SuperLenny Casino

Delayed withdrawal due to ''incorrect bank details''

€5,700

I have been trying to make a withdrawal since 25th November via bank transfer (it is the only method available to me from the website) Every time they say incorrect bank details. They have a screen shot of my bank details on file even. I have tried a multitude of ways of entering my bank details. The most recent attempt I entered them exactly as instructed by their payments analysts. I followed up a few days later and was told everything was fine. I followed up again another few days later only to be told that I had incorrect bank details. I just want my $480 withdrawal.

Rejected

$480

Account blocked because of mysterious ''security reasons'' they refused to clarify

Good afternoon AskGamblers, For 2 weeks now my account at Superlenny is closed due security reasons. I have opened my account at SL almost 1 year ago without any problems. It is a nice online casino and fast payouts. My last win was totally EUR 3.500,- which I wanted to withdrawal but also this is without succes. Without any notification SL has made my account inactive without giving any reason except security reasons. If I have to make a guess why my account is closed as I really have no single clue. Maybe because I had some nice wins by collecting bonusses to earn bux but I not think this could be a reason as SL promote this. Maybe other SL players have similar problems like me I don't know .I have contacted SL many times by "live help" but up to now nobody told me the exact reason why my account is inactive. I do have communication reports between me and SL so if you need these I can send. I hope you can help me in this matter and solve this. Thank you, Peter de Koning

Won't refund my deposits after closing my account

€3,500

I deposited 200£ less than 24 hours ago and I ended up withdrawing 200£ because I wasn't really winning much and was happy just to get my money back but now I have been self excluded from Super Lenny because I self excluded from Thrills - a sister site. I don't feel this is fair as it let me deposit so much money and let me have access to the account. When I self excluded from Thrills the email said I would be self excluded from sister sites as well - I didn't know super lenny was a sister site!! And i shouldnt of been able to have access to this account if this wad the case. Now I can't access my account and I have been told I will not get my deposits refunded!! Please help me.

Wrong amount deposited, account closed, refund refused

£200

8 months ago I opened an account with superlenny. Tonight I deposited, selected the £20 quick deposit and for some reason it deposited £100. Opened live chat and asked of they could refund the deposit and cancel any associated bonuses. They closed my account, I asked why and they said because I had self excluded from kaboo which is a sister site. Asked why kaboo where still sending me emails and texts about bonuses and they wouldn't answer, asked why they had not closed my account in the last 8 months they wouldn't answer. Asked for a phone number they wouldn't give me one. Asked why they accepted my deposit they wouldn't answer. Asked for a copy of their disputes procedure they wouldn't share. Asked for a refund they wouldn't answer. Given that after I deposited I didn't play a single penny I'd quite like my deposit refunded thanks

Unable to login, worried about my withdrawal and balance

£100

I opened an account with Super Lenny yesterday. I wagered £400 and submitted a withdrawal for £1400. I continued playing with a remaining balance of £70 and when it reached £150 I was kicked out of the site. When I tried to log back in a message to the effect that my login failed and I should check my username & password. I am in no doubt that they are correct however when I used the reset password option it did not work. I have tried to use the online chat facility but having waited for 30 minutes no one contacted me. I used the telephone number supplied and got an answer phone where I left my telephone number. No one has called me back. I have sent 2 emails to the support address and again have received no response. I am becoming increasing concerned that there is an issue. Can you assist please? Thank you

Account closed by casino and withdraw refused with absurd reasons

£1,550

I set up an account with Super Lenny after finding that they host many of the games I enjoy to play. Over the course of 3 days I deposited £547 into the account and was playing the casino quite nicely. All my deposits were granted by the casino as I played over the 3 days. On the 3rd day I logged in and enjoyed a good return on my deposit winning £3587 in total. I withdrew the money to my card and it was shown as pending. When I went to log in that evening I was met with an error message that the account wasn't working. A couple of attempts later and I was in! My withdraws had been cancelled and the amount was shown on available funds. Thinking this was strange I contacted customer service. The response I got nearly made me fall off my chair. My account had been closed as I had previously closed an account I held with Thrills. Thrills is apparently a sister company to Super Lenny and due to me closing my account I could not have a super Lenny account. Despite the fact I closed the thrills account because I thought it was pretty rubbish. I was told my deposits were refunded but the difference some £3000 was being kept by Super Lenny. I raised the point that I had not closed the thrills account due to responsible gaming reasons and as such I should be entitled to an account with Suoer Lenny or at a bare minimum my winnings that were in good faith achieved after considerable deposits over a 3 day period. It strikes me that the casino look for reasons not to pay out and this is by far the worst experience I have ever had after 10 years of gaming online.

hello I need much help casino superlenny doing strange problems I fight with casino four days for verification of account still something they do not like the last message is posted that I have to sign a card and send pictures again I've already sent a lot of pictures birth certificate of housing agreement with pay slip pictures of card with two sides and many others it already is very annoying Please support and help in my name blocked on my casino account a withdrawal in the course of 75 pounds

