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Vegas Palms Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 37 reviews
6.9/10
37 reviews
Complaint Response 11 complaints
3 days avg. 11 complaints
What we like
  • Variety of games available
  • Download, instant play, mobile version
  • 24/7 customer support via live chat, e-mail and phone
  • Phone support
  • SSL encryption
  • Proven fair by eCogra
What we don’t like
  • Restricted to US players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Vegas Palms Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.vegaspalms.eu
Established
2000
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, French
Casino Type
Download, Instant Play, Mobile

Vegas Palms Casino is the official online casino of the Fortune Lounge Group. It features online slots and other casino games powered by the well-known Microgaming software platform. The casino uses a simple instant-play interface and operates in 3 languages English, French, and Deutsch. Vegas Palms Casino is licensed by the Malta Gaming Authority.

Restricted Countries

Because of some strict regulations, Vegas Palms Casino does not accept players from the United Kingdom, the United States, Belgium, Denmark, France, Israel, Spain and some other countries. To see the whole list of the restricted countries, players need to consult the casino support team.

Mobile Gaming

Players can access mobile casino via mobile web browser or by downloading the casino mobile app available on the Apple, Android, Windows, and Blackberry app stores.

Security and Fairness

Ensuring that players can deposit funds and withdraw their winnings efficiently and safely is of the extreme importance to Vegas Palms Casino. Therefore, the casino offers a combination of the finest 128-bit digital encryption technology to ensure players can make safe and efficient transactions.

Vegas Palms Casino has eCogra’s Seal of Approval which means that the games are fair and all monetary deposits are safe. Moreover, it proves that the casino operates honestly and behaves responsibly.

StallCation

Complaints

Read the complaints other players have left for Vegas Palms Casino. Learn more about complaints.

