Vegas Palms Casino

Have always enjoyed Vegaspalms casino. Recently had large win. Another winning casino as are it’s sister sites. Excellent choice of the latest games. Great tournament system, every 6 hrs new match ups. Simple and very user friendly platform to punt on. Simple deposit and withdrawal methods. The bonus is able to be turned off and kept off, just open tab on side click no thanks and no more bonus until you turn it back on when only you want to. Easy on the eye, have been with Vegaspalms for over one year now. Always liked their layout. Easy on the eyes too.

Troubles in the support staff and also the fortune lounge customer care mail could do with some remodeling. Hard sometimes to get a straight answer. Some games still have some of the bugs in which other casinos have resolved these issues. Have I.have heard of customers getting self excluded without their consent but I believe that can be easily handled by their staff. Just waiting now for my big win to go through. Cheers

Great casino - also where I had my biggest win to date :) Great chat support, bonuses, clarity, layout and variety of games. Played a lot of mobile slots here, but had my biggest W on my laptop in the multiplayer slot machines. Great place to play.
Point system which can provide u with some back up bonuses.
Support will help out wit ha freebie every now and then (or atcleast they use to)
Great deposit options, good withdrawal options - expect to have your withdrawal in 3-4 business days depending on what time you submitted the withdrawal request

Always trying to push deposit bonuses on you, and the only way to turn it off is if u contact support; then if you make that request to stop you don't receive any info about any bonuses lol no in between, just black and white.

Another great microgaming casino - if you are a slots person, vegaspalms is good.

Great payout options.

Support is willing to give bonuses frequently if requested.

Fast responses to e-mails and chat is always available.

It was one of the best casinos ten years ago but now isn't so good

I have been playing here for 15 years and it was all ok but after some time they stopped crediting VIP points, they only have microgaming slots and at the moment they have added netent. VIP program is bad and their contact email isn't working. In my opinion very bad place to spent time.

Love the bonuses, the games and the game play platform is simple and effective

Customer service is probably one of the worst I have seen. Very rude, pushy, just seems like if you hate your job that much just quit. No reason to make every one else miserable.They took long time to answers and drop in between chat. This is the worst way to implement a support service. If you chat with them and after sometime they forget everything you asked for or give useless answer.

Vegas Palms Casino

7 years ago

Hi Pal,

Thank you for your review.

Can you please private message me your account number so that I may look further into your query for you?

I apologize for the service that you have received, this is not the level of service that we strive to give.

Many Thanks
Gabriela

+ This is a heaven for microgaming's fans. They have almost all games of microgaming
+ Can check game history in detailed by urself
+ Has ecobra verified documents available but mostly outdated!

+ Support is the worst thing here.It takes them 10 mins for every of their answers. The agents switch between clients, and every clients need to wait for 10 mins each time. This is the worst way to implement a support service. They basically forget anything you asked for or give useless answer. Once I had a conversation where 2 agents dropped off by themself and then I had to type my questions (basic terms related questions) again.
+ Can't check wagering requirements left by urself
+ No rtp (ofc u can go check them somewhere else but in fact casino can - and I believe they did - ask providers to alter the RTP of the games to suit there needs, so it would be nice if we can access that info)
+ The site is outdated, feels like it was built a decade ago: you can't access terms and conditions once you're logged in (they don't show up at the footer as usual once u logged in)
+ The software is outdated, slow, buggy. it takes forever to download all the games once u installed (why dont they release a full version?), u cant play live BJ on the program (its a netent game, so wasnt listed there, u have to play it on web)
+ Promotions and tourneys kinda useless (no short tourney, mostly days or weeks)
+ If you read the bonus rules, they are really strict compares to other site. They implement an "Irregular Play" set of definition:
- Placing single bets equal to or in excess of 15% of the value of the bonus before the wagering requirements for that bonus have been met.
- Using the double-up feature to increase bet values.
- Placing high-value bets with the single intention of increasing your balance, thereafter proceeding to place bets of less than half of the prior bet value, while reasonably not decreasing your bankroll, in order to meet bonus wagering requirements.
- Employing a strategy by which high-value bets are placed on any game with play-through contribution weightings less than 30%and then proceeding to place bets of less than half of the prior average bet value while changing game type to higher-weighted games.

