Vegas Palms Casino

Hello, I am sending this complaint because vegas palms casino is stalling my withdrawal. I am playing on this casino for several months and deposited thousands of euro's and never cash out anything. On the 27 of july i made 2 deposits of €200 and after playing whole day i ended up with a balance of €900 and decided to withdrawal this amount. After more than 24 hrs that i made this withdrawal i asked in the chat why my withdrawal is till pending and i was told pending time is 24-48 hrs. In the chat sometimes have to wait for 10-15 minutes to get an answer. I told that in the review of this casino on askgamblers it says pending time is 24 hrs but he/she said again pending time is 24-48 hrs. So i waited another 24 hrs and looked in my account and nothing changed. I went back to the chat and asked why it's still pending and now he/she told me that the payment team doesn't work in the weekend. On monday after my withdrawal was pending for over 84 hrs i looked in my account and i don't see the withdrawal anymore and thought it has been sent to my creditcard. 24 hrs later i asked in the chat when i should receive my funds and got told i need to sent documents to [email protected]. So for about 108 hrs i didn't receive any email from them that they need my documents i couldn't even upload it in my account. So this same day i sent them the documents (picture of my id card from both sides,picture of my credit card from both sides and a bank statement). I received back an automatic email that they received it and the department will check them and i will hear back from them in 24-48 hrs. After waiting for about 48 hrs i received an email that i have to sent a selfie from me holding my id card and a electric bill or bank statement with my name and adress. So i made a selfie and sent a picture of me online banking with my name and adress and my account number in the screen. Again almost 48 hrs later they ask me again to sent in the same as last time. I have sent the documents to both their email adresses [email protected] and [email protected]. In about 8 hrs from now the total time passed since my withdrawal is 11 days. I have read some complaints on askgamblers and i see that i am not the 1st one with this problem. I kept all the emails that i have sent and received wich i can sent to you if you need it. I hope this complaint is solved soon because waiting 11 days i think is insane and still they haven't verified my account so how much longer is it going to take for me to receive my funds. Regards, Remy van der linden

$1,000

Stalling withdrawal €900

Contradiction statements from Vegas Palms Casino support team making too much delay to process my withdraw request $600!

€900

Hello Askgamblers, My name is Mohammad < surname removed >,I love to play online casino games and betting.On 20th November I registered an account with Vegas Palms Casino and I claimed welcome bonus after deposit.I found that only Microgaming games available for play.Well,I then played different slots several hours and finished wagering requirements.But I decided to continue playing and I had great fun.Finally I requested withdraw $600 and signed out.The next day I got an email from security team asking my documents for verification.So,I sent my all requested documents immediately and later on I had received acknowledgement reply which stated that they received my all documents and asked me to wait 24 to 48 hours for verification done and process my withdraw request.(All correspondences added with my complaint).So,after couple of days, I went to live chat to know when I will receive my payment $600.The support team member "Mita" admitted that my withdrawal was busy with Banking team and after checking everything they will process my payment into my preferred method.Very fair conversations with Mita satisfy me that I am receiving my payment soon where terms and conditions stated withdrawal processing takes 24 hours.But unfortunately I didn't receive my payment that day and I thought they will process next day.So,next day at night time I went to live chat where I still didn't received my payment yet!.Surprisingly support team member "Brandon" admitted they didn't receive my documents,so I showed him the acknowledgement reply which proofs they must received my documents.After that Brandon told me my documents are still pending for review and I have to wait 2 more business days to process my withdrawal request.Next day I went to live chat again to check everything in order.But another support member "Anthi" reported me that my documents didn't reviewed yet and she added my documents with urgent list for review and gave me warm congratulations for my winning.Again next day at night time I went to live chat again where my payment didn't received and I got support team member "Nicolette" who surprisingly admitted that they never received my documents,so my withdrawable balances reversed back into my casino account and requested to send my documents again into mentioned email address!!WTH??I had sent my documents couple of times previously where everyone admitted my documents are in order and I will receive my payment within shortly.I felt very bad experiences and I had sent my documents again into [email protected] and [email protected] and also received another acknowledgment reply that they had received my documents accordingly and request to wait another 24 to 48 hours for review process.These ways I had waited over 120 hours but didn't received my payment $600 yet!I have reviewed same trouble with other players had experienced which bring me here to complaint all about.So,dear Askgamblers,could you help me regarding my trouble please?Thank you.

