Platinum Play Casino

Hello! I can give a honest review on this casino, as a person who is very concerned about not being paid my winnings, and being asked for documents. I believe I can be as honest as possible for people like me who look to join a casino and look at reviews, so I have been with Platinum play for maybe over a year, I had made many small withdrawals under $500 but as it swings in roundabouts I would have periods of loss until I finally got a bigger win. Thought Platinum will eventually ask for documents but they don't always ask you, when you first begin, especially on small withdrawals. Then again with small ones u can be asked sometimes. Recently when I won over 1000 that moment came when they asked me for documents, I thought this was the time all the horror stories I have heard would come true for me, but they asked me for two forms of ID, one was not good quality so I had to resend it, in under 24 hours they sent me an email saying they had approved my documents. I then thought well I wont win now ... but to my surprise not only did they process my documents and pay me my winnings, with in 3 days I also won a further amount of money. This is 100% by far one of the best most honest casinos that there is. I am a real person .. no one has asked me to write this, and I am very thankful to platinum play for keeping to their word as other casinos are not as good as them.

You DO need to be aware that if you have tried to make double accounts they WILL find out, you can't do that, so if you want to play with them, make sure you go in the chat and just ask them to check if your ip has any other accounts, because sometimes we make accounts at lost of casinos and we just forget. The only downside to this casino I think is I wish they had some of the newer games like book of dead, and Egypt pyramid game. I would be so happy if they did bring them in .. and the only other thing is sometimes the customer service can miss understand what I'm saying, or get grumpy at me ... although I am nearly friends with the chat now as I've been around for so long they know me. lol. Well this is my review .. I do play live games a lot .. so I'll probably see a lot of you around XD

I've come across this casino with great enthusiasm, I'm offering a great bonus so it's perfect I thought. Of course, just a big bubble. The modern and dynamic look of the casino attracts attention. This casino belongs to a large family of casinos and bears on Microgaming. Every day I make up promo and lace offerings. I do not have a bad experience, I was quite conspicuous and if I only played my chosen games everything was OK.

I do not have a wagering of their bonuses, and the money arrival time is going to help. Also min. withdrawal could be reduced.

Great range of games, Good chances of a win, great customer service

Can be a little slow with the withdrawl sometimes.
Very rarely offer free spin incentives.

Great Bonusses on every Day with 90%, 100%, 120%. Service is ok. Game selection is good.

Since the casino changed hands, old accounts are treated like new accounts. All statuses are gone. Gold status, platinum status and diamond status were simply deleted. I have been playing PP for 10 years, but I will not do it anymore.

This site is garbage ...
It’s a waste of money hated it the intro was ok then the secound deposit and anything after that was nada no interesting promos, don’t be intise by there invite not true you will have to invest hundreds for it to come to light not even this star

Yes, 3 weeks is standard for them to pay out. I finally got my 3000euro winnings after 3 week. Same happens 2 friends of mine, the ask for verifying again and again and again, and than the say the cant make withdraw on credit card. The even called me and I finally thought the gonna pay me now, bot no, there is always something else. The play a kind off "Cat and Mouse game"

Now I am waiting from 7Sultans for the pay out witch is the same platform and same chat....It is to bad the are continuing like that, the have such nice offers all the time. I am verified on at least 25 malta based casinos and never had any problems before. You waste so much time with e-mails, chat (witch is the slowest of all) the average answering time is 3min, and if you don't answer in 1 min the cut you off! (I have copy's off all chat to prove that.)

Games selection is fair on mobile. Payout is very good. Connection issues, laggy and screen is distorted in IPad, good on PC.

Withdrawal over 3 weeks and still do not have funds transferred, not much options in Canada for withdrawal and lack of understanding from support on Canadian banking details. Asked for reversal after 3 weeks of waiting and declined. Online support is very slow.

Platinum Play Casino

7 years ago

Hi RNielsen,

Thank you for your review.

I have responded to you via private message, please get back to me soonest in this regard so that your query can be resolved.

