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Platinum Play Casino

Our Rating CasinoRank
7/10
CasinoRank
Player Rating 39 reviews
6/10
39 reviews
Complaint Response 24 complaints
3 days avg. 24 complaints
What we like
  • Live casino
  • Mobile-friendly
  • Games proven fair
  • SSL encryption
  • Live chat available
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Platinum Play Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.platinumplay.eu
Established
2004
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Portuguese, Spanish, French, Greek
Casino Type
Mobile, Instant Play

Platinum Play Casino is an online casino with a website available in a variety of international languages to accommodate the needs of players from around the world. As a Microgaming casino, Platinum Play offer a safe and secure gambling experience for their players, regardless of where they come from. Also, there are promotional offers that are attractive and enticing to new players coming back time and time again. Platinum Play Casino is licensed and regulated by the Malta Gaming Authority (MGA).

Restricted Countries

Registration and real money play are prohibited to residents of certain countries wherein laws prohibit the opening of said accounts. It is the user's responsibility to know whether the opening of a Platinum Play Casino account is allowed within their jurisdiction. Funds that are deposited or won by any such persons will be forfeited.

Mobile Gaming

Mobile users will be happy to find out that the casino offers numerous popular slots and table games on their mobile site. No download is required, all players need to do is open the website in a mobile browser and find their favourite games to play.

Security and Fairness

Microgaming involved in the launch of eCOGRA in an attempt to turn around the once questionable online gambling industry. Since all Microgaming Casinos are independently audited for fair play, members of this casino can rest assured that all of their transactions are safe and secure. 

As Platinum Play Casino offers the games from reputable gaming vendors such as Microgaming, all these games are audited routinely for fairness, by independent testing agencies.

StallCation

Complaints

Read the complaints other players have left for Platinum Play Casino. Learn more about complaints.

Show all complaints
Platinum Play Casino - Locked account and winnings not paid out
Hi, I received an email from Platinum Play on 10th of November: Unfortunately, irregular activities have been taking place on your Platinum Play (Flash)(Malta) casino account (ingridalabu) and it has been locked. We are investigating the matter in order to determine if we can unlock the account. If this be possible we will inform you by email. You may receive an email requesting that you send us verification documents. If you do not hear from us please be aware that we will not be reconsidering the status of your account and it will therefore remain locked. This decision will only have been made after a thorough investigation has been completed. If we determine that your account must remain locked any attempted withdrawals will not be processed and balances from winnings will be removed as per our terms and conditions. Should you need any assistance or additional information we have a 24-hour support team which you are more than welcome to contact. Regards, The player security team Platinum Play (Flash)(Malta) I contacted the chat, however, I was told they cannot say anything at that moment. I contacted the chat a week later on 17th of November and I was told that my account will remain locked and it is the final decision. I was asking for explanation what I had done wrong that my account was locked but they just kept repeating they could not explain anything. Before receiving the email that my account is locked (on 10th of November) I requested a withdrawal of 551 euros on 8th of November. So that is the amount they did not pay me and locked my account.
staus Unresolved
€551

Complaint Statistics

Resolved 10
Avg. Amount $ 1,113
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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Top reviews from our players

My experiences with Platinum Play Casino have all been positive.

I have never had a problem with depositing or cashing out. The Customer Service team is awesome.

If you make sure to read all about the wagering rules, and the information on the terms and conditions page then you shouldn't have issues because there will be a mutual understanding on both ends.

hi Bertrandospaventa, thank you for compliment. I will make sure to pass this onto the support team. Kind Regards, Gabriela

user avatar

Good bonuses and promotions. Good tournaments. Website display and navigation.

RTP is moderate as compared to other sites. Very limited progressive jackpots. Some games test your patience when they are loading.

I joined this casino 2 days ago and deposited 40 euro and got 40 deposit match bonus.I went to play my favorite slot Mermaids Millions and on my second spin I got all 5 Mermaids 900euro!!! I could not believe it and was so excited I went at live chat who kindly informed me I still had wagering of 1277 or there abouts lol so I was a little deflated.

However I played for hours and Im sure I could have withdrawn at least 900 euro, but I was having such a great time I eventually withdrew 600 which is at present reversable. Today i played with 40 euro and no bonus and reached an amazing total of 1100euro. I carried on playing hoping to try for the jackpot but eventually requested another withdrawal for 400.