There are more to be considered:
- If you are playing video poker as a new customer, you will be limited to doubling wins up to a maximum of 20% of the value of your initial deposit plus your bonus until the wagering requirements on your bonus have been met.
- All bets and wins are deducted from or added to your balance, in proportion to the split of your cash and bonus balances at the time.

+ They charged money for some kind of banking method (you can check it on their site)

-> If you are the kind of player who just put money in, dont care about withdrawing, dont usually contact with support, dont bother about the aged technical platform, then this is a decent place

Vegas Palms Casino

8 years ago

Hi Bettie,

Thank you for your review, we always appreciate feedback on how we can better your gaming experience.

I apologize for the experience that you have had on chat. We are working towards decreasing this so that you are assisted quickly and efficiently.

Regrettably we do not have the functionality for you to check the outstanding wagering on your account, the best way to go around this is to hover your mouse over the credits section in the software you will get a break down of your cash and bonus balance. Once your bonus balance is on 0 all wagering is considered met.

In regards to the RTP you are able to view our E-cogra certification on the website and it will give you the percentage payouts for the games. You can click on the E-cogra button at the bottom of the website to access this.

Thanks for your feedback about the site being outdated and the Terms and Conditions not being available when you are logged into the account, I will have to pass this onto the relevant department for further review. You are welcome to register an account at one of our sister sites such as Royal Vegas, if you do not have one, in order to enjoy the new look and feel of the casino.

There is a full version of the software if you would like to download it, you can click download on the site and it will install the viper software for you.

In regards to the wagering percentages different casinos have their own set of rules and regulations. What applies to one casino will not apply to another. There are casinos that offer wagering requirements far higher than the ones we set. The wagering requirements are there for credits the casino supplements the players, it is therefore a requirement for a player to commit to the wagering requirement the casino sets. If a requirement is not available, then players would be able to withdraw bonuses, in which case the casino as a business would lose money.

There are of course, further restrictions, like poker and blackjack, this is because they are strategy games. Which is why, random resulting games contribute 100% and Classic Blackjack and Video Poker only contribute 2% of your wagering bet.

For the Swift banking option there is a charge for us sending the funds to you when you use that method as it is a direct bank deposit into your account. Other methods do not have a charge like web wallets.

Thanks
Gabriela

Not much good to say about this place. I do like Microgaming slots.

Don't play here if you prefer no bonus. This site automatically gives you a bonus regardless if you click "no bonus". You must speak to customer service to have it removed but the process was difficult and the agent I spoke with was super slow and useless and their manager wasn't much better. Very poor customer service.

Very friendly and offers good bonuses but when your luck is so bad you have to give this casino only 7 stars.

If you have bad luck they give free bonuses to have the chance to win back something, but for me it has not turned with these bonuses. Would play more but not with this bad luck, the casino is to cold for me.

Very friendly support staff and nice casino. Won $1000 on a $35 deposit and the withdrawal process was painless and quite fast. Will definitely play at this casino again.

Nothing to dislike about it. One of the best casino experiences I've ever had.

Vegas Palms Casino

9 years ago

Hi ozhsv

Thank you for sharing your great experience with us.

We hope you have many more wins like this one.

Regards
Wim
Fortune Lounge

Fastest payout based on my experience. Great Casino. Players rewards points. Great bonus & free spins.

Vegas Palms Casino

9 years ago

Hi BLUEMARKALEX

Thank you for taking the time to review Vegas Palms.

Your positive comments are appreciated.

Best of luck with your future play.

Regards

Wim
Fortune Lounge

After a little criticism of the average casino with modest abilities, again to turn to the one for which rightfully can tell, that is at the top of the casino coming from Microgaming. At this casino you can expect only one thing, and that is that you will enjoy every moment you spend on it. Vegas Palms with such ease solve all our provide any service, to simply ask, how much is the ease of doing business easy when you determine the right approach to the players.

