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Platinum Play Casino - Delayed processing of my winnings

RESOLVED
Posted on November 29, 2016

after praising this casino on ask gamblers giving it a 10 star review, I find myself in the same situation as many other players. the casino has delayed payment of 400 euro and repeatedly requested verification docs which I have sent on more than 3 occasions.my docs have always been approved by other casinos without issue. i am disappointed that I have to resort to complain as I honestly thought this was an excellent casino to play at.please help me to get this resolved as the money would help me for xmas.

Posted on December 2, 2016

Hi Sarah

I wish to apologise for the inconvenience caused with the verification of your documents.

Your withdrawal has been processed but due to the payment being made to your Swift account it could take a couple of days.

Regards

Wim
Fortune Lounge

Posted on December 2, 2016

Thank you so much I am really sorry for complaint but was needing funds for Xmas. I really appreciate your quick response.

Posted on December 2, 2016

Thank you so much for resolving my complaint with Platinum Casino. Funds were in my account today. It is wonderful that you are there to fight in players corner.I really appreciate what your efforts achieved.

AskGamblers
Posted on December 2, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Platinum Play Casino Complaints

  • 10 of 22 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 747 USD avg amount

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