A grand total of 1000 euro in 2 days. I am so happy as it will help with myXmas shopping. I hope all will process ok as I have not been asked for docs yet, but when I send them I hope all will proceed quickly. I wont believe it until I see the funds in my account.

I obviously have only good things to say about Platinum Play Casino and I will definitely be a regular player . I will update when I have good news. I cannot really rate the casino less than a 10 from my experience over the past 2 days.

Inactive user
9/10

If you have been looking for a casino that has a unique sense of style immediately stop, because better than Platinum Play online casino, you will not find. Here you will be offered sophisticated entertainment in an exclusive environment. Platinum Play is part of the prestigious Fortune Lounge group of casinos which is one of the oldest and biggest brands in the world of gambling. Excellent graphics and cutting-edge gaming of chance gives you the Viper software which allow one of the most reputable software vendors and in the entertainment industry, it is Microgaming. Choose any of the more than 150 fun games, and then try your luck at many slot machines on offer.

Here I am registered since 2013, I did somewhere in mid-December. It was a period when we all feel special and when it comes the most joyous holidays in the year. Then they had a Christmas bonus so I used it. I think I made a deposit of some 50 € and immediately I played with 150 €. Mostly this adventure has fared miserably and I lost all the money within 7 days. A few days ago I paid € 60 and I started to play Jurassic Park, which is a very likable game for people whose imagination is unlimited, and I'm one of them. I have not had any success so I played two more games and they are Avalon II and Cool Wolf, that was the end of my hopes when Cool Wolf took the last money from my account into the abyss.

The option of direct downloading software or simply trying out what Platinum Play offers playing the instant Flash version is another great advantage. Support is correct and available 24 hours a day, 365 days a year if you find yourself in trouble with any kind of difficulties. Support can be contacted via live chat, by email, toll-free number as well as the option of communicating via callback. In fact, Platinum Play offers an unforgettable gaming experience of chance, which is why it is easy to see why many of the most prominent portals that deal with gambling recommend this place just as the first-class casino. Rating 9/10

Hi zelmil83 Thank you for your positive review and for playing at Platinum Play. We wish you many successful gaming sessions with us. Regards Wim Fortune Lounge

user avatar

I played Platinum Play casino in past, and I do not have any negative experience with this online casino.

Platinum Play casino is old place with only Microgaming slots.Those type of Dino casinos which still have download software, very old, but generally already not interesting for me.

Platinum Play casino customer support is great. They have Russian speaking live chat agents, and in past I was not very strong in English, so they was happy to help me in Russian language. This is very good, also their live chat is solid one, always work, and I never had any issues with this agents. Thumbs up it is only what I can say.

Promotions and bonuses is rare at this casino. They do not offer me a lot of reload bonuses like some other Microgaming casinos do, and this strange. Of course probably it is because I do not make enough deposits in this casino, but still others sent me good offers even after my one deposit, while Platinum Play was not offered to me anything really interesting except 25%-50% bonuses. I am require at least 100% bonuses from such Microgaming casinos, or good bonus offers with good amount of freespins, but these bonus what they offer to me was really poor.

I had one withdrawal from this casino, and it was paid after verification of my account, which took about 1 day, and two more day, so 3 days for first withdrawal. I think it is quite long, and casinos can and should pay winnings much more faster.

Overall casino like most other MG casinos is decent, but bonus offers here is poor, low amount reload bonuses, nothing else. Withdrawals are also problem here. I think their competitors are a bit better, and this is why I am not played at this casino for a long time already.

Poor bonus offers.
First withdrawal paid in 3 days it is long.

This is my personal review about Platinum Play Casino!
This casino attracted me because of the good promotions that they have!
I saw on AskGamblers that they have an acceptable welcome bonus of 100% and I decided to take advantage of this offer! So I created my account, I made a deposit of 20$ via Skrill, because 20$ is the minimum deposit amount, and I received another 20$ bonus! I have to say that it has only Microgaming games but is enough for me; I love the slot games from this provider!

With 40$ in my account I started to play and to complete the wagering requirements! I knew that won’t be easy to complete them even if are 40 times and I had quality games to play! The Finer Reels of Life was the first game that I played, obviously on the minimum bet of 0.30$ because I am not playing on higher stakes! When my account balance reached 27$ I managed to catch the 3 stars symbols that gave me 10 free spins with 5x multiplier and a win of 24$!

