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Platinum Play Casino

Our Rating CasinoRank
7/10
CasinoRank
Player Rating 39 reviews
6/10
39 reviews
Complaint Response 24 complaints
3 days avg. 24 complaints
What we like
  • Live casino
  • Mobile-friendly
  • Games proven fair
  • SSL encryption
  • Live chat available
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Platinum Play Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.platinumplay.eu
Established
2004
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Portuguese, Spanish, French, Greek
Casino Type
Mobile, Instant Play

Platinum Play Casino is an online casino with a website available in a variety of international languages to accommodate the needs of players from around the world. As a Microgaming casino, Platinum Play offer a safe and secure gambling experience for their players, regardless of where they come from. Also, there are promotional offers that are attractive and enticing to new players coming back time and time again. Platinum Play Casino is licensed and regulated by the Malta Gaming Authority (MGA).

Restricted Countries

Registration and real money play are prohibited to residents of certain countries wherein laws prohibit the opening of said accounts. It is the user's responsibility to know whether the opening of a Platinum Play Casino account is allowed within their jurisdiction. Funds that are deposited or won by any such persons will be forfeited.

Mobile Gaming

Mobile users will be happy to find out that the casino offers numerous popular slots and table games on their mobile site. No download is required, all players need to do is open the website in a mobile browser and find their favourite games to play.

Security and Fairness

Microgaming involved in the launch of eCOGRA in an attempt to turn around the once questionable online gambling industry. Since all Microgaming Casinos are independently audited for fair play, members of this casino can rest assured that all of their transactions are safe and secure. 

As Platinum Play Casino offers the games from reputable gaming vendors such as Microgaming, all these games are audited routinely for fairness, by independent testing agencies.

StallCation

Complaints

Read the complaints other players have left for Platinum Play Casino. Learn more about complaints.

Show all complaints
Platinum Play Casino - Locked account and winnings not paid out
Hi, I received an email from Platinum Play on 10th of November: Unfortunately, irregular activities have been taking place on your Platinum Play (Flash)(Malta) casino account (ingridalabu) and it has been locked. We are investigating the matter in order to determine if we can unlock the account. If this be possible we will inform you by email. You may receive an email requesting that you send us verification documents. If you do not hear from us please be aware that we will not be reconsidering the status of your account and it will therefore remain locked. This decision will only have been made after a thorough investigation has been completed. If we determine that your account must remain locked any attempted withdrawals will not be processed and balances from winnings will be removed as per our terms and conditions. Should you need any assistance or additional information we have a 24-hour support team which you are more than welcome to contact. Regards, The player security team Platinum Play (Flash)(Malta) I contacted the chat, however, I was told they cannot say anything at that moment. I contacted the chat a week later on 17th of November and I was told that my account will remain locked and it is the final decision. I was asking for explanation what I had done wrong that my account was locked but they just kept repeating they could not explain anything. Before receiving the email that my account is locked (on 10th of November) I requested a withdrawal of 551 euros on 8th of November. So that is the amount they did not pay me and locked my account.
staus Unresolved
€551

Complaint Statistics

Resolved 10
Avg. Amount $ 1,113
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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Top reviews from our players

I've started to play at Platinum Play Casino a couple years ago for the very first time. They are owned by the Fortune Lounge Group. This is a large group that also owns other big online casinos. I believe they are located in South Africa, just like some Microgaming offices. So it's not totally surprising that they have Microgaming as their software client.

Platinum Play offers a download casino with more than 500 games to choose from. So there is plenty of choice to play any game you like. Whether it's table games, video poker or slots, there is a massive offering for anybody. They are also one of the very few casinos that offer 1500 credits to try out their casino, and winnings can be kept to try to manage their playthrough requirements.

So basically they offer free play with a chance to actually win something. I remember not coming further than winning more than 1500 credits after an hour of play which was awful. I still decided to make a deposit of a couple of hundred euros playing games like Break Da Bank Again, Thunderstruck II and several blackjack versions.

