- Variety of games available
- Download, instant play, mobile version
- 24/7 customer support via live chat, e-mail and phone
- Phone support
- SSL encryption
- Proven fair by eCogra
- Restricted to US players
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Vegas Palms Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Vegas Palms Casino is the official online casino of the Fortune Lounge Group. It features online slots and other casino games powered by the well-known Microgaming software platform. The casino uses a simple instant-play interface and operates in 3 languages English, French, and Deutsch. Vegas Palms Casino is licensed by the Malta Gaming Authority.
Restricted Countries
Because of some strict regulations, Vegas Palms Casino does not accept players from the United Kingdom, the United States, Belgium, Denmark, France, Israel, Spain and some other countries. To see the whole list of the restricted countries, players need to consult the casino support team.
Mobile Gaming
Players can access mobile casino via mobile web browser or by downloading the casino mobile app available on the Apple, Android, Windows, and Blackberry app stores.
Security and Fairness
Ensuring that players can deposit funds and withdraw their winnings efficiently and safely is of the extreme importance to Vegas Palms Casino. Therefore, the casino offers a combination of the finest 128-bit digital encryption technology to ensure players can make safe and efficient transactions.
Vegas Palms Casino has eCogra’s Seal of Approval which means that the games are fair and all monetary deposits are safe. Moreover, it proves that the casino operates honestly and behaves responsibly.
- E-Wallets 24-48 hours
- Bank Transfers 2-5 days
- Card Payments 2-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
By joining Vegas Palms Casino, players will have the opportunity to access hundreds of online slots. These include a range of blockbuster titles like: Game of Thrones slot, Jurassic Park slot, Terminator 2 slot, and Bridesmaids slot.
The virtual table game selection includes card and roulette games. Here players will find multiple variants of Roulette, Blackjack, Baccarat, and Craps.
Video poker players can choose from several variants like Jacks or Better, SunTide, and Louisiana Double Poker.
Live Games
Vegas Palms Casino offers a round the clock live gaming room, where players can enjoy live blackjack, live roulette, live baccarat, and Playboy live casino.
Support
Vegas Palms Casino helpful support staff are available 24 hours a day all year round. Players may contact them via live chat, email, telephone, Skype, WhatsApp, and iMessage.
Complaints
Read the complaints other players have left for Vegas Palms Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Great casino - also where I had my biggest win to date :) Great chat support, bonuses, clarity, layout and variety of games. Played a lot of mobile slots here, but had my biggest W on my laptop in the multiplayer slot machines. Great place to play.
Point system which can provide u with some back up bonuses.
Support will help out wit ha freebie every now and then (or atcleast they use to)
Great deposit options, good withdrawal options - expect to have your withdrawal in 3-4 business days depending on what time you submitted the withdrawal request
Always trying to push deposit bonuses on you, and the only way to turn it off is if u contact support; then if you make that request to stop you don't receive any info about any bonuses lol no in between, just black and white.
Another great microgaming casino - if you are a slots person, vegaspalms is good.
Great payout options.
Support is willing to give bonuses frequently if requested.
Fast responses to e-mails and chat is always available.
It was one of the best casinos ten years ago but now isn't so good
I have been playing here for 15 years and it was all ok but after some time they stopped crediting VIP points, they only have microgaming slots and at the moment they have added netent. VIP program is bad and their contact email isn't working. In my opinion very bad place to spent time.
Love the bonuses, the games and the game play platform is simple and effective
Customer service is probably one of the worst I have seen. Very rude, pushy, just seems like if you hate your job that much just quit. No reason to make every one else miserable.They took long time to answers and drop in between chat. This is the worst way to implement a support service. If you chat with them and after sometime they forget everything you asked for or give useless answer.
Hi Pal, Thank you for your review. Can you please private message me your account number so that I may look further into your query for you? I apologize for the service that you have received, this is not the level of service that we strive to give. Many Thanks Gabriela
+ This is a heaven for microgaming's fans. They have almost all games of microgaming
+ Can check game history in detailed by urself
+ Has ecobra verified documents available but mostly outdated!
+ Support is the worst thing here.It takes them 10 mins for every of their answers. The agents switch between clients, and every clients need to wait for 10 mins each time. This is the worst way to implement a support service. They basically forget anything you asked for or give useless answer. Once I had a conversation where 2 agents dropped off by themself and then I had to type my questions (basic terms related questions) again.
