Evolution Software Glitch, Casino Not Investigating Properly

It has been 3 weeks since I have won $550. I submitted all the released documents within the first few days of my withdrawal request. After 5 days when I did not hear anything from the support team I emailed to get an update. 2 days later I got a reply that I need to submit all the documents I already have sent. I resend the same and waited as I was told the operations will take 48hours to review so I waited again. 4 days later I checked again and than I'm told that one of the documents have not been approved as it needs to be within the 3months period. No1 bothered to email me prior to my email. So I send in the recent utility bill . I was asked again to wait 48hours. I did so and than emailed again asking when my payments are getting are released only to hear that they are still waiting for the recent utility bill. I always replied to the emails that was sent still the customer service team are so neglecting and irresponsible. I have to forward the same emails over and over. The last email I got back was 3 DAYS AGO stating that the utility bill have been approved. I have since asked about the release of my payment and have not been replied to. I am sick of emailing the support team. They are just mucking me around and I believe they have to intention of paying me out.

I opened an a account with Platinum Play on 29th of July. I made a first deposit of 300 euros which I lost. I made a second deposit of 60 euros and was lucky to win a little bit so I requested a withdrawal of 300 euros the same day. Two days later (31st of July) I received an email asking to send ID and Utility Bill, which I did. However, I did not here from Platinum Play back so I decided to log in to my account on August 6th and check the status of my withdrawal. I was unable to log in therefore I contacted live chat, who told me that the Operations Team decided to close my account. They did not explain me anything more. I just asked what about my money and received this reply: Giedre as per our Operations Team your withdrawal has been confiscated. I have no further information regarding this. I cannot tell anything more about this case cause that is all information I got from them. I have no idea why they behave in such a way. I haven't done anything wrong.

I registered at Platinum Play Casino in mid-July. I received a 100% Welcome Bonus on my first deposit of $35. I've been played at Platinum Play Casino for more than ten days. I played in several Slots and Table Games. As per T&C the max allowed bet with an active bonus is €8. (Clause 5.8.5 The maximum bet while a bonus is actively being played through is €8 per round and 50c per line. Failure to follow this condition may result in forfeiting any winnings.) My max bet was $8 in Table Games and less than 50c per line in Slots. I've read the T&C several times. I'm sure, I haven't broken any other clauses of their T&C. I fulfilled the wagering requirements of the bonus and finished with a balance of $235. I requested the withdrawal. After three days they confiscated the win and blocked my account without explanation.

Hi, I received an email from Platinum Play on 10th of November: Unfortunately, irregular activities have been taking place on your Platinum Play (Flash)(Malta) casino account (ingridalabu) and it has been locked. We are investigating the matter in order to determine if we can unlock the account. If this be possible we will inform you by email. You may receive an email requesting that you send us verification documents. If you do not hear from us please be aware that we will not be reconsidering the status of your account and it will therefore remain locked. This decision will only have been made after a thorough investigation has been completed. If we determine that your account must remain locked any attempted withdrawals will not be processed and balances from winnings will be removed as per our terms and conditions. Should you need any assistance or additional information we have a 24-hour support team which you are more than welcome to contact. Regards, The player security team Platinum Play (Flash)(Malta) I contacted the chat, however, I was told they cannot say anything at that moment. I contacted the chat a week later on 17th of November and I was told that my account will remain locked and it is the final decision. I was asking for explanation what I had done wrong that my account was locked but they just kept repeating they could not explain anything. Before receiving the email that my account is locked (on 10th of November) I requested a withdrawal of 551 euros on 8th of November. So that is the amount they did not pay me and locked my account.

after praising this casino on ask gamblers giving it a 10 star review, I find myself in the same situation as many other players. the casino has delayed payment of 400 euro and repeatedly requested verification docs which I have sent on more than 3 occasions.my docs have always been approved by other casinos without issue. i am disappointed that I have to resort to complain as I honestly thought this was an excellent casino to play at.please help me to get this resolved as the money would help me for xmas.

Im no longer able to access my account un Platinum Play and was told that my country is now restricted. However, i still have more or less $2000 balance and $1400 of that amount is in pending withdrawal state prior to me not getting access. Spoke with 3 different reps over the last couple of days. Was told they will have a temporary Security access for me to be able to log-in and withdraw so long as i dont attempt to make any bets anymore. The access will be granted solely for the purpose of getting my money back. So far i still get an error message logging to my account.

Hi, I recently won eight hundred dollar and when back into the casino the money was gone. I spoke with the VIP representative ,who was very rude, he stated that there was returned funds and I owed them the money, which I don't understand because I only use idebit and pre-paid credit cards. He was done speaking with me and told me to get a hold of the desputes department. I did I sent them an email and there response did not include who I owed money's to. I also got a hold of idebit and the representative I was speaking with said it didn't make any sense because the money comes out of my account and gave me the email notify their security department, so I did that. I also went through the pre-paid credit cards and the transactions went through fine on those as well. I feel like I am being lied to. I have made other withdrawals and no issues, but for some reason they feel I owe them money that doesn't make sense and they refuse to tell me to whom and when these returns happened. Thanks, Stephanie *********

At the begining there was some problems with my deposit, i use my skrill wallet and funds did go of from my Skrill account but did not come to my casino account. Support says at chat that they have to investigate this. and after few days i got email that everything is ok, i got also my bonus. If i remember correct, it was 100% bonus up to 500€. Then i won about 2800€ with that bonus and try to make withdrawal after wagering was made. At that point got some error message that not aloud to make that withdrawal. Talk with support and they inform me that my Skrill account is blocked in their system and i have to use other method to withdraw money. I asked that it is ok to withdraw in my bank account to finland, and they said yes. So i made new withdrawal to my Finnish bank account. After that they asked my verification documents, i send those to casino and they was also approved. then i have to make that withdrawal again and everything seems to be ok. Couple days after that i got message that my casino account is closed and they won't pay any winnings from there

Hi iv tried withdrawing $1700 from platinum play several times now Ive had to send my identification 3 times. I was finally told the received it. Mind you this is after they refunded it bank to my account to then have to go through all the proceeds again. Finally I was told my document are with the security team and once again have to wait 48 hrs. I nos have just got on to my account after not hearing back from them to find they have refunded it in to my account again. Unbelievable. I do not wish to play it down to nothing like the are hoping to achieve, I simply want it in my bank acoount. Regards nicnac