VegasBerry Casino

VegasBerry Casino - Changing rules after withdrawal request

€800

I deposited on 11th january 150euros and got deposit bonus. The bonus had usual wagering and I finished it. When I wagered bonus I played 2 slots and I checked on same day what slots are not allowed. Go bananas was not forbidden. I won 3560euros. The casino changed bonus rules after I wagered bonus and after I requested withdraw. Now they removed all winnings for breaking rules because I played go bananas slot.

Go bananas was not forbidden when I played, they added it afterwards. Bing cached page still has page saved and it has NO go bananas forbidden.

Please go to bing cached page and check for yourself.
http://cc.bingj.com/cache.aspx?q=https%3a%2f%2fwww.vegasberry.com%2fterms-and-conditions&d=5026771405967587&mkt=en-US&setlang=en-US&w=2IW8ZWt9ElXt6SlbI1mqVNQfeR_V8Prh

VegasBerry Casino - Account is blocked for months, no further info

€3560

Hello...

I need help and don´t know how to do for that problem... In November 2018 I have total balance 161€. in my balance. and try to do withdrawals . but cannot log in

Have sending all documents many times. but get email about not correct. Then i try to contact with support online..many many times...don´t get any help.

And i can´t log in anymore.. my account It´s block now.... What should i can do..Please,

Thank you...

VegasBerry Casino - Delaying payment and not being honest

€161

Hello Askgamblers and Vegasberry casino

My Issue is that im not getting my withdrawal and isnt getting any information from the casino.

I did a withdrawal with using mastercard to withdrawal that was my option to withdrawal with. and contacted the support and got my account verfied and got this as a replay from them :
Hello Emil,

thank you for your email.

We are happy to inform you that your account is now verified.

Please standby for further contact regarding your withdrawal, you will receive an automatic email once it is processed.

Should you have any further concerns, questions or comments, don’t hesitate to contact our 24/7 customer service.

Sincerely,

Then they are saying they are handeling all withdrawals in 48 h . so when it have passed 72 h and several times asked the supportchat whats going on , i start to read more on the page and then its posted i cant withdrawal with mastercard , but it was still a option for me to withdrawal and the supportstaff have told ne several times that they have pushed the withdrawal with the financedepartment. But still i dont get any emails about i have the wrong withdrawal metheod that was my option when i did the withdrawal.

then after that i talked to the support and they are telling me to not cancel the withdrawal but ust wait.
then i contact the support again and emailed the [email protected] and asked them if i can use my skrillaccount insteed to withdrawal to. with out a replay from them . contact the support again and then get told from anouther person in support i need to cancel the withdrawal and start all over again and wait anouther 48 h. and they are telling me that they hope it would be resolved this weekend. then i open the support again a couple of hours later and asking them then i get told the finance department isnt working weekends. so i dont know what to do anymore with this site because last time i got to wait 72 h with out any information or get told i cant withdrawal with that methoed that was a option on their page to withdrawal with. It feels like this is a scam casino and i dont know what to do about it anymore . and how i would be able to get my money from them .

VegasBerry Casino - Stalling payment due to false remaining wagering!

Hi!!!!!!!!!!!!!!

I have big problem with this casino!!!!!!

I still wait on withdraw!!!!!! But casino write me, that I dont have complet wagering!!!!!! But I have complet wagering, what I have confirmation in mail from manager!!!!!!

So, first things :

Vip manager send me mail about bonus 150% :

Dear < name removed >,

VegasBerry VIP club is proud to inform you about a special April Promotion! Log in to your VegasBerry VIP account any time and claim one of the Bonuses we managed to aquire for you!

Bonuses we have available for you:

Deposit up to 50EUR/GBP/USD and get 50% Bonus on top of it!

Deposit between 50 and 100EUR/GBP/USD and get 75% Bonus on top of it!

Deposit between 100 and 350EUR/GBP/USD and get an amazing 100% Bonus on top of it!

And, finally, deposit between 350 and 700EUR/GBP/USD and get unbelievable 150% Bonus on top of your deposit!

This is a limited, 25 keyes only, VIP offer and is valid between 18.04.2016. and 23.04.2016. so claim it now!

Looking forward to see you in the VIP club!

And next mail :

Dear < name removed >,

Just to answer your question, wagering is 35 times the Bonus amount (only), not the deposit + bonus amout. This is one of the changes we made for our VIP players. Furthermore I also contated my boss and arranged for you to raise the max bet to 10EUR since you asked for the highroller Bonus. I hope this answers your questions, but if you have any more feel free to let me know. I am here for you 24/7!

And next :

Dear < name removed >,

I will have to add the Bonus manualy, since this a VIP offer.