There are many casinos that use Microgaming basis on which I made a deposit, Vegas Palms Casino is among them, and as it stands now it will stay that way. My first deposit here was about a year ago, but since it was minimal and quickly lost will not talk about it now. I'll talk about the last deposit at Vegas Palms of last week, when I paid € 120 through Neteller account. I started to play the infamous Hot Ink Slot where immediately something incredible happens.

I played a € 1 bet per spin on the auto-play game of the 25 spins, I mistakenly pressed the SPACE key on my laptop that would speed up the spins, but then I switched to automatic € 10 bet per spin and I could only see what was happening and what happened was that I got five of the same symbols and the gain of 100 € in a single spin. It was one of the biggest wins of my career in a single spin, I'm sorry I did not catch screenshoot to share with you but will be opportunities in the future. Later, I moved to The Dark Knight Raises but no particular success, and today often play Hot Ink slot as well as others such as Avalon II and Hitman. Customer support is excellent and everything about this casino, I have nothing more to add except maximum rating.

This casino was a very good choice for me, and I am saying this because most of time I can't find a trustworthy casino with a nice bonus offer like this. Vegas Palms Casino is a member of the Fortune Lounge Group so if you trust them, you should trust the Vegas Palms Casino either way.

They provide to their customers many various payments methods like Skrill, Neteller and many other E-wallets & banks which are popular and recognizable for more experienced in gambling players. Main website is offered in 10 language versions what is not a bad result. They set up a limit for withdrawals at 5000 $ per week what is non understandable for me, because it is not very high standards today.

There are many currencies to use from. US and few countries are forbidden from gambling there in Vegas Palms so if you are from US or these countries you are unlucky. There is no option to avoid those rules. I recommend to play at this casino and one of the reasons is such a great offer of 200% match first deposit bonus for new customers.

You can play your favourites games coming from Microgaming software like Immortal Romance, Thunderstruck II, Break Da bank Again or Girls With Guns, Karate Pig and many other stuff. There is an instant play mode what is not available in most microgaming casinos. On my computer this mode doesn't work good, 5 minutes waiting for response from server is normal for me when I try to log in and when games are loading. I don't know the reason of this failure but I must report that as it is. I think that the reason why this casino is not working properly on my computer is that my computer is simply too old and so I must change my machine, but many other casinos works very good on the same machine.

In general I can recommend this casino for everyone.

I really don't like when I see some casino or their affiliate sites advertise 10$ free promotion as it turnout not to be valid promo, still not knowing that they had such a great offer of 200% match, even I didn't get the free chip of 10 euros I decided to take their welcome bonus. Well from all Microgaming casinos I have played, I must admit this one is one of the generous offers with great bonus and pretty much friendly wagering requirements.

Vegas Palms belong to the group of Digimedia casinos, which I have to say I have nice experience with some other casino from the same group. Of course 200% match bonus offer is offer that every player must use, because you won’t see such a great offer especially from Microgaming casinos, so that way I made my deposit there, so I could take advantage of the bonus.

I made deposit of 50 euros so I could have bigger sum to start wagering my bonus and start playing with a bit higher bet, then the usual 0.60 cents, well that's the bet I usually start playing at the beginning in every Microgaming casino, so I could see how the game will act. I got the bonus and with 100 euros bonus I had really plenty to wager, but with a little luck and if the game will load like I would like, then 4000 euro wagering is nothing I guess. I played maybe more than 40 minutes till I reached zero. I guess Immortal Romance was in the losing streak, just like I am. I even triggered the Wild Desire feature and it only played out 9 euros and 2 euros the second time and it was really hilarious, just because my bet was 1.20 euros.