+ Can't check wagering requirements left by urself
+ No rtp (ofc u can go check them somewhere else but in fact casino can - and I believe they did - ask providers to alter the RTP of the games to suit there needs, so it would be nice if we can access that info)
+ The site is outdated, feels like it was built a decade ago: you can't access terms and conditions once you're logged in (they don't show up at the footer as usual once u logged in)
+ The software is outdated, slow, buggy. it takes forever to download all the games once u installed (why dont they release a full version?), u cant play live BJ on the program (its a netent game, so wasnt listed there, u have to play it on web)
+ Promotions and tourneys kinda useless (no short tourney, mostly days or weeks)
+ If you read the bonus rules, they are really strict compares to other site. They implement an "Irregular Play" set of definition:
- Placing single bets equal to or in excess of 15% of the value of the bonus before the wagering requirements for that bonus have been met.
- Using the double-up feature to increase bet values.
- Placing high-value bets with the single intention of increasing your balance, thereafter proceeding to place bets of less than half of the prior bet value, while reasonably not decreasing your bankroll, in order to meet bonus wagering requirements.
- Employing a strategy by which high-value bets are placed on any game with play-through contribution weightings less than 30%and then proceeding to place bets of less than half of the prior average bet value while changing game type to higher-weighted games.
There are more to be considered:
- If you are playing video poker as a new customer, you will be limited to doubling wins up to a maximum of 20% of the value of your initial deposit plus your bonus until the wagering requirements on your bonus have been met.
- All bets and wins are deducted from or added to your balance, in proportion to the split of your cash and bonus balances at the time.
+ They charged money for some kind of banking method (you can check it on their site)
-> If you are the kind of player who just put money in, dont care about withdrawing, dont usually contact with support, dont bother about the aged technical platform, then this is a decent place
Hi Bettie, Thank you for your review, we always appreciate feedback on how we can better your gaming experience. I apologize for the experience that you have had on chat. We are working towards decreasing this so that you are assisted quickly and efficiently. Regrettably we do not have the functionality for you to check the outstanding wagering on your account, the best way to go around this is to hover your mouse over the credits section in the software you will get a break down of your cash and bonus balance. Once your bonus balance is on 0 all wagering is considered met. In regards to the RTP you are able to view our E-cogra certification on the website and it will give you the percentage payouts for the games. You can click on the E-cogra button at the bottom of the website to access this. Thanks for your feedback about the site being outdated and the Terms and Conditions not being available when you are logged into the account, I will have to pass this onto the relevant department for further review. You are welcome to register an account at one of our sister sites such as Royal Vegas, if you do not have one, in order to enjoy the new look and feel of the casino. There is a full version of the software if you would like to download it, you can click download on the site and it will install the viper software for you. In regards to the wagering percentages different casinos have their own set of rules and regulations. What applies to one casino will not apply to another. There are casinos that offer wagering requirements far higher than the ones we set. The wagering requirements are there for credits the casino supplements the players, it is therefore a requirement for a player to commit to the wagering requirement the casino sets. If a requirement is not available, then players would be able to withdraw bonuses, in which case the casino as a business would lose money. There are of course, further restrictions, like poker and blackjack, this is because they are strategy games. Which is why, random resulting games contribute 100% and Classic Blackjack and Video Poker only contribute 2% of your wagering bet. For the Swift banking option there is a charge for us sending the funds to you when you use that method as it is a direct bank deposit into your account. Other methods do not have a charge like web wallets. Thanks Gabriela
Not much good to say about this place. I do like Microgaming slots.
Don't play here if you prefer no bonus. This site automatically gives you a bonus regardless if you click "no bonus". You must speak to customer service to have it removed but the process was difficult and the agent I spoke with was super slow and useless and their manager wasn't much better. Very poor customer service.
Very friendly and offers good bonuses but when your luck is so bad you have to give this casino only 7 stars.
If you have bad luck they give free bonuses to have the chance to win back something, but for me it has not turned with these bonuses. Would play more but not with this bad luck, the casino is to cold for me.
Very friendly support staff and nice casino. Won $1000 on a $35 deposit and the withdrawal process was painless and quite fast. Will definitely play at this casino again.
Nothing to dislike about it. One of the best casino experiences I've ever had.
Hi ozhsv Thank you for sharing your great experience with us. We hope you have many more wins like this one. Regards Wim Fortune Lounge
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Have always enjoyed Vegaspalms casino. Recently had large win. Another winning casino as are it’s sister sites. Excellent choice of the latest games. Great tournament system, every 6 hrs new match ups. Simple and very user friendly platform to punt on. Simple deposit and withdrawal methods. The bonus is able to be turned off and kept off, just open tab on side click no thanks and no more bonus until you turn it back on when only you want to. Easy on the eye, have been with Vegaspalms for over one year now. Always liked their layout. Easy on the eyes too.
Troubles in the support staff and also the fortune lounge customer care mail could do with some remodeling. Hard sometimes to get a straight answer. Some games still have some of the bugs in which other casinos have resolved these issues. Have I.have heard of customers getting self excluded without their consent but I believe that can be easily handled by their staff. Just waiting now for my big win to go through. Cheers