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SuperLenny Casino - Slow Verification

RESOLVED
Complaint Info
Disputed casino SuperLenny Casino
Reason Verification issues
Amount £ 75
Inactive user
Posted on March 9, 2016

hello I need much help
casino superlenny doing strange problems
I fight with casino four days for verification of account
still something they do not like the last message is posted that I have to sign a card and send pictures again
I've already sent a lot of pictures
birth certificate of housing agreement with
pay slip
pictures of card with two sides
and many others
it already is very annoying
Please support and help in my name blocked on my casino account a withdrawal in the course of 75 pounds

Posted on March 9, 2016

Hi

What is your user name and I can look into your case.

Regard
Bruno

Inactive user
Posted on March 9, 2016

madzia499121
M******* S******
******­***­***­***­***­@wp.pl
Hey
I will be grateful for help

Posted on March 9, 2016

Hi Magdalena

I have been informed that our payment team asked for 1 final proof that is mandatory. You have been informed by them and by me again. Hope you can sort it out quickly so we can pay you.

Regards
Bruno

Posted on March 9, 2016

That went fast, we got what we requested and your winnings will soon be paid out.

Regards
Bruno

Inactive user
Posted on March 9, 2016

Unlock the casino account ???
no longer know what is happening????

Inactive user
Posted on March 9, 2016

already all good thanks:)

AskGamblers
Posted on March 10, 2016

Based on player's last comment, we consider this case as resolved and it is now officially closed.

SuperLenny Casino Complaints

  • 8 of 12 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,635 USD avg amount

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