SuperLenny Casino

SuperLenny Casino - Delayed withdrawal due to ''incorrect bank details''

€5700

I have been trying to make a withdrawal since 25th November via bank transfer (it is the only method available to me from the website) Every time they say incorrect bank details. They have a screen shot of my bank details on file even. I have tried a multitude of ways of entering my bank details. The most recent attempt I entered them exactly as instructed by their payments analysts. I followed up a few days later and was told everything was fine. I followed up again another few days later only to be told that I had incorrect bank details. I just want my $480 withdrawal.

Rejected

$480

SuperLenny Casino - Account blocked because of mysterious ''security reasons'' they refused to clarify

Good afternoon AskGamblers, For 2 weeks now my account at Superlenny is closed due security reasons. I have opened my account at SL almost 1 year ago without any problems. It is a nice online casino and fast payouts. My last win was totally EUR 3.500,- which I wanted to withdrawal but also this is without succes. Without any notification SL has made my account inactive without giving any reason except security reasons. If I have to make a guess why my account is closed as I really have no single clue. Maybe because I had some nice wins by collecting bonusses to earn bux but I not think this could be a reason as SL promote this. Maybe other SL players have similar problems like me I don't know .I have contacted SL many times by "live help" but up to now nobody told me the exact reason why my account is inactive. I do have communication reports between me and SL so if you need these I can send. I hope you can help me in this matter and solve this. Thank you, Peter de Koning

SuperLenny Casino - Won't refund my deposits after closing my account

€3500

I deposited 200£ less than 24 hours ago and I ended up withdrawing 200£ because I wasn't really winning much and was happy just to get my money back but now I have been self excluded from Super Lenny because I self excluded from Thrills - a sister site. I don't feel this is fair as it let me deposit so much money and let me have access to the account. When I self excluded from Thrills the email said I would be self excluded from sister sites as well - I didn't know super lenny was a sister site!! And i shouldnt of been able to have access to this account if this wad the case. Now I can't access my account and I have been told I will not get my deposits refunded!! Please help me.

SuperLenny Casino - Wrong amount deposited, account closed, refund refused

£200

8 months ago I opened an account with superlenny. Tonight I deposited, selected the £20 quick deposit and for some reason it deposited £100. Opened live chat and asked of they could refund the deposit and cancel any associated bonuses. They closed my account, I asked why and they said because I had self excluded from kaboo which is a sister site. Asked why kaboo where still sending me emails and texts about bonuses and they wouldn't answer, asked why they had not closed my account in the last 8 months they wouldn't answer. Asked for a phone number they wouldn't give me one. Asked why they accepted my deposit they wouldn't answer. Asked for a copy of their disputes procedure they wouldn't share. Asked for a refund they wouldn't answer. Given that after I deposited I didn't play a single penny I'd quite like my deposit refunded thanks

SuperLenny Casino - Unable to login, worried about my withdrawal and balance

£100

I opened an account with Super Lenny yesterday. I wagered £400 and submitted a withdrawal for £1400. I continued playing with a remaining balance of £70 and when it reached £150 I was kicked out of the site. When I tried to log back in a message to the effect that my login failed and I should check my username & password. I am in no doubt that they are correct however when I used the reset password option it did not work. I have tried to use the online chat facility but having waited for 30 minutes no one contacted me. I used the telephone number supplied and got an answer phone where I left my telephone number. No one has called me back. I have sent 2 emails to the support address and again have received no response. I am becoming increasing concerned that there is an issue. Can you assist please? Thank you

SuperLenny Casino - Account closed by casino and withdraw refused with absurd reasons

£1550

I set up an account with Super Lenny after finding that they host many of the games I enjoy to play. Over the course of 3 days I deposited £547 into the account and was playing the casino quite nicely. All my deposits were granted by the casino as I played over the 3 days. On the 3rd day I logged in and enjoyed a good return on my deposit winning £3587 in total. I withdrew the money to my card and it was shown as pending. When I went to log in that evening I was met with an error message that the account wasn't working. A couple of attempts later and I was in! My withdraws had been cancelled and the amount was shown on available funds. Thinking this was strange I contacted customer service. The response I got nearly made me fall off my chair. My account had been closed as I had previously closed an account I held with Thrills. Thrills is apparently a sister company to Super Lenny and due to me closing my account I could not have a super Lenny account. Despite the fact I closed the thrills account because I thought it was pretty rubbish. I was told my deposits were refunded but the difference some £3000 was being kept by Super Lenny. I raised the point that I had not closed the thrills account due to responsible gaming reasons and as such I should be entitled to an account with Suoer Lenny or at a bare minimum my winnings that were in good faith achieved after considerable deposits over a 3 day period. It strikes me that the casino look for reasons not to pay out and this is by far the worst experience I have ever had after 10 years of gaming online.

