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Platinum Play Casino - Unable to access their website and request a withdrawal

Complaint Info
Disputed casino Platinum Play Casino
Reason Account closure
Amount $ 2031
Posted on July 25, 2016

Im no longer able to access my account un Platinum Play and was told that my country is now restricted. However, i still have more or less $2000 balance and $1400 of that amount is in pending withdrawal state prior to me not getting access. Spoke with 3 different reps over the last couple of days. Was told they will have a temporary Security access for me to be able to log-in and withdraw so long as i dont attempt to make any bets anymore. The access will be granted solely for the purpose of getting my money back. So far i still get an error message logging to my account.

Posted on July 27, 2016

Hi MademoiselleC

We have communicated with you via e-mail to inform you that we will gladly process your withdrawal once we receive a copy of:
- Front and Back of Driver’s License or Alternative Government issued ID.
- Proof of residence. Must not be older than three months

Once we have received and vetted the documents your withdrawal will be processecd.


Fortune lounge

Posted on July 29, 2016

Platinum Play is processing my request and has promised to return my money after I submit a picture of me holding my passport close to my face. Hoping for a favorable resolution thereafter.

Posted on August 2, 2016

Dear @MademoisellleC,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

MademoisellleC Philippines
Posted on August 5, 2016

Thank you so much for the assistance ASKGAMBLERS. I have recieved my balance of $2030.54. Platinum Play gave a prompt response. You're the best!

Posted on August 6, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Platinum Play Casino Complaints

  • 10 of 23 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,113 USD avg amount

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