What I liked about this casino bonus is the minimum deposit so every player can claim it or take advantage of it; it needs only 5 euros so you can get this nice bonus. Even so I didn't win anything well in my case better, just because later when I contacted the live support I was told I have 2 accounts there. Wow imagine I have won something big and all my winning will be denied and forfeit, well the good thing in all this that I talked to them again and they closed my other account, well at least I closed the other and hope will not have problems till another deposit there, but honestly speaking, when I realized or I been told I have multiple accounts I stop playing there. Nice casino from nice group, great bonus which every player should take it.

This casino was a very good choice that I made, and I am saying this because usually I can’t find a good casino with a decent bonus and I have to search an entire day to find something good enough for my preferences. I wanted to make a 20 euro deposit and to receive a bonus of at least 100% and also with good games from NetEnt or Microgaming. This casino has Microgaming games, so it was perfect so far, the welcome bonus is 200% up to 100 euro and the wagering requirements are 40 x bonus.

I went to the cashier and made a 20 euro deposit via Skrill, I received 40 euro bonus and obviously the game that I opened to play, was Immortal Romance, my favorite slot from Micrpgaming. The game paid quite well since the beginning, I was impressed because of the decent wins, I played about 6 hours to complete the 40 x wagering requirements and I managed to make 330 euro profit, a good amount in my opinion.

Overall, this casino left me a good impression, it is a member of Fortune Lounge Group, so no reasons to worry about the security and fair play.

The payment methods are good, I don’t think that is missing any deposit option, I withdrew via the same method that I used to deposit. Verification documents were needed in order to process my withdrawal request, I sent them and my account was verified very fast and withdrawal processed fast too.

Even if they have only Microgaming games, I had fun playing here, the games deserve a 9 in my opinion and I will come back to play again and maybe to win too.

I have nothing bad to say about this casino and I recommend it being a safe place to play and win something big!

I joined this casino a long time ago but lately I kinda forgot about it and haven’t made a deposit there in a long time.

The first time I made an account here I got an email for a 10 euros no deposit bonus. I followed the link, made an account and after logging in, the money wasn’t on my balance. I waited for some time because I thought it might be a promo for loyalty points that were added and after that redeemed but even after half an hour nothing changed. I contacted live chat support and they told me that there was no such promo known to them. I have to say they were very patient and really tried to help. I had to forward the mail to the casino floor manager for him to check it and the operator was online during that whole time. In the end I was told that it was a fake promo or a spam mail so they offered me a 200% match bonus instead.

The bonus had a 40 x bonus wager so it was tempting. I had about 30 euros on my Neteller balance so I decided to make a 20 dollar deposit and take the bonus. But when I tried to deposit via Neteller it wasn’t available for me. So I was back to live chat support and when they couldn’t solve it they transferred me to a finance department operator. So basically in one session I got to know almost everyone that worked there. In the end we came to a conclusion that I couldn’t deposit via Neteller because of country restrictions. I was done for that night and deposited the day after from my debit card. The bonus was added and I played here about 5 hours before I lost my balance. I had two more deposits here after that and one withdrawal and I got my money without any problems.

I was looking for a casino with Microgaming software and some interesting bonus and that's when I came across Vegas Palms casino. It is a part of Fortune Lounge casinos group and I have to say that I think sometimes they overdo their marketing- I am a member in some of their casinos and sometimes I've even had a call from them in the middle of the night, or a letter, even though I always choose not to be contacted that way. Anyways, I saw they are offering a 200% welcome bonus so I didn't waste my time and just downloaded their software and signed up. Then I contacted their support to ask if I could get the bonus. In less than a minute I got a positive answer and made a 15€ deposit, got 30€ bonus and my balance was 45€. The wagering for this offer was 40x bonus amount.

I mostly spent my time only with Avalon 2. I placed the minimum bets of 0.30€ per spin. I had a few spins where Merilin appeared, giving me 3x or 4x bet size wins. And then I managed to get 3 scatters which led me to the grail bonus. From the 20 free spins I got a 12€ win. Then soon enough I got the Lady of the Lake feature that brought me 7€ win. I kept playing this game for about an hour but no other bonus rounds appeared and with a balance of 14€ I decided to visit the Immortal Romance. I placed the minimum bets and small occassional wins appeared, and after around 60 spins I got the bonus round. Ameber spins gave me 4€ wins. My balance was running low and I finally got the Wild Desire feature and I thought- amazing! Then I saw the winning I got from it and it was just ridiculous-0.42€. Then I got bust.