Kind Regards
Gabriela

When I think about this Platinum Play Casino, my memories go back as far back at the early 2000s, because it was during those early years that I had signed up at the casino. Yes, it was that long ago, and frankly speaking, I cannot remember if I had closed my account at Platinum Play Casino or not. Not that it matters now anyway. Ah well, after being dormant for so long, I'm sure the casino would have closed my account by now, but the records may still be somewhere in Microgaming's data bank.

What I can remember is that platinum Play was one of the better dedicated Microgaming casinos at that point in time, with a few other sister casinos, and that I had deposited and played quite a number of times there. However, the fact remains that I could not make any single win at any Microgaming casino in those days, which eventually led me to totally abandon all Microgaming casinos that I have opened an account at, turning my focus to Playtech casinos instead. In fact, I had signed up at practically every Microgaming casino that allowed me to register, so the number of accounts that I had was pretty large. However, my luck at each and every one of them was simply disastrous! Perhaps being not so experienced at that point in time may be a reason for it, but that wouldn't make any sense at all, because I could make wins at many Playtech casinos.

Nowadays, my interest in a few of Microgaming games has since been rekindled, but I can only play these few games at multi-platformed casinos. All of dedicated Microgaming casinos have now been completely blocked off by my local ISP and I simply cannot access them anymore, except for one - Wild Jackpots Casino, but this casino too have since proven to be disastrous for me as well. Nonetheless, my account there remains open and I only play there perhaps once or twice a year. It looks like the only luck I can get on Microgaming games is from a multi-platform casino! Very strange indeed, but very true for me!

I got something in the mail from platinumplay saying I get 20 free spins if I register with them, so I register now on this thing I got in the mail there is no expiry date, I tried getting my 20 free spins and they tell me the offer has expired ... but yet no expiry date on the mail thing I got ... I don't know this casino did not impress me from the start, and the live support was slow took them like 20 min to answer me, and I mean to start the conversation.. I'm seeing good things about this casino but my experience makes me not want to play here at all ....

I was register in this casino before a couple of weeks, before 3 days I was decide to make a deposit of 5 eur just to see h0w games work. I get the 5 eur bonus so I play with 10 eur. Met the wager and request a payout. I get the money 48 h later without any documents verify they pay my very fast with no excuses and I am very satisfied with this casino.

The live support is very quick and the answer you fast and help you on every question.

The have nice games like tiger, lion pride, thunderstruck etc, this is my first casino with no delays with withdraws, so I recommend this casino.

Platinum Play Casino

8 years ago

hI WILI88,

Thank you for the compliment. ^_^

Should you have any issues, please feel free to message me.

Kind Regards,

Gabriela

My experiences with Platinum Play Casino have all been positive.

I have never had a problem with depositing or cashing out. The Customer Service team is awesome.

If you make sure to read all about the wagering rules, and the information on the terms and conditions page then you shouldn't have issues because there will be a mutual understanding on both ends.

Platinum Play Casino

8 years ago

hi Bertrandospaventa,

thank you for compliment. I will make sure to pass this onto the support team.


Kind Regards,

Gabriela

Good bonuses and promotions. Good tournaments. Website display and navigation.

RTP is moderate as compared to other sites. Very limited progressive jackpots. Some games test your patience when they are loading.

I joined this casino 2 days ago and deposited 40 euro and got 40 deposit match bonus.I went to play my favorite slot Mermaids Millions and on my second spin I got all 5 Mermaids 900euro!!! I could not believe it and was so excited I went at live chat who kindly informed me I still had wagering of 1277 or there abouts lol so I was a little deflated.

However I played for hours and Im sure I could have withdrawn at least 900 euro, but I was having such a great time I eventually withdrew 600 which is at present reversable. Today i played with 40 euro and no bonus and reached an amazing total of 1100euro. I carried on playing hoping to try for the jackpot but eventually requested another withdrawal for 400.

A grand total of 1000 euro in 2 days. I am so happy as it will help with myXmas shopping. I hope all will process ok as I have not been asked for docs yet, but when I send them I hope all will proceed quickly. I wont believe it until I see the funds in my account.

