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VegasBerry Casino - Unjustified account closure with a pending €800 withdrawal

RESOLVED
Posted on February 1, 2019.

i have deposit 50€ with 150‰ bonus i have completed the wager requirements and i have withdraw 800€ on 26th january, before i have sent all the documents to proof my id and credit card.
i wait for more than 2 working days contact live chat for many times and they said everything was ok, but financial department will contact me but everything was ok.
now i try to login and say to contact support.
i want to know what i should do receive my withdraw...
is this a fake online casino or not? i need an answer

AskGamblers
Posted on February 12, 2019.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on February 12, 2019.

well it passed 12 days and still don't have a credible answer they just say they are investigate. but they close my account without any credible reason, will give them a second chance hope they answer me.

AskGamblers
Posted on March 8, 2019.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on March 8, 2019.

the case was solved after more than one month they put the money back in my casino account but there support doesn't sent any message saying that the case was solved.
i think they have to improve there support because is very important the communication between players and casinos.

AskGamblers
Posted on March 11, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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