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SuperLenny Casino - Account blocked because of mysterious ''security reasons'' they refused to clarify

RESOLVED
Complaint Info
Disputed casino SuperLenny Casino
Reason Account closure
Amount € 3500
Dekoning67 Netherlands Message
Posted on November 15, 2017

Good afternoon AskGamblers,

For 2 weeks now my account at Superlenny is closed due security reasons. I have opened my account at SL almost 1 year ago without any problems. It is a nice online casino and fast payouts. My last win was totally EUR 3.500,- which I wanted to withdrawal but also this is without succes. Without any notification SL has made my account inactive without giving any reason except security reasons. If I have to make a guess why my account is closed as I really have no single clue. Maybe because I had some nice wins by collecting bonusses to earn bux but I not think this could be a reason as SL promote this. Maybe other SL players have similar problems like me I don't know .I have contacted SL many times by "live help" but up to now nobody told me the exact reason why my account is inactive. I do have communication reports between me and SL so if you need these I can send. I hope you can help me in this matter and solve this. Thank you, Peter de Koning

Dekoning67 Netherlands Message
Posted on November 16, 2017

Dear Askgamblers,


Problem is already solved!!
After your publishing the problem at SL has been solved in less than 24h.
I can get into my account now and I also received EUR 3.500,- on my account.
I don't know what happened but I want thank you for your help!!

AskGamblers
Posted on November 16, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

SuperLenny Casino Complaints

  • 8 of 12 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,635 USD avg amount

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