I obviously have only good things to say about Platinum Play Casino and I will definitely be a regular player . I will update when I have good news. I cannot really rate the casino less than a 10 from my experience over the past 2 days.

If you have been looking for a casino that has a unique sense of style immediately stop, because better than Platinum Play online casino, you will not find. Here you will be offered sophisticated entertainment in an exclusive environment. Platinum Play is part of the prestigious Fortune Lounge group of casinos which is one of the oldest and biggest brands in the world of gambling. Excellent graphics and cutting-edge gaming of chance gives you the Viper software which allow one of the most reputable software vendors and in the entertainment industry, it is Microgaming. Choose any of the more than 150 fun games, and then try your luck at many slot machines on offer.

Here I am registered since 2013, I did somewhere in mid-December. It was a period when we all feel special and when it comes the most joyous holidays in the year. Then they had a Christmas bonus so I used it. I think I made a deposit of some 50 € and immediately I played with 150 €. Mostly this adventure has fared miserably and I lost all the money within 7 days. A few days ago I paid € 60 and I started to play Jurassic Park, which is a very likable game for people whose imagination is unlimited, and I'm one of them. I have not had any success so I played two more games and they are Avalon II and Cool Wolf, that was the end of my hopes when Cool Wolf took the last money from my account into the abyss.

The option of direct downloading software or simply trying out what Platinum Play offers playing the instant Flash version is another great advantage. Support is correct and available 24 hours a day, 365 days a year if you find yourself in trouble with any kind of difficulties. Support can be contacted via live chat, by email, toll-free number as well as the option of communicating via callback. In fact, Platinum Play offers an unforgettable gaming experience of chance, which is why it is easy to see why many of the most prominent portals that deal with gambling recommend this place just as the first-class casino. Rating 9/10

Platinum Play Casino

9 years ago

Hi zelmil83

Thank you for your positive review and for playing at Platinum Play.

We wish you many successful gaming sessions with us.

Regards

Wim
Fortune Lounge

I played Platinum Play casino in past, and I do not have any negative experience with this online casino.

Platinum Play casino is old place with only Microgaming slots.Those type of Dino casinos which still have download software, very old, but generally already not interesting for me.

Platinum Play casino customer support is great. They have Russian speaking live chat agents, and in past I was not very strong in English, so they was happy to help me in Russian language. This is very good, also their live chat is solid one, always work, and I never had any issues with this agents. Thumbs up it is only what I can say.

Promotions and bonuses is rare at this casino. They do not offer me a lot of reload bonuses like some other Microgaming casinos do, and this strange. Of course probably it is because I do not make enough deposits in this casino, but still others sent me good offers even after my one deposit, while Platinum Play was not offered to me anything really interesting except 25%-50% bonuses. I am require at least 100% bonuses from such Microgaming casinos, or good bonus offers with good amount of freespins, but these bonus what they offer to me was really poor.

I had one withdrawal from this casino, and it was paid after verification of my account, which took about 1 day, and two more day, so 3 days for first withdrawal. I think it is quite long, and casinos can and should pay winnings much more faster.

Overall casino like most other MG casinos is decent, but bonus offers here is poor, low amount reload bonuses, nothing else. Withdrawals are also problem here. I think their competitors are a bit better, and this is why I am not played at this casino for a long time already.

Poor bonus offers.
First withdrawal paid in 3 days it is long.

This is my personal review about Platinum Play Casino!
This casino attracted me because of the good promotions that they have!
I saw on AskGamblers that they have an acceptable welcome bonus of 100% and I decided to take advantage of this offer! So I created my account, I made a deposit of 20$ via Skrill, because 20$ is the minimum deposit amount, and I received another 20$ bonus! I have to say that it has only Microgaming games but is enough for me; I love the slot games from this provider!

