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SuperLenny Casino - Wrong amount deposited, account closed, refund refused

UNRESOLVED
Iand United Kingdom
posted on September 4, 2016.

8 months ago I opened an account with superlenny. Tonight I deposited, selected the £20 quick deposit and for some reason it deposited £100. Opened live chat and asked of they could refund the deposit and cancel any associated bonuses. They closed my account, I asked why and they said because I had self excluded from kaboo which is a sister site. Asked why kaboo where still sending me emails and texts about bonuses and they wouldn't answer, asked why they had not closed my account in the last 8 months they wouldn't answer. Asked for a phone number they wouldn't give me one. Asked why they accepted my deposit they wouldn't answer. Asked for a copy of their disputes procedure they wouldn't share. Asked for a refund they wouldn't answer. Given that after I deposited I didn't play a single penny I'd quite like my deposit refunded thanks

posted on September 5, 2016.

Hi there,
Could you please share your username.

Regards
Bruno

Iand United Kingdom
posted on September 5, 2016.

Hi
Its iandancz
Thanks

posted on September 5, 2016.

Hi again,

We will refund you the initial deposit today. Sorry for any inconvenience.

Regards

Bruno

Iand United Kingdom
posted on September 5, 2016.

Much appreciated, will update when I receive

Iand United Kingdom
posted on September 7, 2016.

Do you know when I will see this refund? I've asked in an email to your support but no response.
Thanks

SuperLenny Casino complaints

  • 8 of 12 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,635 USD avg amount

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