Play7777 Casino - Unjustified confiscation of legitimate winnings

posted on November 17, 2016.

I use the bonus on first deposit in Play7777, receives a bonus, and began playing the creature black of lagoon and win big win about 3000e, after this win I changed ge on Wild Rockets, Elements and Reel Rush, I always play max bet 5e in Spin.

Max bet/stake when playing with bonus is 0.50 EUR per betline with a total maximum of 5.00 EUR per Spin.

They block my account and confiscate money and gives stupid reason after 4 days.

regarding the account block this was done due to irregular game play (playing multiple games at the same time and exceeding the max. bet by using multiple games at the same time) and on behalf of our bonus terms u changed the game after a big win which is only valid when u change to a similar game, actually u got the win on creature of the black lagoon which is a 20 liner to wild rockets which is a 720 line game and therefore totally different.

This is the cheapest and most foolish answer which I have ever heard, he never broke the rules, because it is not in the rules prohibited allowed to play several games at the same time, Such a provision does not exist, why the casino does not apply its own rules?

Creature black of lagon not is totally different, it is also a slot.
after that there is no provision in the rules that does not allow for such a way of playing.

The casino is not fair and closes the account only because he reached the big win.

posted on November 18, 2016.

Hi SylwekPrus,
on behalf of your complaint we are anxious to find a solution for both parties.
Our department will contact you by email to friendly solve this issue.

Best Regards

posted on November 22, 2016.

Please let us know if there's any update regarding this case. Thank you.

posted on November 22, 2016.

there was a friendly agreement made and the player receives his won money

posted on November 23, 2016.

Casino unlock my account, and pays all money from my casino accout, complaint resolved!

posted on November 23, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.