Unable to request a small $100 withdrawal

$600

Well I am on a bad streak with Casinos this month I have never experienced any problems anywhere then they all come at once I signed up for Vegas palms sometime last month in October I got an email promotion Last Thursday for 10 free spins Managed to win $4 then went on break da bank again and got up to over $100 wagered and requested a cashout.. This was 5 days ago still not verified my documents that i sent the same day not only this but i got told that i would have withdraw to another method as mastercards don't allow withdraws which is fine so i used my skrill account. Then after another few days i contacted support to ask whats the hold up only then after around 7 days total i get told i would need to make a deposit with this new method to withdraw to it *sigh* so fine went to go ahead and do that but error? with my skrill (see attached) so i tried Neteller *error* and my other visa card *Error* SO what am i suppose to do i asked I can provide a screenshot of each and every one of the methods but there just not accepting it. live support was so bad it could of made me cry Please help

Stalling my verification and payment

$90

hey there ive won 2,500 dollars at vegas palms i was not aware u had to verify for identification to get your payment i have now sent them to docs and they didn't accept them and said they had to be a certain quality and clear and readable how ever they didn't tell me this till 48 hours after the 48 hours i already waited for the payment to clear pending process so i got my passport and got a good copy of it clear and readable and same with my utility bill and re sent them, haven't herd back yet and all i want is my winnings that im entitled to collect as i withdraw through skrill money bookers and is meant to take 24 hour to get the payment in your account, they have lead me on for over 5 days now i have sent them a colour copy of my drivers licence passport and to different power bills with my name and address clearly stated on them, basically if its not one thing it is another i've done everything they have asked from me and still not good enough please help me your sincerely jarred ridd

Vegas Palms Casino wont pay $600 of winnings

$2,500

After having to send verification documents to have my credit card unlocked I won $600 from vegas palms that i then tried to deposit in my bank account. They said they require the documents I already sent them so I sent them again as an attachment and made sure it sent as I checked in the sent folder and the attachments were there. They are now saying they didn't receive the attachments when I am sure they sent. I've included a screen shot of the mail i sent with the attachments they said they didn't get. What do I have to do to get the $600 dollars that they rightfully owe me?

For no legitimate reason, Vegas Palms Casino locked my account when I won $77,000.

$600

I won $77,000 on Vegas Palms Casino, and when attempting to withdraw $30,000, the casino locked my account and are refusing to acknowledge any of my attempts of contacting them. This was the only account I have ever made with this casino. I have never come across a casino that is as much of a scam and rip off as what Vegas Palms Casino has proven to be ! I have read other players comments stating that they had actually breached the casino's terms and conditions, so they were refunded the amount deposited and their account was then locked. I did not breach any of the casino's terms and conditions, I was locked out of my account, and was not even refunded my deposit ! I cannot think of any reason for the casino to have done this, other than that they simply just didn't want to pay me the winnings that I am entitled to !

Money Deducted From My Account

Hi everyone ! So, here's my issues with Vegas Palms Casino... Every weeks I log into the casino and never had a problem, actually it was one of my favorite Online Casino... untill today ! i was playing on the casino when I receive a email from them saying that they took money out of my account for an error in receiving the money, If I had questions I just had to contact the casino desk. So I checked on my credit card and the money was taken, as usual with no problems. I went on the Chat and they told me they tried to contact me for months and sent me a thousand mails with no answer and that months ago I did a deposit that didn't pass. First she said it was on August with Visa, InstaDebit or E-Check, the thing is that I never used not of them. Always mastercard or Ukash. So I told her it was impossible and that it must be a problem somewhere ! Like I said, I log into the casino every weeks, never changed my phone number or email and they tried to reach me for months ??!! I never got a call or an email concerning this till today. She said she's gonna send me the reports and stuff but again, nothing. So I went on the Fortune Lounge support center trying to understand what it's all about and the guy said it was in January (not August) from another banking method that I don't use either ! Seriously ? I asked him many times for proofs, reports or anything concerning this and nothing !!! They obviously had the wrong infos or something... I checked my account history and my banking methods and still can't find anything about this ! They're not able to explain to me what happen but still don't wanna give me back my money ! Now, I just don't know what to do... If someone Can help me with that... Thank's ! p.s. I have evidences and proofs that I Can send if anything.

