I set up an account with Super Lenny after finding that they host many of the games I enjoy to play. Over the course of 3 days I deposited £547 into the account and was playing the casino quite nicely. All my deposits were granted by the casino as I played over the 3 days. On the 3rd day I logged in and enjoyed a good return on my deposit winning £3587 in total. I withdrew the money to my card and it was shown as pending. When I went to log in that evening I was met with an error message that the account wasn't working. A couple of attempts later and I was in! My withdraws had been cancelled and the amount was shown on available funds. Thinking this was strange I contacted customer service. The response I got nearly made me fall off my chair. My account had been closed as I had previously closed an account I held with Thrills. Thrills is apparently a sister company to Super Lenny and due to me closing my account I could not have a super Lenny account. Despite the fact I closed the thrills account because I thought it was pretty rubbish. I was told my deposits were refunded but the difference some £3000 was being kept by Super Lenny. I raised the point that I had not closed the thrills account due to responsible gaming reasons and as such I should be entitled to an account with Suoer Lenny or at a bare minimum my winnings that were in good faith achieved after considerable deposits over a 3 day period. It strikes me that the casino look for reasons not to pay out and this is by far the worst experience I have ever had after 10 years of gaming online.
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