Show all complaints
Vegas Palms Casino - Quite frustrated with a delayed withdrawal
hello so i won $1000 on Aug 28 and proceed to do my withdrawal i sent in the necessary document needed i got no e mails saying we got your documents i logged on to my account and they said i need to upload my documents so i did that i had pre paid cards on my account which i did not need to add which i found out after contacting support 3 times cause they dont tell u what documents u need from then i called in this time to talk to support and that was just a bigger headache they just kept telling me that they need these 3 cards with i kept telling them i dont have them anymore as they are old bank cards after been on the phone for an hour with them i asked to talk to the pit boss on and i got an answer out of him asking me to go to the bank and get a letter saying those were my cards but are no logger active so i did that and he got my documents accepted finally 4 days after my withdrawal i called 24 hours later and asked them just on my status of my account and they told me i need to change my withdrawal choose cause it was rejected they said my card is blocked when i asked so i called my bank and talked to them and they said nothing is wrong with your visa not sure why they said its blocked so i called the casino and asked them this and they said that i have to change it so then i gave them all my swift info for it to go into my account i waited another 24 hours to call them when i did i just wanted to make sure my banking info was changed it was not i asked then customer support the other kinds of withdrawals she told me some i said ok thanks not once did i ask her to change my banking info to eco but she sent the banking team that info then when i told her i did not ask for that she disconnected the chat and when i tried to reconnect to chat i was unable to so i dont know what to do about this anymore i frustrated to very end and i try e mailing them but i never get a response
staus Resolved
$1000
Vegas Palms Casino - Stalling withdrawal €900
Hello, I am sending this complaint because vegas palms casino is stalling my withdrawal. I am playing on this casino for several months and deposited thousands of euro's and never cash out anything. On the 27 of july i made 2 deposits of €200 and after playing whole day i ended up with a balance of €900 and decided to withdrawal this amount. After more than 24 hrs that i made this withdrawal i asked in the chat why my withdrawal is till pending and i was told pending time is 24-48 hrs. In the chat sometimes have to wait for 10-15 minutes to get an answer. I told that in the review of this casino on askgamblers it says pending time is 24 hrs but he/she said again pending time is 24-48 hrs. So i waited another 24 hrs and looked in my account and nothing changed. I went back to the chat and asked why it's still pending and now he/she told me that the payment team doesn't work in the weekend. On monday after my withdrawal was pending for over 84 hrs i looked in my account and i don't see the withdrawal anymore and thought it has been sent to my creditcard. 24 hrs later i asked in the chat when i should receive my funds and got told i need to sent documents to [email protected]. So for about 108 hrs i didn't receive any email from them that they need my documents i couldn't even upload it in my account. So this same day i sent them the documents (picture of my id card from both sides,picture of my credit card from both sides and a bank statement). I received back an automatic email that they received it and the department will check them and i will hear back from them in 24-48 hrs. After waiting for about 48 hrs i received an email that i have to sent a selfie from me holding my id card and a electric bill or bank statement with my name and adress. So i made a selfie and sent a picture of me online banking with my name and adress and my account number in the screen. Again almost 48 hrs later they ask me again to sent in the same as last time. I have sent the documents to both their email adresses [email protected] and [email protected]. In about 8 hrs from now the total time passed since my withdrawal is 11 days. I have read some complaints on askgamblers and i see that i am not the 1st one with this problem. I kept all the emails that i have sent and received wich i can sent to you if you need it. I hope this complaint is solved soon because waiting 11 days i think is insane and still they haven't verified my account so how much longer is it going to take for me to receive my funds. Regards, Remy van der linden
staus Resolved
€900
Vegas Palms Casino - Contradiction statements from Vegas Palms Casino support team making too much delay to process my withdraw request $600!
Hello Askgamblers, My name is Mohammad < surname removed >,I love to play online casino games and betting.On 20th November I registered an account with Vegas Palms Casino and I claimed welcome bonus after deposit.I found that only Microgaming games available for play.Well,I then played different slots several hours and finished wagering requirements.But I decided to continue playing and I had great fun.Finally I requested withdraw $600 and signed out.The next day I got an email from security team asking my documents for verification.So,I sent my all requested documents immediately and later on I had received acknowledgement reply which stated that they received my all documents and asked me to wait 24 to 48 hours for verification done and process my withdraw request.(All correspondences added with my complaint).So,after couple of days, I went to live chat to know when I will receive my payment $600.The support team member "Mita" admitted that my withdrawal was busy with Banking team and after checking everything they will process my payment into my preferred method.Very fair conversations with Mita satisfy me that I am receiving my payment soon where terms and conditions stated withdrawal processing takes 24 hours.But unfortunately I didn't receive my payment that day and I thought they will process next day.So,next day at night time I went to live chat where I still didn't received my payment yet!.Surprisingly support team member "Brandon" admitted they didn't receive my documents,so I showed him the acknowledgement reply which proofs they must received my documents.After that Brandon told me my documents are still pending for review and I have to wait 2 more business days to process my withdrawal request.Next day I went to live chat again to check everything in order.But another support member "Anthi" reported me that my documents didn't reviewed yet and she added my documents with urgent list for review and gave me warm congratulations for my winning.Again next day at night time I went to live chat again where my payment didn't received and I got support team member "Nicolette" who surprisingly admitted that they never received my documents,so my withdrawable balances reversed back into my casino account and requested to send my documents again into mentioned email address!!WTH??I had sent my documents couple of times previously where everyone admitted my documents are in order and I will receive my payment within shortly.I felt very bad experiences and I had sent my documents again into [email protected] and [email protected] and also received another acknowledgment reply that they had received my documents accordingly and request to wait another 24 to 48 hours for review process.These ways I had waited over 120 hours but didn't received my payment $600 yet!I have reviewed same trouble with other players had experienced which bring me here to complaint all about.So,dear Askgamblers,could you help me regarding my trouble please?Thank you.
staus Resolved
$600
Vegas Palms Casino - Money Deducted From My Account
Hi everyone ! So, here's my issues with Vegas Palms Casino... Every weeks I log into the casino and never had a problem, actually it was one of my favorite Online Casino... untill today ! i was playing on the casino when I receive a email from them saying that they took money out of my account for an error in receiving the money, If I had questions I just had to contact the casino desk. So I checked on my credit card and the money was taken, as usual with no problems. I went on the Chat and they told me they tried to contact me for months and sent me a thousand mails with no answer and that months ago I did a deposit that didn't pass. First she said it was on August with Visa, InstaDebit or E-Check, the thing is that I never used not of them. Always mastercard or Ukash. So I told her it was impossible and that it must be a problem somewhere ! Like I said, I log into the casino every weeks, never changed my phone number or email and they tried to reach me for months ??!! I never got a call or an email concerning this till today. She said she's gonna send me the reports and stuff but again, nothing. So I went on the Fortune Lounge support center trying to understand what it's all about and the guy said it was in January (not August) from another banking method that I don't use either ! Seriously ? I asked him many times for proofs, reports or anything concerning this and nothing !!! They obviously had the wrong infos or something... I checked my account history and my banking methods and still can't find anything about this ! They're not able to explain to me what happen but still don't wanna give me back my money ! Now, I just don't know what to do... If someone Can help me with that... Thank's ! p.s. I have evidences and proofs that I Can send if anything.
staus Unresolved