Unresolved

Refer a friend bonus is not given

Hello! I invited a friend of mine to this casino. Then, I was informed from my friend, he used the special link in his e-mail, and he did correctly everything! He already got his Refer a friend bonus for this. (10 eur) So It's an evidence! First time, the casino said I wont get the RAF bonus, because my friend didnt registered correctly, It's simply not true! Then, The casino promised, his management will invastigate it (mail nr.: 08B-1BF36434-02E3), but nothing happened! Again, my friend already got the RAF bonus! How can the casino explain it?

Unresolved

€50

Vegas Palms Casino Complaint Stats

Resolved 7 / 11

Avg. Amount $589

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

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Player Rating

6.9/10 ● 37 reviews

Top reviews from our players

LilianInThaHouse

11 years ago

5/10

Vegas Palms Casino is run by Microgaming software. Microgaming is a great software company which offers the biggest number of slot games than any other software provider. Their games are very fun with great graphic and bonus rounds.

Still for me the best video slot games don’t come from Microgaming but from Playtech. Still that’s no reason why I shouldn’t have an account in almost every casino that offers Microgaming software.

Vegas Palms Casino is among the last casinos I joined. The main reason for that was because I found on some affiliate site that this casino offers a 10 euros no deposit bonus for new players. Off course I couldn’t resist the no deposit bonus and I decided to make an account here. The looks of their home page is very good and I especially like the choice of colors that are pleasant to the eye.

But the no deposit bonus wasn’t added to my account after registration. This has happened to me so many times and I really hate it. I decided to contact their live chat support. They have a really good and fast live chat support and their operator was instantly on line. He explained to me that this no deposit bonus was expired.
I was disappointed because I didn’t find any info on the affiliate site how long did this exclusive bonus offer for new players last. Their sign up deposit bonuses didn’t seem that tempting and I still haven't made a deposit here. I had some problems with 7 Sultans casino in the past and they closed my account for no reason so I decided to uninstall this software and forget about Vegas Palms Casino

Overall

Vegas Palms Casino maybe a good and safe casino. I had some problems with the casinos from this group and I can't recommend it. On the other hand there are so many other Microgaming casinos where I never had any problems so this is not a big deal for me.

MiltonW

7/10

Since I can't edit my previous comment, I'll add a new one. Almost as soon as I posted my rant, the Fortune Lounge rep contacted me. Probably coincidence, but he helped me out, and so I'll give them the benefit of the doubt. They got their accreditation back at casinomeister, so I hope everything will work out, and they'll be as good as they were.

MiltonW

1/10

This used to be a good casino. I guess they have new management who have other ideas. They now treat you like scum. Reps do not respond, live chat is clueless.
Avoid this one, and probably all Fortune Lounge casinos.

swati

8/10

Vegas palms casino was established in 2000 and it is licensed by jurisdiction of Malta.

It's a very nice casino and very loyal to the members of it as it provides various games with various bonuses so that every member love to play it with more confidence in it.

I downloaded this casino but when I start downloading it a virus was attacking to my system this type of notification come to my system and I found very risky to download it. So I took a help from customer service executive and explained them all my problem. He helped me by mailing me the upgrade version of this casino software and I downloaded it and deposited the money from master card.

It provides two types of bonuses one is $50 when I refer this casino to my friend I got this bonus and I can use it further in future and the other one is 200% as welcome bonus. It gives me the full security of not leaking any of my information as it uses 128 bit ssl encryption technique so that you got fully secured system and you would easily play the game. It's a Microgaming embedded software service which is leading in this industry and their is no doubt about it.

It has no withdrawal limits so I had withdrawn the money with the best method which I get by winning the games. It gives a lot of offers so that this casino is always would be very impressive to other players who just trying to take a try to it would love to be a member of this casino. Loved the hit man slots as I always play this game. They are a part of the famous fortune lounge group. I gave it a overall rating of 8/10 and in terms of software i gave it a rating of 9/10.

aemakgol

Vegas palms casino was chosen by me because they offer 100% bonus on first deposit, but not like other Microgaming casino with x30 wagering (minus x5 from standard wagering requirements, for 100$ bonus money it is 500$ less in wager, not bad).

