Was playing monopoly pive run through evolution gaming. Betting consistently 20 on 4 rolls nothing went wrong. All of a sudden when they hit and it was a 620x payout it didn't pay.
I contacted evolution live chat who said I placed the bet. They wouldn't share any further details but said reporr will go to PP.
I emailed PP for several days. They at one point lied and said they were waiting for the report from evolution. Evolution said they had it days ago. They wouldn't share the report or details but to say all they were told was there was a glitch with evolution software and the bet didn't count.
I asked them to make inquiries with evolution about that glitch and why they told me it was counted if it didn't. They refused to investigate the discrepancy despite my repeated requests.
They have said that's all we were told. Evoltuion gaming won't tell me more because they say it all goes to the casino.
In the end I lost out on 12,000 with no explanation.
I don't trust that either of them have been transparent, honest, or diligent in reporting the information to me.