There are few Slot which are excluded from all Bonuses, like Scrooge, Devil's Delight, Bloodsuckers and Dead or Alive.

PS. VegasBerry is currently offline due to updates and maintanace, I can let you know when it's over and it comes back up.

Looking forward to see you in the VIP club!

So ok, I make deposit 400 Eur and < name removed > give me bonus 600!

BUT – < name removed > immediately write me, that he make bad bonus, because I have every 100 eur with 125x wagering!!!!!!!!!!!!!!!!!!!

But < name removed > assured me, that this no problem , and if I will have complet wagering 35x, 21000, so you make manualy withdraw!!!!!

Joe write me mail too :

It was my pleasure 

I have to say there was a mistake from our VIP manager that he added bonus with wrong promotion what is a mistake that can never happen in VIP club and we will make sure it will never happen again. It was simply human mistake on what we simply could not influance.

I really appretiate your understanig of this situation and I can make you assure that all your bets are being watched and monitored in order to do manually lookover of bonus restrictions that you received. Due to this situation I hope that you will understand situation that we have to manually calculate your bets and only few people have authorized access to do so never the less we will do our best in order have your data on hands as soon as you will finish your wagering requirement.

I wish you best of luck and hope to see a nice withdrawal from you soon 

Kind regards,

So I play, and < name removed > confirmed that I have complet wagering :

Hi < name removed >,

I would like to congratulate you on yor win. You have successfully completed your wagering requirement indeed.

Please, since this withdrawal can not be completed as usual and will have to be done manually from our side, can you send your verification documents on [email protected] and finance department will contact you as soon as possible (within 24 hours).

VIP Brand Manager

< name removed >

And cashier confirmed my documents :

Dear < name removed >,

Thank you for sending us your documents.

We have received and confirmed the requested documents.

In order any winnings to be paid to you you have to create a withdrawal request. You will be able to do that once the bonus wagering is completed.

Please contact our friendly support if you have any further questions.

Kind regards

VegasBerry Cashier

[email protected]

So I still write to support, that I need make withdraw, but they still write me that I dont have complet wagering!!!!!!!! This casino not understand that support do mystake????? Or support -manager do this designedly??????

LAST MAIL FROM CASHIER :

Dear < name removed >,

Thank you for your email.

As you already have been informed you cannot make a withdrawal request because you have an active bonus. Once the wagering is completed you will be able to withdraw. Unfortunately because of the active bonus we cannot create a request instead of you too. Please contact our friendly chat support for more information.

Kind regards

VegasBerry Cashier

[email protected]

So – why i still not can make withdraw??????????????????????????

If it is serious casino – so please help me with my win!!!!!!!!!!!!!!!

Because this are rogue practic!!!!!!

I will wait your answer!!!!!!!!!!!!!!!

Bye!

VegasBerry Casino - No Payment!

€5765

I have requested a withdrawal of 1000 Euro on 02.02.2016. My account was already verified at this moment. According to their terms and conditions processing of a withdrawal may take up two business days. On 05.02.2016 I asked the support about my withdrawal and the prompt answer was that it will be processed today. Of course this did not happen ... The last reply I got from the support was "as soon as possible", the withdrawal is still pending. Unfortunately I belived them, means that currently I have no money and I am in serious problems because of that. Doing some research showed me that this delayed payments are a common issue with them.

VegasBerry Casino - Refused closing my account, overcharging on every deposit, terrible customer service

€1000

Firstly, I deposited £1000 in a series of deposits which I lost. Checked my bank statement and every deposit I made was overcharged as they deceptively use a voucher system, even though I chose the visa option. So this amounted to nearly £100 in extra charges. No mention in the terms and conditions. I emailed the customer service, asked for a refund and self exclusion as I have a problem controlling my gambling. Finally got a reply saying it was a payment error which they would resolve, and refunded me £70 to my casino account, as a bonus not cash.They ignored my exclusion request. I stupidly logged in the next day, and lost another £700 + extra charges again which they cclearly haven't resolved. Emailed them again twice, no reply, account still open, obviously hoping I'd deposit. Luckily someone on live chat agreed to exclude me despite being told the day before they couldn't exclude over chat and it had to be emailed. Overall a scam of a casino, terrible customer service, no player controls, and deceptively taking extra money. I ask for a refund of the £700 and the extra charges.