Unfortunately I wasn't real lucky with my first deposit. Nor did I take any bonuses at that time to expand my bankroll. I hated reading through terms and conditions back then and hardly ever choose to opt in for any bonuses.

After losing a couple of deposits equaling around 1000 euros I finally won like 500 euros with a small deposit of only 50 euros. The cash out process was a bit of a pain in the ass though. It took like 5-6 days to get my money and I also had to scan in my documents. One thing I really hate is their lack of privacy, which goes for a lot of Fortune Lounge casinos. They just send out leaflets and casino promotions to your house, which is bloody awful and disrespectful. Customer service took care of that real quick though.

So I can only give them a 6/10 rating.

Platinum Play casino powered by Microgaming and offers me a very average 100% bonus on my first deposit. Many casinos offer this bonus, and this is good, you can get 100% bonus many times and try many casinos. I decide to give this casino 50$ for the first deposit, and start with 100$.

First slot I open was multiplier slot Wheel of Wealth, it has stacked wilds and interesting bonus game, and also you can see how other players playing and even chat with them. I found this very nice and interesting, I play 3 bonus games in total with 1$ bets, third bonus games was nice for me, and with 140$ I left this slot to open Thunderstruck II. I do very great on this slot, and when I see 250$ on my balance after wild storm with 3 reels wilds and like always with bad pictures, I just left it and go to try the Dark Knight slot, jackpot wheel does not come, slot pay poor, so after freespins which return me some of my losing i left this slot with 200$ left, but i clear some wager, around 1/3 of needed, and should continue play. Next was Hitman, but like always he was cold as a heart of your previous girlfriend (you know this joke?). After it I try to save situation on Immortal Romance, and have a really very long fight with it, and I clear wagering and see only 60$ on my balance, so I decide to win something on table games, and I opened live roulette to play with real dealers, and they destroy me, I remember that my last bet was 10$ on zero and I know this is stupid, and my chances was low. Anyway, I have some great time but I never have more deposits in this casino.

That’s all, thank you for reading my review about platinum play casino, now I will give them some marks:
Support: A
Bonuses: B
Games selection: B
Withdrawals: not tested

Inactive user

Platinum Play is a member of the Casino Rewards group (wink)......hahaha I'm just joking they are from the Fortune Lounge group. I felt like joking around on this review and I wanted to see someone who knows a lot of casinos very well to say," what!?" or "huh?"

In the casinos under this particular group all welcome bonuses are available for anyone to take up! This means I can take the freeplay offer on this casino, take the 100% on 7 Sultans, the 200% bonus from Vegas Palms and so forth. It was awesome that casinos would allow this. Other casinos/groups would leave me with a one time opportunity to choose from a range of casinos in their group then leave me with a frosted cake shoved in my face, Vegas Partner Lounge is indeed that group. A class act to take an offer and have the rest to leave me with normal gameplay. With Fortune Lounge they GIVE bonuses!

I played on the 1500 bets promotion on this casino, it was much harder! Hard but rewarding! I had to play throughout the entire $1500 AND win over it to get a maximum $100. The duration of completing this lasted almost 2 hours of betting the entire bonus and winning over the $1500. I had no choice but to max bet everything to gain faster conclusions. It was ridiculous overall because I had to double my free spin winnings on Thunderstruck or have any winnings over $50 just to catch up for my losses when using max bets. Everything was flying all over, my max bets, my wins, my losses, gambling big wins to catch up, sparks all over the playground. Eventually it closed very well. I had $100 in bonus credits, now the casino required $20 to release them. They also included 100% with the freeplay so I had to take advantage of these two bonuses altogether so I deposited $100 instead of $20 to get $300 total. To calculate it is $100 from the 1500 bets, $100 deposit and an extra $100 from the 100% in addition to the 1500 bets promotion. Fortune Lounge was serious in delivering these two offers. How I tackled the full 30 times the wagering down wasn't easy but it sure did the job!

