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Platinum Play Casino - Did not pay my winnings

Complaint Info
Disputed casino Platinum Play Casino
Reason Declined payment
Amount € 2800
Posted on June 7, 2016

At the begining there was some problems with my deposit, i use my skrill wallet and funds did go of from my Skrill account but did not come to my casino account. Support says at chat that they have to investigate this. and after few days i got email that everything is ok, i got also my bonus. If i remember correct, it was 100% bonus up to 500€. Then i won about 2800€ with that bonus and try to make withdrawal after wagering was made. At that point got some error message that not aloud to make that withdrawal. Talk with support and they inform me that my Skrill account is blocked in their system and i have to use other method to withdraw money. I asked that it is ok to withdraw in my bank account to finland, and they said yes. So i made new withdrawal to my Finnish bank account. After that they asked my verification documents, i send those to casino and they was also approved. then i have to make that withdrawal again and everything seems to be ok. Couple days after that i got message that my casino account is closed and they won't pay any winnings from there

Posted on June 10, 2016

Hi mikkosalm

We have identified you as being linked to a group sharing certain identifiers.

We have requested everyone in this group to return KYC documents and until such time we have received documents from all members of this group we can, unfortunately, not release your withdrawal.

We will be in contact with you in this regard soon.


Fortune Lounge

Posted on June 12, 2016

What kind of Group you mean? I've played at home and my own laptop. I am using mobilenetwork at home. I've also already send to you all of those KYC document you've asked.

So you mean that you will wait someone else documents before you can pay my winnings, or what?

Posted on June 16, 2016

Please let us know if there's some update on this issue. Thank you.

Posted on June 18, 2016

There is nothing new with this issue. Platinum play casino has not answer anything to me.

Platinum Play Casino Complaints

  • 10 of 23 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,113 USD avg amount

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