Play7777 Casino

Item: Play7777 Casino
Rating: 1
Author: Irena D.

Play7777 Casino

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 34 reviews

6.9/10

34 reviews

Complaint Response 9 complaints

3 days avg. 9 complaints

What we like

Great selection of casino games
InstantPlay
Mobile Gaming
Live Chat feature
SSl encryption
Proven fair

What we don’t like

Live Chat not available 24/7
Phone support not available

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Play7777 Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://play7777.com

Established

2015

Licences

Curacao Gaming Control Board

Affiliate Program

BlueLions Casino Affiliate

Languages

English, Finnish, German, Italian, Japanese, Norwegian, Polish, Spanish, Russian, Turkish

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafecard, Visa, Sofort, POLi, Giropay, EPS, Boleto, Euteller, Neosurf, Teleingreso, Multibanco, QIWI, Skrill, Yandex Money, SafetyPay, MyBank

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Euros

Pending Time

12 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Bally, Blueprint Gaming, iSoftBet, Yggdrasil Gaming, Merkur Gaming, Ezugi, Playson, GameArt

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Play7777 Casino are an online casino running on two most popular instant-play software platforms: NetEnt and Microgaming. Other platforms include Bally, Blueprint Gaming, iSoftBet, Yggdrasil, GameArt, Ezugi, and Evolution Gaming. All casino games are available in instant play mode both on the desktop and mobile devices. The casino is licensed by the Curacao eGaming.

Mobile Gaming

Apart from enjoying favourite casino games from home, players can also give gaming on the go a try with Play7777 Casino. This mobile casino offers a number of popular slot titles that can be easily accessed via the browser on most mobile devices.

Security and Fairness

The Play7777 Casino system is protected with all the latest security technology. This includes the use of 128-Bit SSL encryption for all sensitive data.

Play7777 Casino is powered by renowned software providers, all of which have been proven fair continually over the years.

Support

If you have a question or concern, you can get in touch with a representative from the casino directly through the on-site live chat feature. The live chat working hours is from 10am to midnight. Outside the working hours, players can visit the "Contact" page, and submit a ticket to receive an email reply.

Virtual Games

Play7777 Casino offer an immense games selection to their players. For slot lovers, this means access to all popular titles. This includes video slots such as Jimi Hendrix slot, Monkey King slot, Subtopia slot, Thunderstruck II slot, Arabian Nights slot, Forsaken Kingdom slot. If you prefer progressive jackpot slots, you can also enjoy titles like Cash Splash slot, Major Millions slot, and Mega Moolah slot.

There’s more than just slots, however. Players can find various table games, including several types of blackjack and roulette, as well as baccarat, and Poker Pursuit.

Video poker fans can enjoy a number of games too. The selection includes Vegas Joker, Deuces Wild, Joker Poker, Tens or Better Poker, and Jacks or Better among many others.

Live Games

Play7777 features a live casino room, where players can try their luck against live dealers. Players can choose between several variants of live roulette, blackjack, or baccarat.

Complaints

Read the complaints other players have left for Play7777 Casino. Learn more about complaints.

Show all complaints

Submit complaint

Keeps delaying my payment for 4 months!

Hello, I won 1800 euro 4 months ago after 1 month I have been in the chat..they said my payment is gonna be paid tomorrow this for 2 months. Last month I keep emailing they won't returning my mails. Support is telling they are not the finance department but the finance department is not responding. So I hope they can explain on this platforum why it's taking so long.

Resolved

€1,800

Withdrawal accepted but not paid yet

Hello deposit of 30 euros on October 15, received bonus of 18 euros, request for withdrawal of 406.81 Euros accepted on October 17 and notified by bank transfer but not yet received on my bank account, the routine ... Knowing that usually I get the money in 3 days, thank you play7777 for thinking about paying me

Resolved

€407

Not paying my 5k withdrawal

Hello, Last August I played on Play7777.com and won 4940 euro's. I had won before at the same casino and even though the payments were not the fastest they always paid. But this time it was a month later and they had still not transferred me any money. When confronting their live support they told me that they could not process the withdrawal because the provider I played needed to check my spins and apparently that took over a month. To be honest I felt that was not the case and I e-mailed the provider myself to check. But before I got an answer from them I received this e-mail from Play7777 on September 29th about my pending withdrawal: "Dear, on behalf of our Terms we wanna split the withdraw into 6 pieces with each 823,38 Euro, which will be sent each month (maybe twice a month). First payment will go out until sunday. Best Rgds" But that Sunday or the week after no money was received. I gave them a little extra time even but still nothing. The last e-mail was a reply to the one above why the payment was not send but that was 5 days ago and I still have no answer. I feel that I have tried everything to try and get this sorted with them directly but after two months and a severe lack of communication from their side I'm afraid dealing with them directly will not result to anything. Maybe if Askgamblers could contact this casino they will finally start to fulfill their obligation to send me my withdrawals as they are 2 withdrawals behind on the schedule they proposed themselves.