I want to say that it was a nice experience because I felt good, I played about 3 hours here and I managed to win something! The wild celebration feature didn’t appeared but I completed the wagering requirements and I requested a withdrawal of 64$, not much money but better than nothing!

Now, I will try to rate this casino from my own experience and I will start with the games, quality games, a good payout rate and I will give a 9 for this! The welcome bonus wasn’t so good but I think that it deserves an 8 because of the amount, 100%! They have a lot of payment options, I was impressed even if I used only Skrill and I will give another 9! I can’t say anything about the support because I didn’t used it but overall it’s a good casino where you may spend your money and have fun!

Platinum Play is a part of the Fortune Lounge Group of casinos and they have the Mg portal supporting their casino. Found this one on the forum and decided to give them a try since they had a big no deposit bonus or you may call it a free play offer for new players. They also have a lot of other exciting bonus offers.

No instant play here so had no option but to download the casino software. I downloaded the casino and got 1500 free bets as part of their welcome package. And this one is not a typical one hour free play offer because this one is for 24 hours and we get to keep anything above this amount till 100 credits. And in order to withdraw the winnings a deposit of 20$ at least must be made and it all looked fair so I decided to give this casino a chance.

And then later I found out on the casino site that they actually had an instant play option. But this one does not have all the games so I chose to continue with the already downloaded software. The first game that I played was the Jurassic Park online slot and I really like the visuals of this game. I was betting around 20 per spin since I had a big balance and honestly I was not looking for a big win because all I could keep was till 100 credits so no point of going hard. But the game was very nice and hit some good combinations and won some money and my balance was around 45 up. Then opened Avalon II which was a dreadful decision because I lost 200 in 10 spins and did not hit a single thing and then decided to leave this game as well. After that opened Robot Jack slot and this was a very average game and not a lot of action but still better than Avalon II. I just left the casino with somewhere around 250 balance because I knew I was not going to make it.

A very average casino and did not turn to be as good as I had expected.

I am a new member of this casino. I first deposited $50 and I chose to not receive the bonus. I had an issue with the withdrawal at first because they needed documents for validation. Geez, it’s not like I won a million bucks or something. After I sent all type documents needed, the transaction went smoothly. So I’m happy about that. The customer support agent who handles me was kind, polite, patient (well imagine how I handled her, I was frustrated) and she was really helpful. I will surely play again. In fact will play in a bit and poorly take advantage of the bonus.

Platinum Play casino owners is fortune lounge group of casinos, and I can say that you can trust their name and their reputation, because generally I never have any serious problem with this group of casinos, all their casinos using Microgaming software, and all of them have nice bonuses on the board. I am also never see any serious complaints about this casino or any other from this group, so I think this is good place to play, just a bit outdated, but there is a lot of such casinos these days. Outdated I call them because they had only Microgaming games, and their withdrawal is not so fast, and also because such casinos does not show any improvements over good amount of time.

I played at Platinum Play casino 3 times, first time it was with welcome bonus, which I lost on Thunderstruck II and Immortal Romance, has a good streak and at one point had 350$ on my balance, but then start betting high and of course finish with zero on my account. With second deposit I also get 100% bonus, and there is exactly same story, Immortal Romance and Thunderstruck II but now without chances to even win something. Third time I just made 20$ deposit to play their tournaments, because I have in mind that I will have some playtime with such low deposit, and also there is always chances to finish on prize place in this tournaments. I play 4 different tournaments each with 5$ buy-in, but all was really unlucky for me, and I was not able to test withdrawals at platinum play casino.

As you can read in top of this review, this is safe and good casino to play, with Microgaming software, and with bunch of good bonuses for players. But a withdrawal for me is a bit slow, and I am not happy to wait withdrawal more than 24 hours from Microgaming casino. 7 stars.

Name is Craig from Adelaide Australia. Thought I'd pass on my experience. Did 5/6 small deposits totaling $200.

Found it good for getting free spins and bonuses, nearly lost money till stayed being at $3 a spin. Got bonus then to win. Got a total winning of $1200 AUD via bonus and free spins over a period of time. Thought I was not going to be paid out, sent Id but wasn't accepted and told to do color. This I did with passport utility bill (current) driver’s license and the credit card I deposited the funds on.

I'm happy to say after some bad reviews I read that I was paid out very quickly. This is my experience and this was my first time playing. I can comment on what I have read as to all these bad experiences but myself I'm satisfied without any doubt.

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