Complaint Statistics

Resolved 7
Avg. Amount $ 589
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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Player rating
6.9/10 37 reviews

Top reviews from our players

Vegas Palms Casino is one of the best casinos in my opinion. I play mostly slots, so I can only comment this part of the casino.

I tried most of the games the casino is offering. They are cool, having in mind that they are from Microgaming. I like Hitman very much because you can win big money with its multiplier. This was my case when I first played here. I read that Hitman is a really good slot, so I thought I should give it a try. My deposit of 50$ was first doubled by the promotion and from 100$ I made 320$ only playing Hitman. Unfortunately, I easily lost most of the money I made. When I completed my wagering requirements and could have withdraw I only had 40$ in my account. So I continued playing and lost all my money.

The casino has very good promotions- very very good. Every day they have new ones and it seems like today’s promotion is always worse than tomorrow’s and always better than yesterday’s. I it offers really interesting promotions, which keeps me as a customer.

I did not have any problem, so I did not need their support team. However, I heard from a friend of mine that it took a while ( 7-8 days) to withdraw his money, which is a lot in my opinion.
The website is very welcoming. There are 400 games that you can play, so everybody can find their favorite. From these 400 games, almost 200 are slots, which I really enjoyed, being my favorite.

As a conclusion I would like to recommend everyone this casino. I did not hear a lot of people complaining about it and it definitely offers some nice promotions.

My ratings are as follows:
Support: do not really know
Software: 10/10- I love Microgaming
Security: 8/10- like any other casino
Finance: 7/10
Bonuses: 9/10- there can always be an improvement
Terms&Conditions: 9/10

Vegas palms casino is another good Microgaming casino, with what I had good experience, and also they a part of good group of casinos - Fortune Lounge. So, I like their website and 100% bonus, I made my deposit of 50$, and start with cool 100$ balance.

With this balance I can play even big bets with usually, like 1$-1.25$ per bet, its becoming interesting. So , as you know I had my bunch of games, and I just tried them, on Hitman in feature I can win big- 300$, and with balance of 380$ I just visit supe it up and start play 1.50$ per bet. I like this slot for one thing- 3 scatters giving you 25 free spins with huge x6 multiplier. But luck wasn't on my side, and I lost to 200$ and leave this slot.

After it I just decided give a shout to Dark knight, big jackpot game, and got some nice features, and had 450$ after meeting my wagering requirements. I cash out 350$ immidiately, and left 100$ just for play. If i win big, I always left some balance to play with. I lost this 100$ very quickly playing 1$ bet in dolphin cash, absolutely no luck. But there 350$ waiting me, and I was happy with getting play time and some nice amount of money.

In live chat I ask email where to send docs, I send it, one day took to approve it, and two days to cash out. 3 days in total, not bad result.
Here is a marks:
Site: 9/10 i like how its looks, really
software: like always for Microgaming 9/10
support: friendly and cool stuff in this casino, 9/10
Cash out: 3 days, its not long, but a bit long for Moneybookers. I can give them only 7/10
Total: 8.5/10 I like this casino, even a bit more than casino rewards casinos, but again, nothing really impressive here.