Unresolved

€4,940

Withdrawal accepted, but not paid yet

I play at play7777 for several months, I deposit regularly and I already made two withdrawals which were approved and transferred to my bank account quickly. On 22 September I again won and asked for a withdrawal of 1231.25 euros which was authorized by the casino on the 24th. Today, October 3rd, I still have not received the money on my bank account. I know it's only been a week, but this casino has always paid fast and I'm afraid I will not get my win. Sorry for my bad English, I use a translator :) I hope that play7777 will do the necessary so that I get paid.

Resolved

€1,231

Delaying my 3500 withdrawal for over a month

On 27 August 2017 I played at this casino and deposited 200 euro with a 100 euro bonus added. I followed the terms and conditions and made sure I did not bet more than 5 euro and 50 cents a bet line. I managed to win 3450 euro after finishing the wagering requirements. I have been verified at this casino for more than a year and already received many large withdrawals. However, this time, I just can’t seem to get paid. I have emailed them and been to chat several times to make an inquiry as of why it is taking so long, but emails go unanswered and in chat I am getting different answers every time. On 5 september I was told that the finance department would be contacted right away and I would receive an answer within 24 hours, but they never got back to me. About a week later, on 13 september I contacted them again by chat and I got the answer that their Game provider, in this case Netent, had to do a ‘test’ on my play and that it was their fault that it was taking so long. I have never heard of this before and have a hard time believing this statement. In the meantime, they have stepped up their promotional emails quite a bit and I am getting worried that they are having liquidity problems, since they are trying to get as much money in as they can without paying customers in a timely manner. It is now a month since I won 3450 euro and I have contacted them by chat today again and they could not give me a withdrawal time frame. Instead, I was told, once again, that I would receive an email, like they promised before, but never actually do. I really want to get paid by now. I hope that Askgamblers can help me to get my withdrawal finally paid, because I am really tired of waiting forever, being ignored and getting different excuses every time.

Resolved

€3,450

Withdrawal stays pending for too long

Hi, So , i deposited at Play7777 casino because they had a very decent bonus offer (though the WR were quite high). I managed to win a large sum of money with my small deposit so i was really happy. I uploaded my ID card using the casino's upload system and waited to get verified. This was taking quite some time so i decided to ask live support. After about 5 attempts (Live support is almost never online) I was able to get a hold of a support representitive who asked me to supply proof of adress and a screenshot of my Skrill account. No problem, i did so immidiatly and was told my account was verified. I played a bit more and then proceded to request a withdraw. Askgamblers lists the pending time for withdraws as 12 hours for this casino, and the withdraw time as 24 hours. It appears this is incorrect, as i have now been waiting for 40 hours (and counting!) When i verified my account with live support i was told a withdraw would take a MAXIMUM of 36 hours. I've tried contacting live support again, but they havent been online in the past 24 hours (trust me , i've checked plenty of times). I also emailed the casino a few hours ago when their stated 36 hours passed and haven't heard back from them yet. I really hope AskGamblers will be able to help me resolve this problem , because these winnings (close to 1400 euros) are a large sum of money for me which would really help a lot. Looking forward to your reply!