This is a method I would call Pitching and Ditching. It was a process of elimination to take one slot and observe the results coming from it. If it gave me the most feedback on winnings, I would keep it. If the slot such as Silver Fang and Alaskan Fishing weren't giving me winnings to my expectations then I would ditch it. I could tell you every slot I had used but the fact is this review will turn into a chapter from a big novel. I COULD tell you that everything I did was on between 5 to 10 coins. Slots I played the best in were Burning Desire, Prime property, Gold Factory, Dolphin Tales, Age of Discovery. Sneak a Peek Planet Exotica, Monsters in the Closet and Video Pokers, two of which were Deuces and Joker 100 hands and Aces and Faces 50 Hands. The games I did not see a lot on were Silver Fang, Dragon's Loot, Alaskan Fishing and You Lucky day. All I'm telling you is just my first experience, this isn't my first time here of Platinum Play.

Cashouts were to some extent a little slower after sending and verifying my details. It took me 2 weeks total, ten business days to get my $506.25 check. I would like to thank Platinum play for giving me the chance to play their free bets and on getting $506.25 after 6 days of wagering! A 9 out of 10!

Hello my next review from Platinum Play casino:
A few weeks ago a get a letter via by post from them to invite me to invite me to their casino with a great match bonuses and some free spins on Thunderstruck 2 (they send a special cd too in a paper case what contains the casino installer so if you had a slower internet connection this is a good solution).

So I decided to take a part of it and deposit 25 euro and claim the 30 free spins and the 100% match bonus with 29x wagering requirements.

The register was simply and my bonus is credited automatically so I didn’t need to contact with the live chat so Is a good point to them. I played the free spins first to sum my balance. I didn’t get the free games at the Thunderstruck 2 while I’m play with the free spins and I only won 21 euro from it. So finally I had 71 euro to play with 29x wagering requirements.

I went to the mad hatters and because I needed to wager my money lot of times I played 1,20 euro / spin. I played a couple of 10 minutes when I’m hit the three rabbit and worked my balance up to 210 euro. I was talked with the live support and she informed me I only have 170 euro wager left so I was excited. I went to the video pokers and choose the Jacks or better, one hand slot.
I played the same high bet (1 euro) but the miracle isn’t comes. I lost the half part of my money and I also had to wager about 90 euro so I was despite. After that I went back to my fav slot to the bars and stripes. They helped me out because my money went back to 200 and I wagered my money.

This time I decided I didn’t make a withdrawal from smaller amounts I wanted to reach the 1000 euro. My goal isn’t reached and lost my money, but they fair with me and always send me a promotion. My opinion this is a good casino.
Thank you!

Platium Play casino is a scam do not play there I won 250000 yes 250,000 and they didn’t wanna pay me after sending them all documents. They are a scam so I knew they will never pay me. I just played to lose everything cause I new there were scams. U might not believe I wont that much but I did I ask this site to warn people and I’m not sure if that casino is blacklisted but do not play there. I talked to casino manager and all of them they did not have problem with my ids but did not pay me please stay away from them.

I would like to share my experienced here at platinum play and I am proud that this is one of my top 10 favorite casinos I know that this is a Microgaming casino, they offer a safe and secure gambling experience to all of their players, regardless of where they're from and have high standards of Customer Service and Support, and Ecogra verified so you can trust your money and gambling security with them.

Okay back when I am deposited the 80$ and I don't claim any bonuses but I surprised to what happened next. I think before that this casino is not worth at all (criticizing) but when I tried to played it I’ve been satisfied and I added Platinum Play to my top ten favorite casino :) the second Microgaming casino, the story of 80$ started when I played the video slot called Avalon a 5-reel, 20-payline and I bet an amount of 150 coins or 1.50$ then spin after the first 25 spin I hit the combination of Avalon I am not sure if he/she is Avalon but I hit 3 symbols of that and take 12 free spin the overall that I won from the 25 spins included the 12 free spin are 121.45 credits WHUUSSSHHH!! And I cashout it and submitted my documents and that’s it I received my withdrawal after 3 1/2 days via Neteller.