Overall I had a really nice time at Vegas Palms casino. The chat was really nice and professional, games loaded quickly and the game selection was nice. Also, I really liked this bonus so I was pleased with everything.

Microgaming Software gives these guy some credibility and a wide variety of games. The Support has been helpful whenever I needed them. I noticed other people had issues here but anytime I've needed something from a rep they've been really helpful.

The withdrawals and bonuses were some of the worst I've had. I had issues with both and never received my deposit bonus. I was able to talk to the customer service rep about this and eventually get it resovled but the first week I was here I spent more time talking to support reps than playing table games. I also know that the person who referred me never got their referral bonus until weeks after the fact.

You can probably find a better casino that won't give you as much hassle as this one.

Another casino that I have chosen that is provided solely by Microgaming. Their website is to say the least very joyful and in some way exciting with all those bright and attractive colors, but the site it self can be very confusing.

I saw that the casino offers instant play, downloadable software with way more games then instant play can offer and also a mobile play. I myself this time downloaded the software, but I usually just play instant.

After the download I made the sign up, then the deposit of 20$ and then I downloaded Secret Santa slot which took some time. So this game I played with 0.50$ bet per spin and I have to say this is my first time actually playing this slot, plus it has a lot of cool features.
I love the five of a kind feature that when triggered grants another five of a kind with different symbols which is great, that feature alone boosted me many times.
Then there is the secret Santa bonus which is triggered randomly in my 30 minutes of playing I only managed to trigger it once and it granted me scatter spree. Actually hitting three scatter wont grant any bonus free spins, so as I kept playing more and more I did some progress and then immediately I lost it.

In total I had about 25$, so I just hit the 50x spins and I just left it like that, when I came back my balance was only 10$. So I was thinking should I change the slot or keep playing this game.
I kept pushing this game till the very end and in the end I lost all my money.

Overall I really had great time despite the loss, big plus for the support that they have really quick and kind.

Vegas Palms casino is owned by the company Fortune lounge group which is a very big group and has a lot of casinos in the online market and all of their casinos are very nice and I have full trust of them this is why I created an account on this casino.

They have a very nice and a very user friendly site and every thing is just very easy to locate and that is how a site should be. They have both download app of this casino and the instant play feature of the casino.

I deposited 50 through the Skrill method and got to the action and this time I started with the reel slots and I do not generally play reel slots on any other casinos than the ones from the Rival software. Here I started with the City of gold and no luck here and got no action.
After this one I played Astronomical and I was playing all these games for the first time so had no idea which game is better and which is not. Astronomical was only giving me the cherry or any1 bar feature but still I left this game with a balance around 60 something and small profits are better than losses.

I did not play a single video slot game here because I was having way too much fun in the reel slots and won the money from 7 oceans game which was just fantastic and no any 1 features here and only big action and by balance got to around 100 when I left the slots and had some fun in the table games in the end which i always play before leaving.

I made only 1 cash out from this casino and got it in 3 days into my Skrill and they have a very average support staff because I was getting a lot of problems in the loading and they could not do anything to help me and i would give this casino 8.5 out of 10 and i think they should work on the support staff thing.

I was listing through my inbox the other day and was pleasantly surprised to see a no deposit offer of 10 euros. I have to admit that isn’t much but at this point I can’t be very picky.
The mail also contained a first deposit offer which I didn’t even bother to read because of my poor balance. The offer was for Vegas Palms casino. I have to admit that I have never heard of this casino before and thought it was a no name casino with a no name software games.