With 40$ in my account I started to play and to complete the wagering requirements! I knew that won’t be easy to complete them even if are 40 times and I had quality games to play! The Finer Reels of Life was the first game that I played, obviously on the minimum bet of 0.30$ because I am not playing on higher stakes! When my account balance reached 27$ I managed to catch the 3 stars symbols that gave me 10 free spins with 5x multiplier and a win of 24$!

I want to say that it was a nice experience because I felt good, I played about 3 hours here and I managed to win something! The wild celebration feature didn’t appeared but I completed the wagering requirements and I requested a withdrawal of 64$, not much money but better than nothing!

Now, I will try to rate this casino from my own experience and I will start with the games, quality games, a good payout rate and I will give a 9 for this! The welcome bonus wasn’t so good but I think that it deserves an 8 because of the amount, 100%! They have a lot of payment options, I was impressed even if I used only Skrill and I will give another 9! I can’t say anything about the support because I didn’t used it but overall it’s a good casino where you may spend your money and have fun!

Platinum Play is a part of the Fortune Lounge Group of casinos and they have the Mg portal supporting their casino. Found this one on the forum and decided to give them a try since they had a big no deposit bonus or you may call it a free play offer for new players. They also have a lot of other exciting bonus offers.

No instant play here so had no option but to download the casino software. I downloaded the casino and got 1500 free bets as part of their welcome package. And this one is not a typical one hour free play offer because this one is for 24 hours and we get to keep anything above this amount till 100 credits. And in order to withdraw the winnings a deposit of 20$ at least must be made and it all looked fair so I decided to give this casino a chance.

And then later I found out on the casino site that they actually had an instant play option. But this one does not have all the games so I chose to continue with the already downloaded software. The first game that I played was the Jurassic Park online slot and I really like the visuals of this game. I was betting around 20 per spin since I had a big balance and honestly I was not looking for a big win because all I could keep was till 100 credits so no point of going hard. But the game was very nice and hit some good combinations and won some money and my balance was around 45 up. Then opened Avalon II which was a dreadful decision because I lost 200 in 10 spins and did not hit a single thing and then decided to leave this game as well. After that opened Robot Jack slot and this was a very average game and not a lot of action but still better than Avalon II. I just left the casino with somewhere around 250 balance because I knew I was not going to make it.

A very average casino and did not turn to be as good as I had expected.

I am a new member of this casino. I first deposited $50 and I chose to not receive the bonus. I had an issue with the withdrawal at first because they needed documents for validation. Geez, it’s not like I won a million bucks or something. After I sent all type documents needed, the transaction went smoothly. So I’m happy about that. The customer support agent who handles me was kind, polite, patient (well imagine how I handled her, I was frustrated) and she was really helpful. I will surely play again. In fact will play in a bit and poorly take advantage of the bonus.

Platinum Play casino owners is fortune lounge group of casinos, and I can say that you can trust their name and their reputation, because generally I never have any serious problem with this group of casinos, all their casinos using Microgaming software, and all of them have nice bonuses on the board. I am also never see any serious complaints about this casino or any other from this group, so I think this is good place to play, just a bit outdated, but there is a lot of such casinos these days. Outdated I call them because they had only Microgaming games, and their withdrawal is not so fast, and also because such casinos does not show any improvements over good amount of time.

I played at Platinum Play casino 3 times, first time it was with welcome bonus, which I lost on Thunderstruck II and Immortal Romance, has a good streak and at one point had 350$ on my balance, but then start betting high and of course finish with zero on my account. With second deposit I also get 100% bonus, and there is exactly same story, Immortal Romance and Thunderstruck II but now without chances to even win something. Third time I just made 20$ deposit to play their tournaments, because I have in mind that I will have some playtime with such low deposit, and also there is always chances to finish on prize place in this tournaments. I play 4 different tournaments each with 5$ buy-in, but all was really unlucky for me, and I was not able to test withdrawals at platinum play casino.

As you can read in top of this review, this is safe and good casino to play, with Microgaming software, and with bunch of good bonuses for players. But a withdrawal for me is a bit slow, and I am not happy to wait withdrawal more than 24 hours from Microgaming casino. 7 stars.