This casino had a high reputation as one of the many trusted members of the Fortune Lounge Group of Online Casinos; Platinum Play has cemented its place as one of the leading internet-based casinos. For the past 8 years and more the casino has grown from strength to strength in terms of its popularity and recognition within the online entertainment industry. I rated this casino 9/10 overall and I recommend it to players of AskGamblers please don't hesitate to play platinum casino because if I use their deposit I would be satisfied I think....

Hello, Platinum Play is a part of Fortune Lounge group of Microgaming casinos, and I think this is a good and reputable group to play.

I made deposit of 100$ and get 100% welcome bonus from them. I am think 100% welcome bonus this is an average amount of bonus, but few of casinos giving much more, and I wonder that all casinos will give more than 100%. But I am sure a lot of people hate bonuses and play without them, so this is a coin with two sides. So, with 200$ on my balance I start playing on Hellboy, as I type in previous review I like this slot, but sometimes it cold, and this happens this time, but I understand that it cold and leave with 150$ left. After it I decided to try Mad Hatters... [If you read my reviews, you can see that I play almost same slot every time, but I love this slot and do not want try many new as it enough for me this that I had]. So, I get 3 scatter and choose first hatter, and it pay me, it really pay!!! I won 400$ on 1.5 bet, that made my balance to 500$ which is fantastic, but I still have a lot of wager because made big deposit. After Mad Hatters I decided to try Break Da Bank again, as I had a lot of money on balance, and with 1.8$ bet I can not lost all, but if I had 5 saphires it will be fantastic win. But no luck, and with 300$ I switch back to Mad Hatters, and start grind it with 3$ bets, after hour or may be even two I clear wager but have only 100$ left, and this was bad for me, so I just continue play with 3$ bets and lost all. This is bad, but I should wait this when deposit 100$ and get 100$ bonus, too many to wager I think.

So, here are my marks to Platinum Play casino:
Software: 9/10
Bonuses: 7/10
Support: do not speak with them
Cashouts: do not cashout
Total: 7/10 pretty average casino that you can trust, but there a lot of better casinos.

Inactive user

The Platinum Play casino was founded from me in the year 2011 and I was blazed of the 300 different games they have offered me for the choice to play this day. There were given two variants now that I was able to play in the Platinum play. The Slot had not interest me very much which was not so good. The graphic is also fundamentally worse.

Bonus in the Platinum Play casino So I as a fan of the Blackjack and baccarat games did take the decision to play further table games like Blackjack, Baccarat and roulette in different variants. Also some classic fruit machines and video fruit machines, video poker and single games, such as a virtual rubbing lot did I gamble on too. Silver is, talks game is gold at Platinum play. This online casino takes care of guest Players, snuffling hour guests and members similarly and explains every step on request.

Result the Platinum casino is impressive and also I have more frequently been one here for months at playing. I like the Atmosphere and one can leave himself also on the Slots. Auschaut seems to profits to be simple here since as it what of course is very good and increases the fun factor drastically for the player is high the Payouts really big.

Best regards Chris

Inactive user

Amazing, Incredible, exciting and Extremely daring were some of the words to describe my full experience with Platinum Play casino. For those of you who are new to online gambling Platinum Play is a Microgaming software which is part of the Fortune Lounge Group that features over 200 games for you to choose from so you will know they are amongst one of the best! At the time back in 2011 I didn't realize that I was supposed to be in love with this casino but I haven't gone far enough to realize it just yet as the casino was new to me.