I made deposit of 100$ after asking few questions on live chat. Live chat agent was nice and professional, and answer all my questions fast and without any problem, so I can not complaint regarding quality of support at Vegas palms casino. With 200$ on my account I give myself a word that this time I did not play jackpot games, as I usually lost in this games all money without hitting something big.

I start with Immortal romance slot, nice 243 lines game, with amazing feature wild wine, which can make up to 5 reels wilds. Unfortunately I never get ever 4 reels of wilds. One time I get 3 of them, on 3 4 5 reels, and it pay me nothing, it was almost heart attack for me.
Anyway, I start play at 1.2$ bets, and soon boost my money to nice 500$ after around 4-5 features with x5 multiplier. Get wild vine two times, but only 1 reel every time. With 500$ on my account I got to very similar slot Thunderstruck II, and play it probably 4-5 hours at 3$ bets. Sometimes it almost kill me, but lokie feature save me few times.

Finally I decided to stop, and made withdrawal of 600$. With verification it took for me around three days, so not very fast, but not bad too. Vegas palms nice Microgaming casino and I like it. If you need some new Microgaming casino, Vegas palms is worth trying.

Good luck.

That's all, thanks for reading my review about Vegas Palms casino, now I give them some marks:
Support: A+
Withdrawals: C
Promotions: A
Games selection: B

cartomago7

Vegas Palms Casino offers a nice laid-back playing experience, as the name suggests. It has the massive Microgaming progressive jackpots and shares the great promotions that the other casinos offers like the huge International Casino Games and the Grand Slam of Slots. I last played at Vegas Palms a year ago ago, so I re-downloaded the casino software. The new software is excellent. The lobby is very clearly laid out, as well as being visually attractive.

My first deposit also made me eligible for the welcome bonus offer at Vegas Palms Casino, which is a 200% deposit match, up to a maximum of €100 free. Vegas Palms has very friendly play through requirements though .I only need to cycle my bonus 30 times, and it only applies to my bonus, not to my deposit as well.

The games on offer are multitudinous in number, with a whopping 300 games to choose from, give or take a few- I wasn`t about to count them all. To keep the initial download size small, the software arrives without any games installed- but from the moment you first connect to the casino server they quietly and seamlessly download in the background and before you know it you have a full complement of games to play- video slots, classic slots, huge progressive jackpot games, video pokers, card and casino poker games, table games.

This is one of the most complete casinos you`re likely to find and there is also always a support team on hand to help you with anything. Yesterday in this casino I lost 1.500 dollars in the black jack. It was a really bad night for me. I wagared the bonus. I had that little problem. I cant cash out my winnings at time. :( I think that my head wants to win the casino. I don't know. Maybe to win 500.000 dollars in one night haha. I don't know. I think I should bet only 100 dollars and keep my winning safe in my Neteller account.
Argentina is allowed.

Inactive user

13 years ago

Vegas Palms casino is a place that took me to a lush tropical exotic paradise filled with vibrant green plants, tropical animals and a beach that produced nice calm sounds as the water rushed into the sands. Nah I am just kidding, it gave me the illusion that this is the place to be when gambling your own money either with or without Vegas Palms` bonuses.

I tried to use my Visa card a couple of times and it got declined after a few tries but when I came back a few days later everything pushed through trying to deposit $50 to get that 200% up to $100. The problem was my check was on hold. $150 to make coins fly out of everything I laid my eyes on. I had my beers cold, my laptop set loud and my enthusiasm to turn my $50 into something entirely different. I stepped into a world of crime and investigation in Private Eye, an 243 ways no pay lines required video slot. I stayed very long on this video slot because of the music suitable to a detective or a private investigator and most importantly I was under a phase that left my balance in a state of an equilibrium for a very long period of time under $1.75 bets.

Now this is a great thing because I took the bonus and had 30 times worth of wagering to take out keeping me not only entertained but alive. One spin gave out a nice $25.90 win with two wild badges in sight. Occasionally this slot also gave me 2 four scattered detectives giving me 10 times my original bet for $17.50 each. Maybe if I made a deal with this video slot I would get 5 scatters. Lmao I will give you half of my balance in exchange for 5 scatters.