I came here to Askgamblers to check it out and was very surprised to see that they are a casino with Microgaming software. This casino belongs to the Fortune Lounge Group of casinos which is considered as a safe group of casinos in the gambling world. I remembered that I had an account at 7 Sultans casino and this was their sister casino. That is why I thought I got this offer.
I followed the link and made an account but there was no field provided for the bonus code. I contacted live chat support explaining the situation and the operator requested that I forward the mail to him. After about 15 minutes of chatting I got an answer that the mail was spam and I should disregard it. I was disappointed and asked for some other no deposit bonus but they offered none.

The operator offered me a deposit bonus which I couldn’t accept at the time. They actually have a descent first deposit bonus. 100% match bonus on the first deposit of 20 euros. The wager for the bonus was only 40 x bonus which is acceptable for me. Also this bonus has no max cashout. I wagered a similar bonus in 32 Red some time ago so I liked this one too.

I will come back here and make a deposit to try and repeat my success. The live chat operator was very kind and patient and convinced me in depositing here in the future.

Vegas Palms Casino is run by Microgaming software. Microgaming is a great software company which offers the biggest number of slot games than any other software provider. Their games are very fun with great graphic and bonus rounds.

Still for me the best video slot games don’t come from Microgaming but from Playtech. Still that’s no reason why I shouldn’t have an account in almost every casino that offers Microgaming software.

Vegas Palms Casino is among the last casinos I joined. The main reason for that was because I found on some affiliate site that this casino offers a 10 euros no deposit bonus for new players. Off course I couldn’t resist the no deposit bonus and I decided to make an account here. The looks of their home page is very good and I especially like the choice of colors that are pleasant to the eye.

But the no deposit bonus wasn’t added to my account after registration. This has happened to me so many times and I really hate it. I decided to contact their live chat support. They have a really good and fast live chat support and their operator was instantly on line. He explained to me that this no deposit bonus was expired.
I was disappointed because I didn’t find any info on the affiliate site how long did this exclusive bonus offer for new players last. Their sign up deposit bonuses didn’t seem that tempting and I still haven't made a deposit here. I had some problems with 7 Sultans casino in the past and they closed my account for no reason so I decided to uninstall this software and forget about Vegas Palms Casino

Overall

Vegas Palms Casino maybe a good and safe casino. I had some problems with the casinos from this group and I can't recommend it. On the other hand there are so many other Microgaming casinos where I never had any problems so this is not a big deal for me.

Since I can't edit my previous comment, I'll add a new one. Almost as soon as I posted my rant, the Fortune Lounge rep contacted me. Probably coincidence, but he helped me out, and so I'll give them the benefit of the doubt. They got their accreditation back at casinomeister, so I hope everything will work out, and they'll be as good as they were.

This used to be a good casino. I guess they have new management who have other ideas. They now treat you like scum. Reps do not respond, live chat is clueless.
Avoid this one, and probably all Fortune Lounge casinos.

Vegas palms casino was established in 2000 and it is licensed by jurisdiction of Malta.

It's a very nice casino and very loyal to the members of it as it provides various games with various bonuses so that every member love to play it with more confidence in it.

I downloaded this casino but when I start downloading it a virus was attacking to my system this type of notification come to my system and I found very risky to download it. So I took a help from customer service executive and explained them all my problem. He helped me by mailing me the upgrade version of this casino software and I downloaded it and deposited the money from master card.

It provides two types of bonuses one is $50 when I refer this casino to my friend I got this bonus and I can use it further in future and the other one is 200% as welcome bonus. It gives me the full security of not leaking any of my information as it uses 128 bit ssl encryption technique so that you got fully secured system and you would easily play the game. It's a Microgaming embedded software service which is leading in this industry and their is no doubt about it.

It has no withdrawal limits so I had withdrawn the money with the best method which I get by winning the games. It gives a lot of offers so that this casino is always would be very impressive to other players who just trying to take a try to it would love to be a member of this casino. Loved the hit man slots as I always play this game. They are a part of the famous fortune lounge group. I gave it a overall rating of 8/10 and in terms of software i gave it a rating of 9/10.