During my visit with Platinum Play I decided to take up their 1500 Free Bets offer ($1500) + 100% up to $200 which gives new players such as myself a chance to win a maximum of $100 bonus and get 100% of my deposit. In order to do so I needed to wager the full $1500 once and win over it to gain their maximum $100. I managed to fulfill all requirements by playing and changing on Thunderstruck and Mermaid Millions while max betting in less than an hour. As I completed the Free Bets offer I made a minimum $20 to release the $100 bonus and got their 100% match bonus for a total of $140 to play with. I rung up Platinum Play's friendly and well mannered Live chat representative to make sure everything is in order and I understood all their terms. It turns out Slots of any kind whether it is classic slots, video slots or progressive slots they contribute 100% of bets made on them, as with other games contribute to a low percentage. Now onto my first choice I decided to do two games at once, I opened Riviera Riches, a recently new game they've released in 2011 and Bonus poker 10 Hands. While I was wagering and alternating my bets I wagered almost 75 percent of my bonus playing on both Riviera Riches and Bonus Poker 10 Hands. On Riviera Riches I kept receiving status quo to slightly higher win results which was good for me since it extended the duration of my gameplay longer and it greatly reduces my wagering requirements! As I was changing to play Bonus Poker 10 Hands, on one hand for a $5 bet it dealt me Qs 10c Ks 3d 4h. I decided to hold the Qs and Ks as they were suited. Did you know what happened when I pushed deal? On the 6th hand it offered me the legendary Royal Flush and I immediately froze in shock when that happened. Of course in my head I was cheering hard as the Video poker poured over $400 + (Royal flush + 2 full houses and a pair of Kings within 10 hands being dealt). I was extremely exciting when this happened but this was just the beginning.

Once my wagering requirements were completely off the table after playing on both games I made a choice to close Riviera Riches because it was no longer needed for the purpose of wagering and wins were actually dying down. I also decided to close Bonus poker and swapped it with Jacks or Better 10 Hands! The most amazing thing happened once I stepped in. With my balance currently standing at $515.74 I excitedly pressed the Deal button with a $12.50 bet. The astonishing video slot gave me As 9h Ks 10c. As it highlighted both Aces for an automatic win I decided to go my own way and held the As and the Ks (both spades) instead. As the cool sounding machine dealt my choices for 10 hands I got another outstanding Royal Flush on the forth hand!!! Can you believe it two Royal Flushes in one day? Only this time my bet was adjusted to $12.50 and I won an incredible $1000 (Royal Flush pays 4000 or 80x your bet). I couldn't believe my eyes as it gave me that four digit amount! Just when I tried to click on Collect I accidentally clicked on Double right next to it (on the left side as both buttons were really close to each other) as my mouse was next to the edge of my table. I immediately started to regret my decision and my heart started to beat swiftly. The most lucky and extremely daring scenario happened. Inside the Double Feature there are five cards, on the left side the dealer shows what he picked out while 4 other cards remain a mystery. As nervous as I was I saw that the dealer picked out 2d which was the lowest card!! The great news is any card can beat a 2 except for another 2 which ties both our cards and leaves me for a push (no wins, bets returned). While I was deciding trying to avoid a 2 I made a choice by picking the 3rd card to the 2nd right and immediately my nervous cold expression turned into a warm sighing relief as the card I chose was the Ks. Congratulations it says and the once known $1000 became $2000. I would have to agree this was the most intense and daring thing I have ever done! The thought of losing $1000 was a terrible thing to be reminded of. It's a good thing this happened otherwise I would have only walked away with $1000.

Lady luck was truly on my side. If I hadn't of made a mistake such as that I wouldn't be twice as rich! I decided to withdraw my staggering $2503.24 after that heroic act! Luckily to show you my story I have kept a screenshot of my win before I accidentally pressed Double on the screen.

This is my spectacular story!!! I hope you all have an extremely daring story to tell as this was one of the things I needed to share to you all!!!! Good Luck to everyone!!!!!!!!

Don’t play at this group of casino because you will lose the money and the time!!!! It happened to me I made a submission and I won a nice amount and when I wanted to withdraw my account blocked and like me there are a lot on forums I read a lot of complaints these days at these casinos! Before to make a deposit at a casino forum read about them if you are really serious in paying customers and earnings! If you still want to risk losing your money and time you are free to do so!!

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