My next game became Cashanova. I got lucky twice on the Barn bonus and the Get Lucky Bonus with the Hen. I was now free to increase my winnings with the wagering gone. A few more games flew by my interests with Casino War, Blackjack and finally All Aces 10 Hands video poker. Everyone I should warn you that Casino war is just holes in the ground for you to trip on making you lose your balance.

The best part before I withdrew my balance is All Aces gave me 4 of a kind Aces when I got greedy. My greed paid off when I placed just one bet of $50 on this game and one of the hands gave me 4 Aces giving me 2000. I calculated that it paid me 40 times my $50 bet. Just like that I became $2000 richer!
It is funny how I reacted to this situation, I was drinking my 3rd beer now being empty and when I won $2000 I silently dropped my beer. I stood up and started yelling out ``Yeah, ohh yeah!``. I went outside to yell some more and my neighbours two cats were outside on my porch, they got frightened & started running away when I yelled out of joy then one of the cats got in the way of an incoming man on a bike, he lost control and fell on another persons lawn. It is more funny to see the actual thing than to explain the situation.

An excellent and much more appreciated way to end my hard work of wagering! I give this casino a full 10 out of 10!! 15 if the scale would exceed 10!!

szirtisas

Last year I decided to try the casino with 30 € deposit so I dowloaded the software and registered.
I log in to my account and went to the banking page, I deposited via credit card.
So I made a deposit, but my computer was in bad condition and I need to install my windows again.

After 1 hour when I'm finished the installation I downloaded the software again. Than I tried to log in I get a error message: „casino refused to log in please contact the customer support”
So I contacted them (I talked with a operator and he informed me they has a server failure and I able to log in after resolve it and I can play with my deposit ) and after 2 hour I able to log in.

I played at my favourite Microgaming slots like Alaskan fishing, Flying circus (I won the free games and my balance reached 100 €) , Bars and stripes, Agent Jane Blond (I play with that slot on 0,45 cent and I lost over 50€ without get anything valuable ). I played about 2-3 hour and I lost my money.

I didn’t deposit again but I get some free spins form the promotion calendar but I always loose it. I never made a cash out from them but I think they pay if you can win. Sadly from this year I don’t get any free spins or any no deposit bonus.

Maybe I will deposit to them but I am sure 30€ is not enough to win some big even if you get some match bonuses.
But if you want play a original Microgaming casino your place is here and a Fourtune Lounge is much better than casino rewards I think.
Thank you for your time, and have a nice gambling.

Irine

Vegas Palms Casino is powered by Microgaming software. When I played Vegas Palms that is a Microgaming powered casino. I registered first to the askgambler link and I asked their representative how can I claim the 100% match bonus for 1st depositor then he/she asked my username/email and then assisted me and everything worked perfect I made 30$ deposit, and start my way with "battle of gallactica" slot. It was a good video slot, I got their featured games and free spin with the 4 scatters randomly, that's is a 20 free spin and a multiplier added, my bet was $0.50-$1.00 per spin I won around $112.1 from that featured bonus because of the total bet in this free spins.

Okay after that I decided to explore their slot (my focus) suddenly whenIi saw the video slot "Dark knight" I decided to dream what if I win that big jackpot from that video slot and decided to play the Dark knight slot. I play it with 1.00$ bet, unfortunately because of greediness I lost some part of the my credits. The Dark Knight, is a good slot and amusing I think when you played that slot it's get you addicted :) because of good graphics and fair gaming but my favorite when it comes from Microgaming slot is "Hitman", back to "Hitman" slot I decided to played that slot by my left credits with $73 left I started to play that, because their are many jackpot bonuses combination their like 5 Hitman or 5 wild, and in free spins get five injections with wild, this boost my balance to $120+ credits, after that I leave that slot.
With 100$ I decided to Break the bank slot that is also my favorite slot I played about 10 spins and won about $20 and decided to cash out.

My remarked to this casino is fragmented due to their different work capabilities.

Software: 9/10
Bonuses: 6/10
Support: 9/10
Finance: 8/10 takes 2 days via my e-wallet payment processor.
Security: 8/10
Terms and Conditions: 8/10

FCR