SuperLenny Casino - Slow Verification

£3587

hello I need much help casino superlenny doing strange problems I fight with casino four days for verification of account still something they do not like the last message is posted that I have to sign a card and send pictures again I've already sent a lot of pictures birth certificate of housing agreement with pay slip pictures of card with two sides and many others it already is very annoying Please support and help in my name blocked on my casino account a withdrawal in the course of 75 pounds

SuperLenny Casino - Unfairly declined withdrawal and closure of account

£75

I opened an account with superlenny today and desposited £90, all went well and I withdrew £500.36. Later that evening I tried to access my account only to find I couldn't. I contacted live help who said that my account had being closed because I'd closed my Kaboo account (this was because I'd gone travelling and felt that the payouts on this site weren't what I was after) and that my deposits had being returned and my winnings confiscated. There was no explanation via email about this and I only found out because I'd tried to access my account. The representative on hand said this was final and that was that. On studying the TandCs the following terms stick out for me... 4.1.6 - The Operators reserve the right to refuse or close Your member account. However all money in your account will be returned and all contractual obligations already made will be honoured. As my account had being accepted, my deposits accepted and my withdrawal accepted,surely this means we had entreated into contract and the money in the account, £500.36 needed to be returned. 4.5.3 - The Operator reserves the right to close Your member account and to refund to you the account balance subject to applicable deductions... As with term 4.1.6, this once again suggest that all monies should be returned from the account balance which in this case is £500.36. 6.1.8 states that once you have self excluded yourself from a brand, your accounts on the other brands owned by us will be closed for the self excluded period. Whilst this suggests that had I have had a Kaboo account and a Superlenny account, closing one would have led to the closure of other, this does not stipulate that I would be unable to open another account if a previous one has been closed. Furthermore, it does not mention that any winnings will be confiscated if an attempt was to be made to open an account with a sister casino and one account was already closed. 13.1 - if you breach any of these terms and conditions... The operators have the right to... Close your member account... Withhold payment of winnings... The suggestion may be that I contravened term 6.1,8, however, I do not feel that this term was broken because if does not stipulate that I will be unable to open another account if one in a sister casino was closed. I had also asked live help to clarify their position which I was simply told their decision was final. I asked for their Alternatie Dispute Resolution entity was but this was not communicated with me. Finally, the above therefore leads me to suggest that I am still owed £408 once the deposits have successfully been returned and look forward to hearing your response.

SuperLenny Casino - 2 x deposits & no credit

£408

I have made 2 x deposits to this casino using Poli. Each time I got a confirmation the payment was acknowledged but a week later I still have a zero balance. Spoke to live support who said they would follow up but still no balance and no welcome bonus.

Complaint Statistics

Resolved 8

Avg. Amount $ 1,635

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Player rating

6/10 ● 24 reviews

Top reviews from our players

Jamo1687

9 years ago

1/10

Choice of games, there are a lot of games to choose from. Chances are if you do win you won't get paid however.

The casino's ethics are appalling. From what I have seen online and from first hand experience they look for any reason not to have to pay out.

Bruno the "customer service manager" is about as customer service orientated as a badger with his head trapped in a paint tin.

Hi Jamo For some reason you seem upset about not being paid out? If so, let me know the case and I will dig in to it. There are cases here in Askgamblers where we did not pay out due to SE from our sister brands/or being from a country that is not eligble. As you can see with your own eyes we make sure to refund their intial deposits. We strive to make our customers happy which is why we have one of the fastest payments team in the industry.

SuperLenny Casino 9 years ago

Inactive user

9 years ago

1/10

Customer service was second to none! Couldn't fault!

Unfortunately this is another company which is failing with self exclusion rules. Although refunded pretty fast still not good enough.

Hi Yaffc Regarding our SE policy we are one of the leading ones when it comes to handling this matter in accordance to the guidelines.