I recently played at Vegas Palms Casino. To start, I enjoyed this casino visuals, they are exciting and luring. The layout of their website is what influenced me to make a deposit.

After download the software and loading up the casino, even the welcome screen was exciting. I was stoked to start my session. Ok, so I started by depositing 40$ and accepted a bonus of 200% which isn't all that common for Microgaming based casinos. My starting balance was 120.
I began to complete my wagering requirements on slots (Thunderstruck 2), within my first few spins my balance was about 196, I then decided to max bet hoping to hit at least one more good spin.
Unfortunately my balance quickly ran low. With only 40 left in my bonus balance I headed over to a black jack table to try and recover, I ended up getting my balance slightly over 120 when I decided to head over to the roulette table where I chased losses into a bust. It happens.

I must say I lost my funds before I was completely satisfied, I don't mind losing however I do enjoy a satisfying session. I'm not exactly sure how I feel about this casino, I think I expected more play so I'm slightly disappointed ( If i remember correctly my session lasted under 40 mins). I've made deposits of 20 with a 100% match and busted but played for 2 to 3 hours some even a few days. It's possible that it just wasn't my day but I still wont be returning.

I didn't make a withdrawal or have any real reason to contact support so I wont be summing things up with the usual simple ratings. What I can say is this casino seems safe, it uses Microgaming software, they offer above average bonuses, they have an exciting layout and a wide range of deposit/withdrawal options for just about anyone, anywhere.

Inactive user

Vegas Palms is one of the best casinos out there! They offer a variety of games such as Slots, Videos Slots, Blackjack and other table games as well as unique games like scratchcards and Keno. (35)

Through my experience I`ve started with a 400% up to $200 using Ecocard and I must say it was well worth it. (57) I had many hits on Video Slots. Some of the Slots I`ve played were Lucky Stars, a video slot composed of Zodiac symbols depicting all four elements, Air, Fire, Water, and Earth. The Wild symbol is the White Globe which doubles your wins when substituting and lastly The Zodiac Wheel are scatters (109) which enables the player to go into a bonus round (119) should 3 or more wheels land anywhere.

The lucky player is given a choice of one of the 12 zodiacs and a wheel spins. Should it land on the player`s choice an option for either a Lucky Star bonus or 15 more Free Spins are given. Regardless of the players decision they would be given 7 Free Spins initially for the bonus trigger.

Did I mention that all Free Spins within this unique video slot are multiplied by 3x. (198) Another Video Slot that interested me was Tomb Raider - Secret of the sword! (211) i could tell you it paid a bunch when collecting those passports on each centre reels as it triggers a Global adventure bonus. When entering this bonus you are given places to travel. (244) Each location has 6 objects, each one containing prizes, a special option (Win All, Entry into the shootout or a big payout) and 2 traps that end the bonus if both are collected. Do not worry, sometimes there are random encounters with your Nemesis that might give you another chance to (295) continue your quest!

For all new players out their, there is a 200% match up to $100 (wagering is 30x) and if you decide to use a web wallet (Ecocard, Moneybookers, Neteller, etc.) you will gain 10% more. Overall, I would recommend this casino as this was my first casino that has paid very handsomely in terms of wins and bonuses!!!

Support: 9/10
Deposits: 10/10
Bonuses: 9/10
Software: 8/10
T/C: 9/10
Withdrawals: 10/10

Good Luck to all of you out there!!!

Vegas Palms casino is the same casino company that run all kinds of casinos like Royal Vegas, 7 Sultans. They are the Fortune Lounge company who make good free offers all the time for their casinos so you can try them out. They normally come up with very innovative ways to encourage you to play like free spins, free playing time and lots more. However, Vegas palms has not had these offers and all they seem to do is give deposit bonuses which are far and away better than anything else.