VegasBerry Casino - Unjustified Confiscation of Funds

£730

Do NOT play this casino if you want to be ripped off. I did a withdrawal of $1250 in total as that was what the casino said was my "withdrawable amount" and it got approved. However their bank rejected my card which was strange as it is happy to accept deposits! Then when the money got put into my casino account only $500 got put back in and the credits I had been playing with after I made the withdraw had disappeared! When I questioned them about it they said it was from a bonus which is incorrect as I didn't opt for a bonus nor did I have any remaining credits from a bonus, and usually the withdrawable amount is "$0.00" until you've played through that. If I wasn't entitled to the $1250 to withdraw then it wouldn't have originally allowed me to withdraw that much or say that that was my "withdrawable amount" and the remaining credits would've been forfeited the moment I did the withdraw. I have withdrawn the $500 now using my Skrill account and would like my remaining $750 that I was entitled to. I see other people have had similar issues. The support team are most unhelpful and take ages to reply. Stay clear at all cost!!

VegasBerry Casino - Delayed Withdrawal 3 Months

$750

I requested a withdrawal of €2,000 on 12th June 2015. I have not received payment despite chasing the casino multiple times via email and live chat.

VegasBerry Casino - Failure to process withdrawals

€3735

On Wednesday 9/9/2015, I deposited a total of £100 and was lucky enough to win £400 and created a withdrawal request. I spoke to Vegaberry's live chat to determine what documents were required to verify my account and I sent over the required documents for verification. I received a reply around 2 hours later confirming my account was now verified. On the 11/09/2015 I again spoke with live chat and asked why there was a delay in my withdrawal being processed. Carl, on live chat, confirmed to me that I would be paid on Monday 14th September as this is the next business day following the weekend. I then continued to deposit and play over the weekend and won a further three times totaling £450 and created 3 more withdrawal requests. I have since sent an email to the cashier department with no reply and spoke with Tom on live chat who although helpful can not seem to contact the accounts department. Please help me claim my winnings from Vegasberry, askgambers help in resolving this matter is greaty appreciated.

£850

Complaint Statistics

Resolved 9

Avg. Amount $ 1,802

Avg. Complaint Duration 9 days

Avg. Response Time 3 days

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Player rating

6.3/10 ● 15 reviews

Top reviews from our players

didi1982

1/10

Plenty of games... and live online casino, and there are live chat support, that can't help you...great !!!

This casino do NOT reply at all on any emails !
Live chat are outsourced....so they do not have anything to say or to do !!!
Been waiting for 2 weeks to get account verified......NO ANSWER !!!! And support can't help !!!....STAY AWAY !!!

emilerikzon

1/10

That the support is open 24/7

And they have some good games

and its easy to navigate on the site

The mainreason why they get 1 star is that i have waited now more then 48 h for my withdrawal and they are saying they handel withdrawals 24-48 h. And they support isn't giving any useful information and cant contact the payment department. and still don't get any answers about it and isn't any help the answers i getting. So i will never play on this casino again

So this is a casino that are saying a time frame and cant keep the time frame for withdrawals and in 2018 it shouldn't take more then 48 h to accept a withdrawal so this is the reason why they only get 1 star from me.

Zimbwa

10/10

Finally a casino with respect for themself.
Full score with stars and as a gambler all I have to say I highly recommend this casino.
24 hours chat service and I got a feeling they do care for their customers, quick response by chat and mail and great explanations.

Some slots missed, specially Divine Fortune but I'm sure they will all come with time.

Hi Zimbw, Thanks for your positive review, we are working to implement your favourite jackpots slots. Vegasberry Team

VegasBerry Casino 7 years ago

lillo81

9/10

I would like to share that you are my lucky site. I have been a player for years now and have had decent wins. I stopped playing for a while and have been back since a few weeks, first reason I saw changes in player care and even the bonuses looks more attractive than before. Second reason to try to win something again ;-)

I don't know honestly I have always enjoyed it, I hope it continues like this.

FoloF83

9/10

What attracted me to VegasBerry was their rather generous welcome bonus and on top of that, they offer weekly promotions which have gotten me to keep coming back so nice job, marketing. Most of the bonuses offered are deposit matches and free spins. They didn’t affect my play time. I’ve had only good experiences with their customer service so far so I hope that remains the same as the continue growing as a casino.

Nothing negative at the moment, but the bad experience can always happen ;-)

Hi, Thank you so much for your review. We work hard to always do the best to satisfy our players. As a small thank you please contact our Live Chat and we credit you a small bonus Best Regards

VegasBerry Casino 7 years ago

MeM2018

8/10

I really like the style of the casino, intuitive and fast. Many sudden bonuses, with one of the bonuses I have also won. No problem and fast to withdraw. Professional and kind guys of the live chat always ready to help you as best they can. Happy with the choice

Hi, Thank you for kind words. We are really glad that our hard work brings satisfaction to our players. As a small thank you please contact our Live Chat and we credit you a small bonus as a Thank you. Have a great day, Your Vegasberry

VegasBerry Casino 7 years ago

Ibra81