SuperLenny Casino 9 years ago

LeoDubbed

9 years ago

8/10

SuperLenny has recently updated their website, you can earn what they so called Bux just by completing the missions on their site. The idea of this Bux is you can redeem the Bux for free spins for the game in the list. The more Bux you earn the more free spins you can redeem and the winnings from the free spins are wager-free.

I became a member of SuperLenny about 2 years ago. They offered me 10 free spins for the popular game Starburst. To be honest I didn't win big time as I expected, not big at all actually. They had and maybe still have the 100% deposit and 50 free spins welcome bonus. At that time they didn't have Bux feature and unfortunately they do not have loyalty points feature either.

First deposit was a little bit disappointing because I didn't manage to get a withdrawal of it, probably I was too eager to win and my bets was not lower €0,60. In retrospect this was kinda silly action of mine because I broke my own rules which is never play higher than the minimum bet when playing with bonus money till achieving the super big win. Despite my loss from the first deposit, I did manage to win about €10 with the 50 free spins from Starburst the next day. With the winning from the free spins, I managed to boost my balance up to €50 by playing NetEnt's Mythic Maiden.

Afraid of losing the €50 I just won I quit playing and made a withdrawal. A few hours later the money was in my Skrill account without sending them the documents and this my fellow gamblers is a very big go go to me. The 'no docs' withdrawal is only applies for small withdrawals and how I do know this? I was lucky enough to able make a big withdrawal a few months ago. SuperLenny has a sister casino called Kaboo and I must say that SuperLenny is a little bit better than Kaboo.

UK SuperLenny's has a few different games than the original SuperLenny and this is a no go but I think it has something to do with the laws and whatnot. No loyalty points feature beside Bux is also a no go.

JonneSalonen

10/10

I liked those fast buck games. Live roulette is working as it should!

Some slot games are not working on mobile devices...

Hi Jonne Thanks for your kind words! What games were not working for you? Most likely is was limited to a certain game developer that had issues. Please send me your PM and I will investigate further from my end. Regards Bruno

SuperLenny Casino 10 years ago

Tozlynn

1/10

This casino is Flash but the customer service wasn't very helpful.
I was given a link from Netent for this casino for 25 free spin on Starburst. I join and ask for my free spin they ask me to sent them the link and it clearly written Starburst, but they given 20 free game on the crappy game on Lights. I ask them the link says Starburst but they denied it.

Decided to deposit 20 last night and while I was chatting to customer help for my bonus I was playing Starburst at the same time and won up to $50.

She say the bonus was added but when I refreh my credit, it wasn't there. Chat to another customer service he told me the lady before already added my bonus and I explained everything to him but hey the argument didn't get anywhere.

I felt rip off and have to wager so much for the bonus I didn't get.

lena1967

10/10

Has all the slots I like to play, withdrawal hassle free very fast customer service and friendly.

Overall I enjoy playing on Lenny and sister site Thrills, like that they have Micro gaming slots the rhyming reels are good keep it up, great casino!

Nothing to mention, all good so far no problems at all.

hajnrih

10/10

SuperLenny is a casino I heard about last year I think but for some reason I still didn’t have an account there until recently. I saw a promo for 10 free spins on Nrvna without any wager and I didn’t find any country limitations so I went on and made an account. When I went to the game the free spins weren’t added so I decided to contact live chat support. The operator was instant and very kind. He explained that at the moment he couldn’t verify if Macedonia was eligible for the free spins bonus and that he would have to contact their bonus department. He also promised I would get an email if I was eligible for the bonus. The next day I logged in again and a different operator told me that Macedonia probably wasn’t eligible for the free spins.

Anyway I liked the site and the list of games they had to offer so I decided to make a deposit here. I deposited 20 euros via Neteller and tried my luck. I was happy to see that they had some of my favorite Microgaming oldies like Centre Court. I had some descent wins here and raised my balance to 35 euros. I then moved on to Medusa and hita few descent bonus round with a total balance of 60 euros. I really liked the play and decided to move on to Wishmaster hoping for a big payout. I decided to risk it all on a higher 0.60 bet. If he decides to pay he will in the first 100 spins. But he wasn’t in the mood and killed my balance very fast. After that I made two more deposits here but still failed to make a descent withdrawal because I was always chasing a bigger win. One more thing, I got the free spins 3 days after an had some fun playing, so SupperLenny is a casino I will definitely continue to play in hoping for a big withdrawal soon.

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