Resolved

€1,392

They stole my winnings of 1474 euro

When I signed up I instantly got the feeling that this casino was a scam casino but after seeing they had OK ratings here at Askggamblers I still decided to give it a try. I should have trusted my gut instinct instead.. I played their welcome bonus and it was going really well. After a while I checked on my WR status and it said I had completed 30% of the WR. So far everything fine and I continued to play some more. The next time I checked it said that I only had cleared 28%. I played some more and kept an eye on the WR movements only to see that it was not moving accordingly to my bets. This is where they started to treat me like garbage. I contacted the support and explained my problem for the girl there. She had no clue of anything and she let me speak to some kind of manager. This guy explained that they have an "dynamic bonus system" that depends on how much you win on every spin. I have NEVER heard anything like this before... Well, he then explained how much I still had to wager and that if I did this the bonus would be cleared. I then proceeded to clear my WR just as he told me but after a while I got logged out from the site and it was impossible to log on again. I contacted the support and they managed to help me get inside after a while. But the girl in the chat told me she was going to report me to the Fraud department because "I COMPLAINED TOO MUCH"!!! I asked what she expected me to do when my bonus wagering is counting BACKWARDS and when I can't log on to the site. LOL... I finally managed to request my withdrawal of around 1600 euro, but a day or so later when I came back to the site I noticed that my money was gone. I contacted the support and she had no clue as always. She promised me to get some information on my e-mail but I did not get that so I returned a couple of days later and started the procedure with the clueless girl again and she then made the same promise. After a while I received an e-mail from the "manager" that said I had violated the bonus terms. I asked if he could specify what I had done but he refused to answer. I have sent more e-mails since then but they have now ignored me for several weeks. I have never received an explanation and all that is left in my account is my original deposit. I will attach a print screen of their so called TnC. I think you will find it hilarious... It is not even written in proper english and it is absolutely impossible to understand what they mean. How can these jokers be allowed to have a license with a ridiculous TnC like this??? INSANE!

Unresolved

€1,474

Unjustified confiscation of legitimate winnings

I use the bonus on first deposit in Play7777, receives a bonus, and began playing the creature black of lagoon and win big win about 3000e, after this win I changed ge on Wild Rockets, Elements and Reel Rush, I always play max bet 5e in Spin. Terms: Max bet/stake when playing with bonus is 0.50 EUR per betline with a total maximum of 5.00 EUR per Spin. They block my account and confiscate money and gives stupid reason after 4 days. Hi, regarding the account block this was done due to irregular game play (playing multiple games at the same time and exceeding the max. bet by using multiple games at the same time) and on behalf of our bonus terms u changed the game after a big win which is only valid when u change to a similar game, actually u got the win on creature of the black lagoon which is a 20 liner to wild rockets which is a 720 line game and therefore totally different. This is the cheapest and most foolish answer which I have ever heard, he never broke the rules, because it is not in the rules prohibited allowed to play several games at the same time, Such a provision does not exist, why the casino does not apply its own rules? Creature black of lagon not is totally different, it is also a slot. after that there is no provision in the rules that does not allow for such a way of playing. The casino is not fair and closes the account only because he reached the big win.

Resolved

€3,000

Multiple game failures refused to be investigated by the casino and provider

I played months ago at BlueLions. Since the first day there were problems with one game. Unfortunately the game I like the most. Very often winnings were displayed but the winnings weren’t credited to the balance, games didn’t start but the wager was billed or games crashed with different error messages. I have made a lot of screenshots of this issue and I have many emails/chat sessions written by the support, that these problems happened. The first time the support credited back some missing funds, but they couldn’t find out what went wrong and I can understand that they are not responsible for failures of the 3rd party games if this is the case. But they are my only contact to solve this issue. They credited me the missing funds of the winnings in some cases without getting it back from the provider, they told me. The games, that didn’t start or crash, I had to pay on my own. The software provider itself said by information of the support there is no error, but that is not correct. I have hundreds of screenshots with gaming errors etc as I mentioned above. After a longer break I started playing again at BlueLions and at Play7777 (sister casino) thinking the problem is solved, because there was an update. I deposited round about 1000,- Euro but the problems at both casinos were still there. In two weeks winnings and failure games occur again one day very often; the other day nearly without failures. It is not reproducible with a structure. It happens randomly. Many winnings (small and bigger ones) weren’t credited to the balance, spins were billed without a game etc., so every time my balance went down and I never got back the missing funds. I received only a free small bonus which does not fit to the missing funds. All in all the missing funds were much higher as my deposits (>1500,- Euro), which is really frustrating, because it is a loss of my money. After contacting the chat in two cases this week, the support agents could see the missing winnings for the first time, and so they were listed in their logfile. So it is definitely an issue with the software. I have attached this chats in german too. I received those failure games with different computers and different internet connections. Support wanted to contact the software provider again to clarify this with the new information, but a relevant answer from the provider is missing or is not delivered to me, they told me. Every time they say, they will check the issue but a final information they do not give. Now they do not respond anymore. Most of the time their support was very friendly and they tried to help. But actually there is no way to solve this issue. It concerns only the issue with one game and the only thing i want is to get my deposits of the time after the break at both casinos and not my missing winnings (much more) back and then I am fine with this issue. With 1000,- Euro refund i would be fine. The concerening games are Triple Triple chance at bluelions casino and Double Triple Chance at Play7777.com. I have played the same games at different casinos without any error in the past. This happend only at these both sister casinos. Today after a while i deposited 100,- Euro again, and the same errors occur again immediately. Attached you will find a screenshot of a today not given winning. It is only one example for many of this errors this eve. This example of many more happened on 17.11.2106 at 1:17h and i could catch it by screenshot. When you compare it with the spin list of the software provider "edict", you can reproduce this issue. Before the winning, the balance is 38,91 Euro and after the winning it is still 38,91 Euro. No change at all. Although i have won 8,- Euro. This is my first complaint in years of gambling activity and I only want to have a fair solution. If they refund me 1000,- Euro for my deposits to my neteller account, they can close close my accounts and as i wrote i amfine with this solution, although the loss is much more.