The casino is bright and cheerful and it is good fun to play. It is a Microgaming Viper platform and you can play a huge variety of different games. There are over 390 games on the platform and you can get the best casino games from blackjack, roulette, craps and everything else. Standard casino rules apply where the odds are good. There are multiple versions that you can play and that includes games like spanish blackjack and bonus blackjacks. The roulette table is also very playable. The slot games have a good variety although there is a lot of low quality slots in my opinion. Over 180 games are slots, and I think it is overweight in that area. They would be a lot better off having more variety of games that are good to play. Still, games like Lord of the Rings progressive slot is very good fun with top quality animation and gameplay. This is certainly a very reliable and trustworthy casino to play with. The customer service is very quick and helpful and actually is around all the time to help. As mentioned before the bonuses too are good – there is 200% on your deposit to start you off at an average 30 x wager. Overall I like this casino – its a Fortune Lounge so it gets high marks from me at 8/10.

Vegas Palms Casino is powered by Micro Gaming. Their lay out of their home page is slightly different to other typical Micro Gaming casinos but the software is exactly the same. There is an instant flash player here so you don’t have to download their software if you don’t want to.

I registered but I didn’t make a deposit straight away. Then I received an email from them stating I could deposit as little as £5 and still be eligible for their first deposit bonus of 100%. Anyone who is a regular at Micro Gaming casinos will know the standard minimum deposit at most of these casinos is £20 so I did think this was a little strange so I thought I would contact Live Help. I wasn’t actually considering depositing only £5 but it was just nice to know. It was a different story through Live Help though. They were adamant that their minimum deposit was £20. I told them I had an email which directly from them, it wasn’t through a third party and the link in the email directed me straight to their site where it also said the minimum deposit was £5, I even gave them the link but they refused to accept that this was from them?? So I am guessing the minimum deposit is £20 even if they send emails saying otherwise.

I was always going to make a deposit here, it just would have been nice of them to follow through on their advertising. I made a deposit of £20 and in order to claim your bonus money here it is slightly different, you have to do through an option on their online site. The service works fine though and the money was credited to my account. I enjoyed playing the games here but wasn’t fortunate enough to meet the wagering requirements. A few days later they sent me an email saying I had been awarded a free £10 which was waiting in my account for me. I didn’t win but thanks anyway Vegas Palms.

Nothing really stood out to me at this casino to make it any better than any other Micro Gaming casinos and I can definitely think of a lot more casinos that I would rate higher than this one but never the less, its a trustworthy casino with a good selection of games and promotions.

Vegas Palms was my first Fortune Lounge casino! At the time I joined it, I didn’t know that this group of online casinos, all powered by the most famous gaming platform – Microgaming, is so famous among the gambling world, but in 2009 they were still a serious force! Do not expect me to be the biggest fan of the Fortune Lounge Group – I just don’t like it but my purpose was always one and the same – to give you the truth!
The only thing that makes me mad about them is that after so many years they still have the same stupid slogan on their website – Free casino download?! Hey, are you nuts? How, in the name of the Lord, is possible to say such an idiotic thing to your clients? Or maybe the casino management was expecting to pay them for the great opportunity to have a software, through which we can give them more money??? The whole marketing department of the Vegas Palms casino must be fired immediately!
Except this misunderstanding, which I have explained above, there are only positive things to say about this casino. The support – both e-mail and live chat, are offering a good service to the customer, although their sense of humour is below the zero! The promotions are not bad at all, especially the welcome bonus – 200% match for the first deposit up to 100 credits! To be honest, 200% match up to 100 is something that is rather hard to find among the Microgaming casinos, which is easy to explain – they already got the best platform, why do they also have to be the best in something else? Although I didn’t managed to win much money there I made some withdrawals, and except the first one, which took 10 days to be completed, the others were in reasonable timeframes!
So, to summarize I will use some simple rating scores:
Support: 7/10
Software: 10/10
Security: 7/10
Finance: 7/10
Bonuses: 7/10
Terms&Conditions: 9/10

Overall: Good and safe online casino!


Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

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