£3,587

Slow Verification

Unfairly declined withdrawal and closure of account

£75

I opened an account with superlenny today and desposited £90, all went well and I withdrew £500.36. Later that evening I tried to access my account only to find I couldn't. I contacted live help who said that my account had being closed because I'd closed my Kaboo account (this was because I'd gone travelling and felt that the payouts on this site weren't what I was after) and that my deposits had being returned and my winnings confiscated. There was no explanation via email about this and I only found out because I'd tried to access my account. The representative on hand said this was final and that was that. On studying the TandCs the following terms stick out for me... 4.1.6 - The Operators reserve the right to refuse or close Your member account. However all money in your account will be returned and all contractual obligations already made will be honoured. As my account had being accepted, my deposits accepted and my withdrawal accepted,surely this means we had entreated into contract and the money in the account, £500.36 needed to be returned. 4.5.3 - The Operator reserves the right to close Your member account and to refund to you the account balance subject to applicable deductions... As with term 4.1.6, this once again suggest that all monies should be returned from the account balance which in this case is £500.36. 6.1.8 states that once you have self excluded yourself from a brand, your accounts on the other brands owned by us will be closed for the self excluded period. Whilst this suggests that had I have had a Kaboo account and a Superlenny account, closing one would have led to the closure of other, this does not stipulate that I would be unable to open another account if a previous one has been closed. Furthermore, it does not mention that any winnings will be confiscated if an attempt was to be made to open an account with a sister casino and one account was already closed. 13.1 - if you breach any of these terms and conditions... The operators have the right to... Close your member account... Withhold payment of winnings... The suggestion may be that I contravened term 6.1,8, however, I do not feel that this term was broken because if does not stipulate that I will be unable to open another account if one in a sister casino was closed. I had also asked live help to clarify their position which I was simply told their decision was final. I asked for their Alternatie Dispute Resolution entity was but this was not communicated with me. Finally, the above therefore leads me to suggest that I am still owed £408 once the deposits have successfully been returned and look forward to hearing your response.

I have made 2 x deposits to this casino using Poli. Each time I got a confirmation the payment was acknowledged but a week later I still have a zero balance. Spoke to live support who said they would follow up but still no balance and no welcome bonus.

£408

2 x deposits & no credit

SuperLenny Casino Complaint Stats

Resolved 8 / 12

Avg. Amount $1,635

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

6/10 ● 24 reviews

Top reviews from our players

blondie

9/10

It's listed as top casinos in my country and is based on many platforms, including NetEnt, and I love NetEnt games so I'm always interested in becoming a NetEnt casino loyal member, that's why I registered there some time ago. I've made a few successful withdrawals and overall I'm pleased with this casino.

The last time I made a 30€ deposit, I haven't taken any of the bonuses they offer as I don't like the feeling when I need to fulfill the wagering requirements. So I mostly played slots. I spent a lot of time at Lost Island. I played with 0.40€ bets per spin and after a quite while my balance dropped to 10€, I somehow didn't get at least 2 or three wild symbols, only 1 so it didn't change my winnings. I mostly didn't win anything, not even small amounts. A little frustrated I switched to Jackpot Jesser in hope to get my big win. I played it with 1€ bets which I know is a lot. At first I was loosing but slowly I was getting my winnings back.So somehow I gained my balance to 35€.

That's when I went to play their table games. I have to say that it's one of the reasons why I like to play there- the variety of games is really great, they have many blackjack, roulette and other tables, Texas holdem as well, so you have the possibility to choose between them. I chose to play blackjack with 1€ minimum bets. After winning a couple of hands I decided to go to the live casino area. If a casino has a good quality live dealer games, they always get a plus from me. I played Casino holdem,since it's my favorite. I placed 1€ bets and increased them to 2€. I lost a few times but after spending there some time my balance hit 90€. I decided to withdraw and left 20€ in my account because there are few games like Jack and the Beanstal which I still haven't tried.

This casino captures everything I seek in an online casino. I'm sure I'm gonna keep being their loyal client because I don't have any bad experience there, I'm always trying out there new games, the selection of games is very pleasant and the customer service so far has always helped me with my problems.I also love the design for the games and the casino and what's very important- I haven't had any problems with withdrawals, so I think this is a very trustful casino.

BetItBruno85

10/10

I will just give a quick introduction of myself so that you are aware that there is somebody that gets all your useful input. My name is Bruno and I am Thrills.com and Superlenny.com rep here at AskGamblers. A little about my self is that I'm Swedish, but with a "exotic background", big fan of gaming, sports and food. Favourite game is at the moment Blood Suckers and Starburst.
I am here to respond on any questions you might have, whether you want to say hi or have something on your mind.

Looking at T&C for the welcome bonus I will make sure to give this info further to our top management at Superlenny.

bogdangy - good news is that paysafe will be launched in approx 2 weeks. Since we have our payments department, we have to implement all the payment providers ourselves. In the long run that means a faster and better service, but in the short run that it takes a bit more time before more options are available. Eventually more options will be there!

bogdangy

7/10

I created my account at this casino because I saw that they have important slots providers like Microgaming and Netent and also because it was a new casino for me and I thought that it deserves to try it!

After I created my account, I made a deposit of 20 euro and I received another 20 bonus and also 50 free spins in Starburst slot! I was very happy with this welcome bonus but I read the terms and conditions and I was very disappointed because of the high wagering requirements, 60 times! I played Immortal Romance slot, I managed to double my account balance and I thought that I completed the wagering requirements but another 400 euro was needed to be wagered to be able to request an withdrawal! Obviously I continued with Immortal Romance slot but the payout rate decreased very fast and I lost all my money after only 2 hours of playing! From the 50 free spins in starburst slot I managed to win only 6.5 euro and I lost them on the Silent Run slot!

I am not very sure why they have put this high wagering requirements for the deposit bonus and no wagering requirements for the free spins! I don’t understand! I want to say that I liked this casino because of the quality of slot games but I didn’t liked the 60 times wagering requirements for the bonus, it is too much in my opinion!I am not sure that I will make another deposit here!

I will try to rate this casino, I will give 9 for the slot games, very good games! For the payment methods I will give only 8 because the Paysafecard is missing and because they have only credit cards, neteller, skrill and euteller! I didn’t tried the support team because it wasn’t necessary but I saw that they have live chat option so I think they deserve 9 for this!

katemak