I am sending this complaint because vegas palms casino is stalling my withdrawal.
I am playing on this casino for several months and deposited thousands of euro's and never cash out anything.
On the 27 of july i made 2 deposits of €200 and after playing whole day i ended up with a balance of €900 and decided to withdrawal this amount.
After more than 24 hrs that i made this withdrawal i asked in the chat why my withdrawal is till pending and i was told pending time is 24-48 hrs.
In the chat sometimes have to wait for 10-15 minutes to get an answer.
I told that in the review of this casino on askgamblers it says pending time is 24 hrs but he/she said again pending time is 24-48 hrs.
So i waited another 24 hrs and looked in my account and nothing changed.
I went back to the chat and asked why it's still pending and now he/she told me that the payment team doesn't work in the weekend.
On monday after my withdrawal was pending for over 84 hrs i looked in my account and i don't see the withdrawal anymore and thought it has been sent to my creditcard.
24 hrs later i asked in the chat when i should receive my funds and got told i need to sent documents to email@example.com.
So for about 108 hrs i didn't receive any email from them that they need my documents i couldn't even upload it in my account.
So this same day i sent them the documents (picture of my id card from both sides,picture of my credit card from both sides and a bank statement).
I received back an automatic email that they received it and the department will check them and i will hear back from them in 24-48 hrs.
After waiting for about 48 hrs i received an email that i have to sent a selfie from me holding my id card and a electric bill or bank statement with my name and adress.
So i made a selfie and sent a picture of me online banking with my name and adress and my account number in the screen.
Again almost 48 hrs later they ask me again to sent in the same as last time.
I have sent the documents to both their email adresses suppor[email protected]asinodesk.com and firstname.lastname@example.org.
In about 8 hrs from now the total time passed since my withdrawal is 11 days.
I have read some complaints on askgamblers and i see that i am not the 1st one with this problem.
I kept all the emails that i have sent and received wich i can sent to you if you need it.
I hope this complaint is solved soon because waiting 11 days i think is insane and still they haven't verified my account so how much longer is it going to take for me to receive my funds.
Remy van der linden