Unresolved

Play7777 Casino Complaint Stats

Resolved 6 / 9

Avg. Amount $2,265

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

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Player Rating

6.9/10 ● 34 reviews

Top reviews from our players

colin

7 years ago

2/10

They have a good selection of netent slots and offer lots of deposit bonuses.

To me it seems the netent slots run different to other sites, If place on autoplay you dont type in a stop at losses on a certain amount like all other sites, When you load up a netent game the wager is always on minimum amount not the same as every other site. I have had 3 scatters drop in for the bonus round but then never got the bonus round. I have had bonus rounds where have won money but then not got the money. It seems the netent slots are somehow fake. I have never got through a wagering I have been up to 500 euro plus a few times then the slots seem to rip you off till account is empty, I have never got past 40% of wagering and I only deposit 20- 30 euros a time. I have never made a withdrawal so dont know what they are like at paying winnings

fb_1136052773071983

8 years ago

1/10

Warning! Fake games Netent! Recognizes by loading the game and no stop function during free spins.

stickphil

8 years ago

5/10

Great NetEnt Bonus offers from 150 - 200 %. The design and layout is ok.
One contact with live chat which was fast and professional.
I do like the askgamblers team and give them the chance to convince me

In case of first withdrawal I will update

I was a little bit scared when I saw the complaints here and the average ratings. Until today now look with several deposits

quarrella12

8 years ago

10/10

Good evening at all, I play on the site play7777 I tell the truth. I have won several times. Are correct to pay I have always received the money in my bank account.

The chat operator is always available.

maria74

9 years ago

10/10

The casino has a lot of selection of games with an everyday bonus of 20%. The support is friendly and always here to help.

The support is only in English and German, which make difficult for french to play.

LeoDubbed

9 years ago

8/10

Triple sevens ( 777 ) means jackpot. Well, this casino just love to go beyond that and add another 7 to it!

I've been a member of this casino for about 2 years and probably since it's grand opening but I am not sure. I was offered an exclusive first deposit bonus from an affiliate, it was a 200% first deposit bonus to be specific. It sounds interesting, right? Well it actually was but when you read the fine prints, I think you would think differently about it. I was too eager for the bonus, I simply forgot to read the terms. I had to find it out the hard way, how? Well, I made a small deposit of €25 and received €50 extra as a bonus. I've played for several hours and expecting the wagering has to be cleared by now. Sadly enough it wasn't and that's when I went to the promotions page and read the terms. I wasn't pleased when I read a few sentences about the first deposit bonus. I find the wagering requirements way too high and it's almost impossible to clear them, you need luck to do so, bunch of them.

It was my fault, I should read the terms first before claiming the bonus, so I was the only one to blame. I did like playing their games though, they have plenty of them from various top notch gaming providers such as NetEnt, Microgaming, Endorphina, iSoftbet and many more but my favorite would be Bally Wulff, most of their games are 5 paylined games and that means big payouts. Though I must say that I didn't have any luck with my first deposit bonus but that's very obvious.

