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VegasBerry Casino - Delaying payment and not being honest

RESOLVED

Complaint Info

Disputed casino

VegasBerry Casino
Posted on November 30, 2018

Hello Askgamblers and Vegasberry casino

My Issue is that im not getting my withdrawal and isnt getting any information from the casino.

I did a withdrawal with using mastercard to withdrawal that was my option to withdrawal with. and contacted the support and got my account verfied and got this as a replay from them :
Hello Emil,

thank you for your email.

We are happy to inform you that your account is now verified.

Please standby for further contact regarding your withdrawal, you will receive an automatic email once it is processed.

Should you have any further concerns, questions or comments, don’t hesitate to contact our 24/7 customer service.

Sincerely,

Then they are saying they are handeling all withdrawals in 48 h . so when it have passed 72 h and several times asked the supportchat whats going on , i start to read more on the page and then its posted i cant withdrawal with mastercard , but it was still a option for me to withdrawal and the supportstaff have told ne several times that they have pushed the withdrawal with the financedepartment. But still i dont get any emails about i have the wrong withdrawal metheod that was my option when i did the withdrawal.

then after that i talked to the support and they are telling me to not cancel the withdrawal but ust wait.
then i contact the support again and emailed the cashie­[email protected]­ega­sbe­rry.com and asked them if i can use my skrillaccount insteed to withdrawal to. with out a replay from them . contact the support again and then get told from anouther person in support i need to cancel the withdrawal and start all over again and wait anouther 48 h. and they are telling me that they hope it would be resolved this weekend. then i open the support again a couple of hours later and asking them then i get told the finance department isnt working weekends. so i dont know what to do anymore with this site because last time i got to wait 72 h with out any information or get told i cant withdrawal with that methoed that was a option on their page to withdrawal with. It feels like this is a scam casino and i dont know what to do about it anymore . and how i would be able to get my money from them .

AskGamblers
Posted on November 30, 2018

Dear @emilerikzon,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on December 2, 2018

I have got a Email now that i have been paid , But was told they wasnt working weekends so thats also rather strange.

But i consider this finished now,

AskGamblers
Posted on December 6, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

VegasBerry Casino Complaints

  • 9 of 13 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,802 USD avg amount

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