

user avatar

Site and slots work fast, has major slot providers with more games then with other casinos.
Multiple deposit options.

Withdrawals are extremely slow, casino demands documents that they really don't need to verify your account.

There is a lot of providers and games in this casino. Would be nice to add some BTG providers in future. Played with 100% bonus and managed to cashout after wagering. Account verification and withdraw to skrill account(I uploaded funds with skrill) took only about 12 hours which is very nice for casino. They have a lot of bonuses not only welcome but sometimes send me a bonus code in email.

Didnt like that I couldn't play some volatile games with bonus money(reactonz and some other nice slots)

Inactive user
1/10

The site look old, overview is not yhat great but just enough.

Support can’t help and is just a messenger. Welcome bonus as staed on there own website is no longer active, however they do still promote it. After your deposit if you want to withdraw your deposit due to the fact the bonus was not credited because they dont offer ist anymore, although sending the link, will cost you 20%. Total scam.

I would not recommend anyone to make a single deposit here.

Wide range of games, and user-friendly website. The welcome bonus is okay as well.
I won 500Euro on my first deposit, read down below.

Live support is ignorant, I waited over 10 days to get my payout.
There is many option to make a deposit, but you can't use same method to withdraw (have to withdraw to Neteller / Skrill). I lost money when they forced me to make withdraw to neteller as they take a fee over currency change.

They also removed the rest of my Welcome offers after i was making my first withdrawal. I would never make another deposit there again.

Vulkanbet is not restricted in my country, the Netherlands, as they did pay me out, today.
Took 4 days to verify my ID.
I deposited 30eu for 200% bonus and withdrew €100,-.

I ask for a withdrawal, and after 2 hours the money was in my Skrill account.
Looks good.

All went well, contact, pay-out, chat with customer service.
You can see when your bonus is cleared.

Casino software, is all okay.

Not a lot of Slots at Netent f.e..
The verification could take 2 days in stead of 4 days.
At the withdrawal options, there should be only symbols of withdrawal options and not from 'only deposit' options, like paysafecard.

There is no "only 18+ to gamble" -sign at their website.
Thats is immorale, that should be punished by the gouverment.

I think no 18+ sign is very negative.

They have many game providers. Fast and friendly support.

They are offering bonuses which are almost useless. Basically you are not allowed to play with active bonus money the half of the games they are offering. I know that many casinos are having this practice of not allowing some games while using bonus money, but I have never seen something like this. I wanted to cancel my bonus and withdraw my money back, but the support told me that this is not possible and I have to wait a full week!!! and my bonus will be canceled automatically. I was trying to withdraw my initial deposit without canceling the bonus, since I haven't made even a single spin but in order to do that i had to pay 20% from my deposit as fees! All this is just unacceptable. Never again.

Many games to choose from. I like PlayNgo software very much. Friendly and fast support.

Won 2999 euro on slots and cashed them out. Did the KYC check, but my withdrawals was only made 300 euros a day so it would take 10 days to complete it. And their tactics worked as I started playing some of the money up and made new deposits. Now I have 1670 euros on my account and I have withdraw some days ago and they have not processed anything.

I can see they have put my 1670 withdrawal up in 8 smaller amounts on their transaction site so I guess I will only get my money in small amounts again, when they starts to pay me. It is simply not ok. It could have been a favourite casino for me if they where able to pay out without delay.

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