Their promotions are going constantly, almost daily deposit bonus. Because of the high wagering requirement, I never touched their deposit bonuses again and only play with my own money. 3 out of 10 deposits I managed to cash out and the largest was €760 on a small deposit of €20. I can say that I actually never lost at this casino. Withdrawal went smoothly because my account was verified before the withdrawal. They processed my withdrawal within 4 hours. That's fast in my book.

Too high wagering requirements on their deposit bonuses. I also never received any free spins from them. I don't know why but I think they have their own reasons.

Inactive user

9 years ago

1/10

They spam your mail for welcome bonusses 200 free spins this and that, if donate 20 euro or more. The wins from the bonus needs to be turned over but your depositted money doesnt seperate from the bonus wins. including the 200 spins and the 150 spins made with 20 euro gave zero prices. Oh i forgot, on my last 10 cent appearantly i won a bonus game, guess what? The bonus game gave zero prices. No bonuses, stay away from it. just mailed them to remove my account.

Afi4wins

9 years ago

5/10

Back in the year 2016, whenever I see any casino with mainly Microgaming games, I would avoid them. Why? Simply because Microgaming was way back down in my list of favourite game providers. Almost every MG game that I have ever played couldn't bring me any wins - except for a very few games that did, but that too were just for once. Hence I couldn't like any of MG games, not until very recently, when destiny unexpectedly sent me back to my roots, and back to Microgaming games! Well, it would have been Playtech, but recent developments by that provider had made me lose all my interest in 99% of their games! So it was back to Microgaming, as it was during my early years in online gaming.

It was none other than for a no-deposit 5 Euro offer that made me sign up at this Play7777 Casino. I knew then that the games in the casino consisted mainly of NetEnt and Microgaming games, but I was playing quite a lot on NetEnt games at that point in time, mainly hunting for bounty rewards, if you know which game I mean. Hence, that bit of interest finally made me take up that 5 Euro offer to try out the casino, but alas, I couldn't play it on the game that I had wanted to play most. Argh! Instead, I had to play it on a Microgaming game. With only 5 Euro in hand, what other game could I play if not for Break Da Bank Again. Even so, those 9-paylines spins couldn't last me for long for a satisfying play! So in the end, everything went back to how it was at the start, with zero balance, and with no satisfaction either. From that day onwards, Play7777 Casino laid dormant.

Now, things have changed since then, and my interest for MG games are being revived, albeit only for a handful of the older games. None of their newer games are to my liking - they all have very low paytables, and giving out only low payouts most of the time. Only a few of the older games could and would pay out big, and true fans of MG need not be told what games these are, hehehe. Yes, no doubt the casino has got games from various other game providers, including NetEnt of course, but most of them are not in my favourites list. So those games do not attract me at all.

Well, before I can start playing again at Play7777, I need to be boosted up to get started, hahaha. Laying dormant for several months has depleted the energy level, so I do need a good strong charge to get started again. Will I ever get this boost? Who knows. Just have to wait and see!

-star-

9 years ago

10/10

Well let’s see. Play7777, never ever heard of this casino before a few days ago. Came across this casino on AskGamblers and after reading the first reviews I decided to give this casino a go. Overall I made a profit of 830 euro on top of the deposit (70 euro).

I withdrawal 700,58 cents today and went to live support to ask about the withdrawal time. Live agent told me to send my documents to [email protected] and so I did. I received my winnings today, just a few hours after I send the documents to validate my player account.

The live support is really something else. They are great and they offered me a extra bonus for the next time I deposit because I had a few issues at the beginning (casino update), this can't be avoided off course. It's a good thing they are trying to improve their software.

Also you can see when you have wagered your bonus and off course the progress till the wager is met. Note that before you deposit you have to choose in your account for the casino or sportsbook bonus. These bonuses can be activated very easily and thus you can choose to play with or without the welcome bonus.

I hope they keep this up. You will get payed- Finally, I found a casino again to add to my favorites list. Gamblers want fast cash-out and great support (this is exactly what I told them on live chat), and Play7777 delivers.

XfreeX

9 years ago

9/10

First thing that actually surprised me was how nice their design looks like and how everything is modern, simple, easy to find. I personally had no problem so I am sure you will have no troubles with finding anything you could possibly need. Selection of bonuses is just showing how much they care about their Bonus players since their offer of Bonuses is amazing. And these are great bonuses, from Welcome bonus and many others. Real good casino