Hi, I don't know where to turn... but after a few searches i found askgamblers and hope that you could help me with this problem.
I joined Superlenny 3 weeks ago, because i thought they were a big reliable casino that don't hussle people, but how wrong was I...
I made a deposit with the welcome offer they have and i won quite a lot of money. I wagered my bonus and followed all the terms and conditions they have for playing with a bonus, and i request a withdraw. They contacted me and said i must verify my account, of course , and i sent in all the documents that they requested. Then i waited for about 2 weeks when i got a new email from them saying my account is going to be shut down and my withdrawal will not be paid out. ?!? I didn't get an explanation or anything, i didn't know what to think...it's very much money for me, that I've counted with.
I replied and asked them what's going on, what have I done wrong. They wrote back that my account had similarities with other accounts that they earlier had banned. What exactly have i done wrong I asked them, they aswered back: We wont tell you that, our decision is final. I just don't get it!? - Okey if I've done something wrong, broke any rules or so, but say what I've done wrong in that case? How is a big casino allowed to operate like this. I think they just don't want to payout big winnings to players... please help me!